Reviews for Council Bluffs #2109

Incredible employees with great personalities! Enough said.

Pearl went above and beyond to help us. Life time loyal customers. She stayed and found us the help even though she worked in a different department. As no one was scheduled for the appliance department... A big thank you to Pearl

Very friendly associates and eager to help.

CASHIER WILLIAM was very helpful, staff give good advice.

The store is fully stocked. It is clean, staff are friendly and very helpful.

Everyone is very helpful whenever we come in. Especially Robin she is very patient and very kind! Great customer service all around!

Awesome place to get all your home Improvement needs

Great customer service and help in resoving an issue from another store!

Best part is the staff--great people looking to help.

Very good experience at this Home Depot! Employees were so very helpful and so very kind!

We were greeted & helped by the best staff right from walking into the store until walking out. We couldn’t be happier with Home Depot.

Great selection of products. Mostly Excellent customer service!

Please stop the self checkout as the only way to checkout. Don't tell me that it saves money by needing less employees because you still have 3 or 4 employees hovering around the registers to help people. There should be at least one register with an employee manning it. The self checkout is great if you only have an item or two and are in a hurry. Next thing you'll have the customer unloading trucks. J.K.

Manager Lyndsey was very kind in explaining to me why they could not sell more than (10) rolls of each type of NM romex (house wire) per person due to a national wire shortage. Nancy was extremely friendly in checking me out.

I was looking for components to jury rig a home project, and a very helpful clerk, who was much more knowledgeable than me, walked me though what I needed. Ultimately, he suggested I visit a small store down the street, for a component that Home Depot didn't have. I was blown away that he would go to the trouble to help me, even helping me purchase the appropriate component that he didn't have. That is really putting the customer first!

My wife and I have been so impressed with the knowledge and expertise of the employees who work here. Patty, Jeff and Steph have cared about our home projects and have cared about our family that no other box store has. We have replace our roof, doors, and now our kitchen through Home Depot and have been extremely happy with all of the products we have purchased. Thank you Home Depot for hiring knowledgable, friendly and helpful staff! Kyle & Michelle O.

Unfriendly staff as usual, cluttered aisles as usual!

The team at this location is top notch service with a smile. They are very helpful with lots of knowledge and are willing to go the extra mile to make sure your needs are met. If your looking for a great employee to assist you just ask for Tom you wont regret it. The team members up front are amazing as well really make you feel welcome.

It was such a great experience I would definitely recommend shopping here! The service is great, the workers know what they are doing. I wish there were more stores like this. It's great to have an amazing store like this, Keep it up!

Terrible customer service. Rude and condescending staff. Very poorly stocked as well.

store was nice and clean and staff is always extra helpful and friendly

Employees were very helpful in ensuring I found what I needed. Not just one employee, but several went above and beyond.

Store associates not friendly or helpful at all. Had to wake the associate working the appliance counter. Won’t ever be returning!

I always have an excellent experience in the morning with the prodesk. They are knowledgeable and always willing to help with anything I need.

Best customer service we have ever had from a "big box store"

Jessica, is an excellent employee for your Company, she was able to complete our needs and showed "Real Time Customer Satisfaction" towards us when we were bat the Council Bluffs store.

Denise in Customer Service was wonderful. Happy, helpful, and worked hard resolving our return. More retailers need personnel like this!

I am appalled at the Home Depot return policy. I spent around $200 on this particular visit... $30 of it was store credit because of a previous return, $170 on my card. I went in to return a router that I ended up not needing. I had my receipt, thought all was good to go. Because I used store credit, my return was denied (at least that is what the lady told me was "probably the reason"), with little explanation other than I need to "open a claim" with a third party company over the phone that handles this in FOUR WEEKS. I assumed worse case scenario would be getting $30 back in store credit and they'd refund the other $100 or so... I thought no problem as I spend a lot at Home Depot. This is not necessarily this locations fault, but The Home Depot as a whole. The workers were kind and tried to be helpful about it but the policy is insane. The workers (a supervisor included) seemed to think it was a a bad policy. Next door to this Home Depot is other home improvement stores. I like this area because I can get things from both stores on any given visit to the area. After this visit, I will not be returning, unfortunately. I will find what I need at elsewhere. Other home improvement stores have never given me grief on returns especially within the return window with a receipt.

They have to get in more products, how come they can not cut tile that's to long. Certain lighting

The employees are very nice, the store is clean and well organized.