#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(330)916-9404

Rental Center

(330)916-9400

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

325 Howe Ave

Cuyahoga Falls, OH 44221

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Customer Store Reviews

  • 4.6 out of 499 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (499)
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Showing 1-30 of 499 reviews
Very helpful staff.
My sales associate was Julie Miller. She was extremely helpful, friendly, efficient and knowledgeable.
by
    • Recommended
    well supplied store
    The store was clean and I found everything I needed.
    by
      Great if you like big ol' dogs wandering around.
      Place is great if you like big old dogs wandering around without leashes or if you want limited help or basic politeness. If you want an animal free, good customer service, low price experience better go elsewhere.
      by
        Major appliances
        Not ready to purchase yet.
        by
          • Recommended
          Not happy after purchase
          Delivery team was two days late and failed to install laundry equipment had to pay some one else to install
          by
            Horrible
            If you can find an employee, they are clueless, the store has been going downhill, but I won't be back. Last trip was the worst!
            by
              Great store
              Everything is good and great price
              by
                • Recommended
                1 found this review helpful
                Friendly, helpful and well stocked
                All employees are very knowledgeable and helpful! This store has everything I need for my home improvement projects.
                by
                  • Recommended
                  Great place!
                  A well stocked store, with very friendly and helpful associates. If you need anything for around your house, this is where you want to shop!
                  by
                    • Recommended
                    Poor customer service
                    Very disappointed in staff at this location. Poor customer service and they were not knowledgeable in the location of products or the products themselves. They do know how to stand around and talk to one another thou.
                    by
                      Let me help you
                      Looking for a replacement for a smoke alarm as a new widow, I found help very easily, since there were so many choices I was really confused.
                      by
                        • Recommended
                        Location
                        Very good location and near from express way
                        by
                          Employee Thanks: ReturnsandGarden
                          Two employees were very helpful. It was easy to pay home depot for the internet order misdelivered to "Cart".
                          by
                            • Recommended
                            Great Location
                            I like the convenience of the store’s location; with Sam’s, Giant Eagle, & Marc’s near by, I can do all my shopping in one swoop
                            by
                              • Recommended
                              Worst Home Depot in the company
                              Still resolving with their corporate office items never delivered and excess fees charged in error. Other Home Depots are good but this one so many problems and the most recent one has been terrible!
                              by
                                Shopping at this store I have never had a problem
                                Very happy with this product!!!
                                by
                                  • Recommended
                                  Bags of quickcrete
                                  I bought a pallet of 60lb bags of quickcrete and the bottom 2 rows had gotten wet and I was only able to use half of each bag from those rows. They also charged me $99 to deliver it to a job site that was 7 minutes up the road.
                                  by
                                    Storm door lock replacement
                                    I bought two Anderson storm doors in December of 2024. The side door lock came apart and would not lock the door. Associate Donna Stewart made sue that someone would come to my house and change the lock. I really appreciate the effort that she did. She was great.
                                    by
                                      • Recommended
                                      Details all handled
                                      Melissa, Dave, Donna, Renee all helpful completing purchase and arranging installion of a Clopay Garage Door System…
                                      by
                                        • Recommended
                                        Great options
                                        I wish I wouldn't of had such a problem yesterday cause usually I enjoy my visit
                                        by
                                          • Recommended
                                          Had a lot of help
                                          The associate that helped us was amazing. He let us know everything we needed and where it was located. He showed us just where to find everything we needed. Plus he lifted it into our cart.
                                          by
                                            • Recommended
                                            Not halo full employee
                                            I needed to purchase a battery and a battery charger for my edger I had to wait for someone to come help me when someone did come there was barely any communication I asked for what I needed it was pointed out to me the person seemed very much not interested Ever greeted me never thanked me when I asked for something else it seemed like an inconvenience
                                            by
                                              Home Depot is my favorite store
                                              I bought 8 led lights for my garage and I love them no more dark garage
                                              by
                                                • Recommended
                                                COUNTERTOP
                                                Dinette, was a great help with our countertop project. She was very knowledgeable, and helped us with our decision on color.
                                                by
                                                  • Recommended
                                                  Favorite Store
                                                  Best home improvement store in the area. Quality products and knowledgeable helpful people. No need to go anywhere else.
                                                  by
                                                    • Recommended
                                                    Gold Star Service
                                                    I cross town to shop at this particular store. While the other sites nice, this store hires the most customer focused employees. They take extreme pride in knowing the stock and patiently anew all of my “Dumb Girl” questions. I never feel stupid asking for help.
                                                    by
                                                      • Recommended
                                                      Staff not helpful
                                                      Staff were not helpful. Would not allow me to speak with a manager when I called in about an issue. Other staff unable to take care of the issue. Had to call the 800 number for corporate.
                                                      by
                                                        Excellent customer service Associates!
                                                        What a wonderful overall experience! I can’t sing enough praises for this store and its Associates!
                                                        by
                                                          • Recommended
                                                          Team 3809
                                                          The team at 3809 is great 👍 store is clean product is on the shelves i have been to other stores they don't have it together i am very pleased with the falls store
                                                          by
                                                            • Recommended
                                                            Jim the manager is very kind
                                                            Had an order discrepancy and he fixed it timely and was very kind!!!!!!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 499 reviews

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