Reviews for El Cerrito #643

johanna went above and beyond to help us find and complete our purchase

I was looking for the plumbing Dept. I asked a male associate where is the plumbing Dept. He said over there somewhere and kept walking!! That's not exceptable!! If he didn't know where it was, he should have helped me find it or sent someone to help me find it!!

The store was clean. Good thing I know my products because there are no associates that seem like they are willing to help. Emeryville is the best homedepot in the east bay. also in the lumber dept, they do not restock with new lumber or material. they just restock the warped and bent wood customers do not want to buy. Plus this has got to be the most unorganized lumber dept. I only shop here if needed. Associates are ok. Blanca is the best cashier.

the store was clean specially the bathroom very clean and neat keep up the good work. Most I like in your store are the loader helper they are very helpful.

the product I needed (electrical tire pump) was on sale for a very good price. the associate was very helpful in helping me locate the product. the cashier was nice and courteous. good experience overall!

I came in to get a set of replacement stove drip pans, not a very big purchase. Two people in the appliance department took the time to help me find the right set, and to assure me I could return them if they didn't work.

The young lady Michell that helped me today could not have been nicer. She was friendly, efficient and very pleasant. She made my trip to Home Depot today a joy.

This is not our closest Home Depot, but it has the best displays of appliances and is larger than our local Home Depots, so we consider this one to be our local one. Moreover, Sales Associate, Denise Pearce, was very knowledgable and patient with us. We had questions, concerns, and while we'd done our research about refrigerators, had to make a change. She handled it promptly, and we ended up with the perfect one for our new kitchen. We returned for the purchase of a range and washer and dryer; and waited a short time because we wanted to work with her again. She's warm, funny, and very efficient. Home Depot is lucky to have her as an employee because it's rare to have someone who has the knowledge, skill, and warmth to really impress customers - she's all that! Thank you Home Depot, and thank you, Denise!

I know this sounds like a contradiction but the cashier at the self check out was really helpful, sweet, and professional!

I went to the HD for some plants and thought I would swing by the carpet area just to see what they had so I wouldn't feel too bad when I bought the carpet tiles I was looking at on an online site from another vendor. The carpet department rep was so helpful, not pushy, knew everything you can possibly know about carpet, and understood what I was looking for the first time I explained it [rare quality these days anywhere], and after 30 minutes I had chosen the perfect carpeting for my project and was leaving the store with the sample board so I could choose the exact color I was looking for. My total came to $690 less than the other vendor I was sure I was going to go with, and HD included free measuring, installation, and furniture moving! The other vendor included 4 boxes of tiles delivered to my driveway >.<. HD had 4 shades that matched my color scheme perfectly which made it hard--but not impossible--to choose. The other vendor had two great colors but no free samples or stores in our area. In the end, it was the customer service person's expertise and ability to connect with what I was trying to do for my home that made me go with HD carpet, and I cannot wait to finish the project.

I FELL BETTER AND EASY ACCESS . RECOMMEND TO GO THERE. VERY HELPFUL STAFF

Nervous as the parking lot looked pack, but I found good parking and was in and out in 15 minutes with the materials I wanted to purchase. Easy to get out of the parking lot, made a right and home I went!

I went in to buy a hot water tank and left without one. Customer service directed me to find an associate, the associate directed me back to customer service. When I got back there, the woman working the desk had no clue about selling hot water tanks or what their policies were on delivery/install. She gave me a sketchy number on a piece of scrap paper and told me to call that number in the morning. She couldn't help us and seemed stoned and clueless. Not Good. Also, I had to wait around for the customer service lady to get done looking at instagram pictures of dogs with another employee before she could find the time in her day to realize there were customers waiting. Argh.

I'm at the store about twice a month and always is clean , products are easy to find , always get the help you need , very friendly associates .

We visited the garden department. Two people made sure that we didn't miss the sale priced garden soil so we didn't spend more than we had to. Another person directed us to the right planter we needed. The cashier went out of her way to price this since it was a last-of item. Great, caring service all around by 4 different employees.

Box stores like Home Depot often have great prices but one must be a SURVIVOR to shop there, particularly the store in El Cerrito. The staff at the Hercules Home Depot are friendlier, more courteous and helpful. I stopped at Home Depot in El Cerrito after doctor's visit in Albany. What a mistake! If you're not a contractor or professional landscaper, finding what you need is extremely hard. Because the sales associates are hard to find and often not helpful, this store should consider having an information kiosk with computer where the customer can type in what they are looking for and the screen would give aisle location. Of course, that's not a guarantee that the item you want will be in stock or properly placed but it's a start.

You need to clean store best service was good. I would recommend to send

The store was ok carts getting better cashier lines getting faster

We were buying a toilet, there was only one left of the model we wanted, yet we realized that the box had been opened and retaped. We asked to open it, associate was totally helpful and we realized a few items were missing. He gladly checked and gave us the missing items at no charge!

klassss the one at the door new where to locate my stuff

Clerks needed more help but was very nice and outside people need to go

Building materials at the El Cerrito store is a mess. Store employees practically pushed me out of the way as I was trying to dodge a mess of rebar, carts and clerks. Prices missing from shelves, out of stock for weeks on end (3/4 birch plywood), shelves a mess; EXTREMELY frustrated!