Deerwood #6976

Good afternoon Home Depot. Purchase date 5/4/2021 at 1:21 PM Deerwood store 6976 00013 16900 Cashier name Anabel I walked in the store and the store had 2 individuals at the entrance sitting on chairs. I walked in the store without a mask and the 2 individuals started running after me and screaming that I was not wearing a mark. I replied to them that the Emergency Miami-Dade County order was over as the governor had signed an executive order. They both scream to the customer service area that I was not wearing a mask, I kept walking. At the same time someone screams from customer service that I needed to wear a mask and for someone to call a manager. This is private property and you must wear a mask or leave. I kept walking found what I needed and proceeded to the check out at the garden department. I waited in line till my turn to pay. Anabel told me that I needed a mask and I replied that I did not have one. I told her that I just wanted to pay for the caulking and get out of the store. She threatens me as follow: “If you do not wear a mask, I will not ring you up and she stood there.” Mind you we are at the garden center; she is wearing a mask and she is behind a Plexiglass wall. Who is she to threaten as a customer? My friend that was with me removed his mask gave it to me and walked out. Not till I placed my friends mask on she would not ring me up. So, I had to put on someone else’s mask full of germs in order for her to ring me up. She never offered me a mask, called a manager or offer for my friend to pay who was wearing a mask. Why does she have this militant Nasty attitude in regards to a mask? I waited till the transaction was approved removed my friends mask took my invoice and caulking, told Anabel that she was an idiot and walked way. You can review your security footage and you will be able to see what took place. I have shopped in other Florida Counties and people are not wearing a mask and others are and there is no issue at all. People walk around the store with and without a mask and there are no issues or harassment from a Home Depot employee. I also shopped in your stores in Georgia just a few weeks ago and the same scenario some people with mask and other without mask and no issues at all. WHY ARE YOU HARASSING YOUR CUSTOMERS IN MIAMI-DADE COUNTY when you do not do it in other counties in Florida or other states, specially that the Miami-Dade County emergency order is no longer in effect due to the executive order signed by the Governor?

Nothing exciting to share but I am glad I have a HD store near me. I know it is very hard to find good employees and you have some of them.

Take the phones away from the employees while they are on the floor! The Cashier in the Garden Center - Liliana - was so interested in scrolling through her phone, that I actually stood there, holding my cash out for her, for 37 seconds before she stopped and finished our transaction. Meanwhile there are 7 other customers in line behind me, just waiting to check out. When I said that there must be something super important on her phone, she looked at me like I was being rude!

Outstanding store, employee are very friendly/helpful,

OUTSTANDING CUSTOMER SERVICE!!!!

I would like to recommend this store to other customers, the place is nice, clean and well stocked. Your employees are very friendly and helped me find the right product. For example, Juan Rodriguez in the hardware department was very kind to me, he helped me find the product I was looking for. Maritza, a service desk employee who helped me with an online purchase, was also very kind and helped me a lot.