Reviews for Cheltenham #4109

This is a beautiful and needed resource for the community please refresh the signage on the outside, sweep and clean up the parking lot, and put more lights out in the front and back.

The manager Marcus was very disrespectful and rude.

Efficient and professional specialist. All employees always friendly and helpful.

Had an issue with a return and was accommodated fairly

While unfortunately I generally tend to avoid shopping Store # 4109 as it often proves to be a disappointment. I will happily admit the times that I am in need of a specialist I have NOT been disappointed. I recently had an appointment with the K&B Designer (Tara). AWESOME!!! I am excited to have found an associate of her caliber at this store whom I can discuss projects & get the support I have found in other Home Depot Stores. She was friendly, knowledgeable and provided us with excellent customer service!

This is a great store, busy at times, but just as diverse as the township it resides in. Store associates are helpful most of the time, there are rarely any discounts available due to the high traffic, but generally the store is orderly and busy.

Had the worst experience with a pro- desk cashier who would not listen or better yet don’t want to understand. Rude, lack of professionalism to deal with customer. Even the the supervisor was rude and won’t listen. Had to reach to an assistant manager that would listen and understand that both employees were wrong. I don’t like to wish bad to know one but when you accept employment one should follow the company guide lines and respect the company hard work to gain customer. These two employees should be reprimanded, discipline put on review for their bad attitude.

The Cheltenham Home Depot is very well stocked and conveniently located for many zip-codes.

I was looking for a certain type of specialty battery and was not at all sure of what I needed. The store person was so helpful and patient and courteous.

This store is always well stocked and orderly. Lots of new and unexpected products too. They have the best sales and specials during Holidays of houseware items and decor items. They always surprise me!

Always helpful ladies at the pro desk ! Always excellent service at check out! Maya and the pro desk ladies are consistently on point!

Doing my shopping visit all the staff was friendly a manager took the time to show me the product I needed for purchase

If this was the only Home Depot you ever experienced you would not shop at the chain. I have never had a good experience here. Staff treats customers as if they are a burden,

I had a receipt and the manual for the product I was returning to show it was under warranty. The cashier accused me of trying to deceive her by bringing in an old product as was not interested in doing her job to get my full refund. I had to get a manager involved so I could get my full refund. The woman said she didn't know how to process the full refund even though she had been there 10 years. This is a reflection on the management - untrained and rude employees running the customer service.

Pleasant transaction and able to find hardware that I needed. Staff was helpful.

I've been in many home Depot. This has the worst customer service I have ever seen. Not all but most of the employees hide from work, won't direct you to a product. The customer service department is the slowest I have ever seen. They hang around behind the desk and when they feel like it they walk over to help you

Where has customer service gone? Employees having very loud conversations and using bad language, cashiers who are holding frivolous conversations about when they should or should not get a break or when they're going home while customers are waiting in line, this is what I've experience at this home depot. This home depot needs a new manager. The employees are a reflection of management and if this is what management looks like someone needs to overhaul the whole store.

Very unprofessional at th uh s location!

Atbthe height of the pandemic there were sanitizing stations everywhere. The mask mandate is gone but we are still in a pandemic. Why are the alcohol wipes gone? Keeping the sanitizing stations helps to keep germs from spreading.

Very nice staff always helpful. They all deserve raises because even early in the morning they’re so helpful and funny.

People here seem to run to keep from helping you. More help is needed in the garden center. They never seem to know where anything is located and sure don't seem concerned enough to help you find anything. And you can wait 15 minutes to get help loading your car. Customer service is really lacking.

Very nice store but be careful when checking out. I was charged for 3 pieces of playwood after clearly telling the cash register it was two pieces.

Mr. Bruce Mines is the best! You must talk to him if you want to buy carpets!

This store is heavily used but the employees have been exceptionally helpful - helping me pull down items from upper shelves even though they are clearly already multitasking. The store is not that clean but the employees are what makes this store shine and stand out. I shop elsewhere too, but this is my closest big box home improvement store and I'm always pleasantly surprised at the good experience and success I have in getting what I need.

This store has an entire staff that is Customer Friendly. Welcomes you into store and gives you a have a great day greeting. Everything is easy to locate. It was a pleasure shopping at this location.

This particular store is always in disarray. Merchandise is hard to find or out of stock. Store associates are never available, hard to find or unfamiliar with the department they are working in. The check out lines are ALWAYS long and move slow.

The Cheltenham Home Depot has several people that been there a long time. This makes it so friendly because the associate s know many of the customers....that makes it friendly !! Tbe Head Cashier Jasmine W is very knowledgeable of the store ! She also can expedite long lines through the register quickly Most associates work very hard !! You have to in a hard shopped store like Cheltenham !! Thank you ALL

Store was well stocked with lawn equipment which was what I wanted. Staff were helpful as always and I found what I wanted and checked out quickly.

If you need something from Home Depot, go to one of the suburban stores where the aisles are passable and advertised quantities on hand are actually available, or order for home delivery.

Just horrible customer service