El Paso #522

4.6

out of 5

93% of customers recommend this store
Rating Breakdown
5
(490)
4
(102)
3
(33)
2
(10)
1
(25)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.3
4.5
4.6
The Home Depot
Contact Us
Main: (915)599-8741
Pro Desk: (915)599-7425
Tool Rental: (915)599-7431
Store Hours
  • Mon-Wed: 6:00am - 9:00pm
  • Thurs: Closed
  • Fri-Sat: 6:00am - 9:00pm
  • Sun: 8:00am - 8:00pm
Location
11360 Rojas Drive
El Paso, TX 79936

Curbside Pickup

Order online and we'll bring
your items out to your car


Learn More

See What's Happening in Your Store

Special Buy of the Day

  • Buy Online Pick Up in Store
  • Buy Online Deliver from Store
  • Expanded Flooring Showroom
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Key Cutting

Nearby Stores

3.68 mi
  • 12221 Montwood Drive
  • El Paso, TX 79938
15.79 mi
  • 7545 N Mesa St
  • El Paso, TX 79912
47.16 mi
  • 225 Telshor Blvd
  • Las Cruces, NM 88011

Recycling at Home Depot

Did you know?

This store helps divert waste from landfills by accepting CFLs, lead acid batteries, rechargeable batteries, and plastic plant pots for recycling
This store recycles all shrink wrap, contributing to the 780 million pounds that The Home Depot sold to Trex last year. This is used to manufacture composite decking, bringing us one step closer to a circular economy.
LED lights in your local store helped save on energy consumption by 98 million kilowatt hours last year. Many stores also participate in renewable energy initiatives like solar and wind.
The Home Depot's core values are based on doing the right thing for our customers and associates, and this commitment extends beyond our stores to our communities and the environment. We are your partners in environmental sustainability. Learn More.

Store Details



Welcome to the El Paso Home Depot, where we're excited to help you find the materials you need for your next DIY project.

Whether you're looking for custom kitchen cabinets or electrical supplies, your local hardware store has you covered. Our well-trained associates can help you find exactly what you need for your DIY project. Be sure to download our Home Depot product locator app in the app store to find items in the exact aisle and bay and make your trip that much easier.

At Home Depot, getting involved in our local community is important to us. We support the Burges High School Football Booster Club and Rebuilding Together El Paso. We also offer hands-on learning and expert advice at our DIY workshops, with topics tailored to everyone in your family, including workshops for kids, which provide a lively environment mixing creativity and safety.

You can find us west of the intersection of Lee Trevino Drive and I-10, southwest of the Sam's Club. Stop by and see us today.

Sincerely,

The El Paso Store Team


When does the Home Depot El Paso store start selling Christmas trees?
Our store will stock fresh-cut Christmas trees starting the last week of November 2020. If you prefer a low maintenance Holiday decoration ritual, The Home Depot also carries artificial Christmas trees in various sizes and colors. Showcase your holiday spirit with a range of Christmas decorations and lights available at your local Home Depot store to add a festive touch. If you are looking to avoid in-store shopping, you can also shop Christmas trees online at our website.

What additional precautions is The Home Depot taking in light of COVID-19?
The adjusted hours give stores the ability to staff appropriately and provide additional time to restock shelves and perform cleaning. As part of our normal practice, our stores and other facilities are cleaned and sanitized daily. Following guidance from the Centers for Disease Control and Prevention (CDC), we've increased the frequency of cleaning and general hygiene maintenance in stores and other locations. We've also stepped up our efforts to disinfect high-traffic and high-touch areas like self-checkout, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.

What are the top Home Depot Black Friday deals at the El Paso store?
Our El Paso store will offer savings on a number of categories including Black Friday Tool savings and smart home accessories. The most popular Black Friday appliance deals for top products like the LG Instaview series will be available to shop as well.

Is The Home Depot going to have Black Friday 2020?
We've planned early Black Friday sales starting the first week of November and lasting through end of December. Shop sales in every aisle of our El Paso store and across our site. Instead of a single day Black Friday event, you can relax, and enjoy stress-free shopping without risking your well-being. We'll be limiting store traffic, maintaining proper social distancing protocols, and requiring all customers and associates to wear a face mask at all times inside the store. As always, you can shop Home Depot Cyber Monday deals in our endless aisles online!

Does The Home Depot El Paso offer curbside pickup?
We deliver curbside – order online for convenient store pickup daily until 6 p.m. Here's how:

  1. Buy Online and choose the "Store Pickup" option on the product page or in your cart.
  2. Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
  3. Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your “Order Ready” communication. Remember to bring your identification.


CUSTOMER STORE REVIEWS

4.6

out of 5

660 reviews
5
(490)
4
(102)
3
(33)
2
(10)
1
(25)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.3
4.5
4.6
93% Of Customers
Recommend This Store 368 of 397 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Yo recomiendo The Homedepot por su excelente servicio al cliente, por los productos de Calidad y ...

