#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(510)412-3400
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Location
11939 San Pablo Ave
El Cerrito, CA 94530
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Customer Store Reviews

  • 4.4 out of 280 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (280)
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Showing 1-30 of 280 reviews
Excellence and satisfying customer service I will definitely come back to my neighborhood Home De...
Excellence and satisfying customer service I will definitely come back to my neighborhood Home Depo When you're in Xpress line it's a fast fun experience because of it's self checkout and someone is always there to help
by
  • Verified Purchase
  • Recommended
Ed from Lumber is super helpful. When asked to cut some 2x4's he was quick to help. After helping...
Ed from Lumber is super helpful. When asked to cut some 2x4's he was quick to help. After helping with the cuts he helped me find everything else on my list which helped me to get through my shopping list efficiently. He gave me some advice which will be a huge help when I start my project.
by
  • Verified Purchase
  • Recommended
Products I was searching for were easy to find, the people I spoke with were quick and helpful, a...
Products I was searching for were easy to find, the people I spoke with were quick and helpful, and checkout was painless. They were even cleaning the floor when I was there with a large mop zamboni-thing. Very clean! This is an overall IMPROVEMENT over the last time I visited several months ago.
by
  • Verified Purchase
  • Recommended
Good service and employee assistance.
Good service and employee assistance.
by
  • Verified Purchase
  • Recommended
Do yourself a favor. Pay a little more money and shop elsewhere.
Do yourself a favor. Pay a little more money and shop elsewhere.
by
  • Verified Purchase
1 found this review helpful
VERY HELPFUL TEAM IN THIS BRANCH
VERY HELPFUL TEAM IN THIS BRANCH
by
  • Verified Purchase
  • Recommended
Running out of affordable Christmas trees, and claiming you’re not going to restock is unacceptab...
Running out of affordable Christmas trees, and claiming you’re not going to restock is unacceptable 20 days before Christmas! Sabrina the cashier is the best! She provides excellent customer service, which kinda makes up for the low stock issue. Good customer service goes a long way.
by
  • Verified Purchase
  • Recommended
I have always gotten very good and expedient help while shopping. I do wish checking out was as e...
I have always gotten very good and expedient help while shopping. I do wish checking out was as easy!!!!
by
  • Verified Purchase
  • Recommended
Excellent location
Excellent location
by
  • Verified Purchase
  • Recommended
The store is well stocked. Employees are extremely helpful. Recently I made a large purchase and ...
The store is well stocked. Employees are extremely helpful. Recently I made a large purchase and there were a number of problems with the product. The store manager and employees recognized the problem and resolved it quickly, to my complete satisfaction. I can't ask for more than that.
by
  • Verified Purchase
  • Recommended
THE STORE AND BATHROOM WAS CLEAN AND STAFF WAS VERY HELPFUL
THE STORE AND BATHROOM WAS CLEAN AND STAFF WAS VERY HELPFUL
by
  • Verified Purchase
  • Recommended
Good service when it comes to pick up counter.
Good service when it comes to pick up counter.
by
  • Verified Purchase
  • Recommended
The store is very closely to alot of home owners that have projects workers that come to buy ther...
The store is very closely to alot of home owners that have projects workers that come to buy there every other day tools. This place is convenient to many. One thing that bothers me is when people are payd tk do there job and they dont There is no price comparison..I saw some paint on line for 75 and wen I went to the register to ask if they honored the price6on line cashier said ni we dont do that p lb ese take the time and ask. Your slow anyways lanes are all the way back passing Milwaukee isle ..everyone do your job be happy because you have one make it easy for you and othere have a great attitude espresso your knowledge.
by
  • Verified Purchase
All customers service so much bad
All customers service so much bad
by
  • Verified Purchase
1 found this review helpful
Helpful customer service!
Helpful customer service!
by
  • Verified Purchase
  • Recommended
This store is always cluttered and zero customer service.If you have 10-20 minutes to wait to che...
