Dearborn #2757

The leader of the store does not show good leadership. Marc ran the store better as Laymon does not seem to care how the store is poorly ran.

I purchased several items from the store. I needed some help selecting my items. Employees were very helpful and friendly.

I placed the order a while ago. For outside project. With vinyl siding, my parts were delivered sporadically. In Increments with missing parts from my order, wrong parts in place of the correct parts order. This has been ongoing for weeks. Dates constantly changing For delivering which delays my project. No one ever came to pick up the incorrect parts. So that I can get my refund, so I had to Shove parts and to my little car. And drag them back to the Dearborn store. After doing so I get the customer service woman by the name of I Yana. Iyana never greeted me. She was being dismissive and rude talking. 2 other employees instead of addressing me as a paying customer who spent probably close to, tens of thousands of dollars on various projects throughout the course of a couple of years at home depot. When she paused from talking so much. I asked was she ready, she said. I've been ready, I said okay, you were talking.so I asked. Could you go by my phone number? While I find my receipt? She said you can type your phone number in. I stopped looking for my receipt and type my phone number in. Ahh, it wont let me do that so I give up my ID oh, that wont-work you gonna have to put your card in? No, she said swipe your card. So I found the card that I thought are used for the order. She walked off. Oh, that wont-work. And then start talking to another employee. She tried to scan the parts now. She's scanning the parts that were incorrect. My receipt doesn't have the incorrect parts on it. Of course, it only has to correct parts that are ordered. So now since I've been calling constantly. To this location for weeks, 45 minutes on the phone at a time. Put on hold for longer. Shifts begin to change and no one, not even the manager of the store address my issues. Some of the women part of customer service. I believe worte many notes to the manager. This is why I spoke to ayanna and said, can I see your manager? "What would you need to see my manager for she asked." why are you question your customers? I said this has been an on going problem with my order. Many issues well, I'm a customer service. Blah, blah, blah, blah, blah, blah, blah, blah. Okay, is there anything noted concerning my order? Cuz she already scanned it, and all this stuff she began to ask me. Do you know who the distributor wore was? What stored distributed parts? I don't know so I asked for her manager 4 times then I had to become Stern because it was not getting through her head, On how to tackle this issue once again? I said I need your manager she throwing her hands up in the air can you go stand over there? Please beautiful because...I can call her. I'll help the next customers called the next customer. Being very dismissive of me as a customer who's already paid and been dealing with these issues with this order for weeks. Which add insult to injury. I never matched her energy even though she was being very Condescending and dismissive. I steped to the side and started to record. Probably some of the conversation that was being had. Because it seemed like she was stalling and trying to hold me up even the longer from the completing my project. I caught while I was standing to speak to. The manager never showed up at least the manager. I spoke too the voice didn't match the voice of who's did actually show up.If that makes any sense. Iyana also lie on me and said that. I scream for a manager that never happened. I looked at her and said screaming, okay? However, there are a few good employees. There that I had great encounters with the initial one. That made the order with and believe his name was Demetrius. Another guy by the name whose of Hussein who noticed me on hole for 45 minutes and went above and beyond to correct my order. And the final person is Hiba. She was wonderful and understanding. You won't see me up in that home depot spending any more of my money or wasteing any of my time at that location. If I see that woman ayana at any other location. I will be hesitant to spend any of my money there. Her lack of respect for me and the way she spoke. Just add it insult to injury.

I have been shopping at this home depot for as long as I have lived in my home, 26 years. It is my goto store and I have never had any issues shopping here.

So happy with this products

I was looking for something that wasn’t on the shelf, I asked one of the employees to help find it, and they did it.

I brought alot of electrical appliances frome home depot and are amazing.