Reviews for Decatur #884

Horrible experience! Employees loaded bags of concrete mix under concrete blocks, busted the bags, scratched up my husband's truck because they were busy playing and not doing their job. I never leave bad reviews but this was awful.

If you have any question or problems to work through, Steve is your man with the answers! He is engaging, professional, patient, attentive and gets the job done!

Michelle in painting is 5 star quality. Have spoke to her several times and she is always 5 star quality. Sylvia is always 5 stars as well. She is always so nice and a wonderful pro desk employee. 5 stars for both!!!!

Very professional, very friendly, goes above and beyond to help you. Thanks especially to Kimberly! This is the second time she has helped us and each time was great!

Kenn helped me today when I so needed it. I cannot lift due to car accident/back surgery and helped me to take soil bags in my truck and that meant the world to me.

I reviewed a lot of products before making my decision to purchase sku #1007417855. Price online said $199. The tool associate was very helpful, but we could only find one of these on the shelf even though quality on hand said 5. At checkout, sku #1007417855 rang up $259. I showed the cashier their website advertisement but she refused to honor it, saying that it was store policy to not honor their own advertised price. Because of the hassle, this was probably my last visit to Home Depot.

Donna (mgr) and Patricia were an amazing help. My fridge died late in the day and I was able to get a replacement on the spot even though they are normally not stocked at the store. They sold me a floor model with a great discount. I arrived at the store 15 minutes before closing and they made my day by making sure I got my new refrigerator!!!

Found the product I was looking for. Cashier Kimberly was great at her job!

Alicia in the Decatur AL store who worked in the South Huntsville store before went all through the store from Hardware to Lawn and Garden where she found me to let me know she found what I was looking for and brought it to me! SUPERIOR SERVICE!!!

If there is a problem, Kymmie will definitely solve it for you. She is respectful and fun to be around and serious about her job. I had a complicated issue that needed to be resolved and was at the customer service desk for 3 hours and not once was I irritated. The complication was not because of them, it was something on my end and they got it cleared up. I am very satisfied with my trip there.

I have totally remodeled two houses recently, will only shop at this store. The paint department knows their product like chemist.

Was easy to find the faucet I was looking for.

These two ladies obviously understand customer service. Donna saw my deer in the headlight look and walked to the end of her cashier bay to see if she could help me. Then the 2nd lady unbeknownst to me came down the aisle calling out to us because we'd passed the item we were looking for! How thoughtful to actually follow through to make sure the customer found the item they wanted! After all I went to Home Depot specifically to get this one item. A very satisfied customer left and wanted to thank the two ladies that helped me have a great day/experience!

Cashier was rude disrespectful and seemed bothered by me asking for a manager to help me get my military discount..

Javonte and Mrs. Kimmy are great at customer service.

Bought paint and flooring, great selection and employees were great to deal with. The attitude of the employees always determines the out outcome of the visit IMO

Great people Great service and very organized

Skyler in lumber, Steve in paint and Janet at checkout made this an amazing shopping experience. Customer service done right!

We had order online to pick up in store & come to find out they didn’t have it in stock. The gentleman searched high and low and unfortunately did not find our items. We decided to go in while we were in our way to Madison and we stopped in to look. We found the items and Alicia stopped what she was doing & assisted us! Very impressed with the customer service and assistance Alicia provided us. She went above and beyond to get us squared away with our order that was cancelled to get us out the door with our items. She was quick & very well trained on customer service! We appreciate Alicia and believe credit is due where credit is earned. Thank you, Alicia! We get better care at Decatur than Florence store!

We dealt with Peggy on replacing all of our appliances and she was excellent to work with. She helped us tremendously.

Since moving to Alabama earlier this year, this store hads mazed me with the friendliness and helpfulness of the employees! So much diffferent, and better, than the service we used to get at stores in and around Dallas where we moved here from. I always have a good experience at this store. Always! I am gratful to have it so near to my home.

Excellent Customer service. Very helpful. I will use this location again.

Ryan M. in electrical was SO helpful. He guided me through the tools I needed to complete the job and was VERY knowledgeable! Thanks, Ryan M. (Decatur, AL HD).

I had no trouble getting around, even had a good buggy. I found everything I needed.

Steve in the paint department was fantastic! He was so friendly and went out of his way to make sure I got what I needed!

Steve us fantastic he works in paint.

Had a great shopping experience after we went to a competition store looking for several items we needed. Couldn’t find help so we went to Home Depot, should have gone there first.

Patricia help us with everything we needed

They relocated my washer and dryer and I couldn't open the door of the small room. They walked away and could care less.

Look for Philly and she will definitely help you kindly!