This store is always cluttered and zero customer service.If you have 10-20 minutes to wait to checkout, this is the store for you.if you have questions or need assistance in a product (with the exception of appliances, whom I found to be very helpful) DO NOT VISIT THIS STORE. The Hercules store is 1000% better.
by
  • Verified Purchase
1 found this review helpful
The store can be a bit more organised, and the day workers outside need to stay on City Property...
The store can be a bit more organised, and the day workers outside need to stay on City Property NOT Home Depot Parking Lot
by
  • Verified Purchase
The cashier lavonte is very helpful and with a great personality. Helped me with everything I ne...
The cashier lavonte is very helpful and with a great personality. Helped me with everything I needed. Great customer service.
by
  • Verified Purchase
  • Recommended
Watch out if order online and try to pickup in store. If your order is short, employee will not h...
Watch out if order online and try to pickup in store. If your order is short, employee will not help sort it out.
by
  • Verified Purchase
GREAT STORE
GREAT STORE
by
  • Verified Purchase
  • Recommended
The sales associates are more often times than not; very helpful and friendly.
The sales associates are more often times than not; very helpful and friendly.
by
  • Verified Purchase
  • Recommended
The service at cabinets/kitchen was aweful! The guy named Sam put everything HE Liked into the "...
The service at cabinets/kitchen was aweful! The guy named Sam put everything HE Liked into the "designing" Without Telling us what we are signing for until we asked him - or otherwise we'd pay for a BIG SURPRISE without even knowing what he put in there for us! He never asked for our opinion and didn't listen, and the things he put in there was simply NOT what we needed! He forced sale, and criticized our thoughts on the designing (excuse me?) - very unprofessional, disrespectful, judgmental, and inefficient - the worst experience! If you ever see him, RUN!
by
  • Verified Purchase
Many many times I have to walk a mile to find that orange-shirted help within the aisles.
Many many times I have to walk a mile to find that orange-shirted help within the aisles.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Patient and helpful employee in the lumber dept. Great service, Ed! Thank you.
Patient and helpful employee in the lumber dept. Great service, Ed! Thank you.
by
  • Verified Purchase
  • Recommended
Management and store staff were courteous and helpful. Return policy is great, I never had an is...
Management and store staff were courteous and helpful. Return policy is great, I never had an issue with a return for store credit. Dela
by
  • Verified Purchase
  • Recommended
Was charged for a propane tank refill that ended up being totally empty. Their propane tank area...
Was charged for a propane tank refill that ended up being totally empty. Their propane tank area is totally disorganized, empties not separated from fulls, employee (this time) had to heft each tank and "feel" by weight what was full and what was not. I was fooled into thinking my refill was good due to the wax cap sealer on it. Told the returns desk and they basically told me, tough luck. Out the $25. Thanks for nothing, Home Depot/El Cerrito. I'm not filling up here again, ever.
by
  • Verified Purchase
1 found this review helpful
Had a quicker time obtaining my products. Things were noticeable. The cashier at the self check...
Had a quicker time obtaining my products. Things were noticeable. The cashier at the self check out was great.
by
  • Verified Purchase
  • Recommended
The employees in this location are friendly and helpful. There have been times when what I came f...
The employees in this location are friendly and helpful. There have been times when what I came for is out of stock.
by
  • Verified Purchase
  • Recommended
Outstanding service here! Very helpful and knowledgeable staff employees. I had an outstanding ex...
Outstanding service here! Very helpful and knowledgeable staff employees. I had an outstanding experience here!
by
  • Verified Purchase
  • Recommended
Do not visit this store unless your life depended on it and maybe then think twice. Sometimes a l...
Do not visit this store unless your life depended on it and maybe then think twice. Sometimes a lot of Staff doing nothing what you need is generally out of stock bad customer service ruins it for the employees that are actually trying sad there is no other competition nearby
by
  • Verified Purchase
1 found this review helpful
Showing 1-30 of 280 reviews

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