5.0

out of 5

Yo recomiendo The Homedepot por su excelente servicio al cliente, por los productos de Calidad y porque toman maximas medidas de seguridad en este tiempo de pandemia. I ♥ THE HOMEDEPOT. THANK YOU MICHAEL (CASHIER) EXCELLENT CUSTOMER SERVICE

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For the store being busy on Veterans Day I was helped pretty quickly. The Associate that helped i...

5.0

out of 5

For the store being busy on Veterans Day I was helped pretty quickly. The Associate that helped in the appliance section was very helpful.

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Very friendly and helpful associates plus the lines move extremely fast and the store is very clean!

5.0

out of 5

Very friendly and helpful associates plus the lines move extremely fast and the store is very clean!

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Awesome customer service employees prompt to assist us in our visit well done keep it up

5.0

out of 5

Awesome customer service employees prompt to assist us in our visit well done keep it up

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Such a clean and organized store! went in to look for materials for a DIY project and Veronica wa...

5.0

out of 5

Such a clean and organized store! went in to look for materials for a DIY project and Veronica was incredibly helpful and ended up giving me ideas that improved the overall project a lot!! Great shopping experience.

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Really friendly people willing to help with the projects you have in mind even when you don't kno...

5.0

out of 5

Really friendly people willing to help with the projects you have in mind even when you don't know what you need.

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Today I went to buy a Milwaukee Sawzall," (Reciprocating saw) and Blades. 1. I had problems with...

2.0

out of 5

Today I went to buy a Milwaukee Sawzall," (Reciprocating saw) and Blades. 1. I had problems with Home Depot credit card application in the store, because I applied on line. The website should advise you that its faster approval to apply at the store. 2. I had problems with store pick up "delay process." Customer Service staff said it will take 4 hours to give it to me. 3. I went to the aisle to get it myself, but the store Employee LOUIE that works the Tool aisle DID NOT alert me or warn me that the cordless Milwaukee saw I was buying DID NOT COME WITH A BATTERY and THAT IT COST MORE THAN THE SAW. I didn't discover this until I got home. 4. The manager Daniel also saw the item I was purchasing, was aware of my purchase; and did not advise/warn me either that it didn't have a battery. 5. The Sawzall package only has an incomplete 2 words, "TOOL ONLY." That is not an alert that it's lacking the battery and charger. The Milwaukee saw DOES NOT HAVE A WARNING OF BATTERY NOT INCLUDED. Store employee should be more informative or helpful regarding this issue. 6. I called the manufacture and told them of the missing important information it should've had, "BATTERY NOT INCLUDED." 7. This missing communication from both the store employee and the manufacture, prevented Home Depot from possibly making another sale, (battery & charger) and prevented the customer from making a better decision, because in this case, the battery & the charger were "a lot more expensive" than the tool itself. This was another stressful trip to Home Depot, due to credit card dept not providing full explanation on the applying process, store asile employee not helpful, and the manufacture's missing important package information. However, I would like to thank Manager Daniel for assisting me in the sawzall purchase, and hopefully he will appreciate my feedback.

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On Saturday afternoon, at approximately 3:05pm, I went to Home Depot to buy 1 sack of cement, saw...

1.0

out of 5

On Saturday afternoon, at approximately 3:05pm, I went to Home Depot to buy 1 sack of cement, saw blades and a water hose. As I walked down the cement aisle, I saw 2 male employees sweeping the cement dust from the floor. I waved my hand to them to get their attention and to ask them to help me load the cement. When they saw me, they both turned away and continued sweeping. I was apprehensive about getting too close to the dust they were making due to my asthma, but I had to get closer because they both had turned their backs to me and I needed their help. As I got closer to the 2 employees, I yelled out to them, “hello, excuse me, can you help me!” When they finally turned towards me, I waved to them again to come closer to me, because of all the cement dust in the aisle. One of the employees just yelled at me saying, "What, what do you want, I'm not a dog, I'm not a dog!!" I tried to explain why I needed them to come towards me, but (Matt) just kept angrily arguing with me and repeating that he wasn't a dog. I asked them both for their help with loading a cement bag into my cart. Matt said, "in a minute," both turned their backs to me again, ignoring me and continued sweeping. I saw another employee in the same aisle, and I asked him to please help me to get the cement bag and he did. I didn't get his name, but he's tall and husky, clean cut hair and wears glasses. I told him I had asthma and I couldn't go with him down the aisle due to the dust, so I waited for him to come back. When he brought back my cart with the cement, I asked him to please call for a manager so I could report the incident with Matt and his co-worker. Later, Mgr. Art came to me and I told him everything, I also told Mr. Art I would be submitting a survey and I will talk to Mr. Zubia. I know that many customers, including myself have yelled out or waved to employees to get their attention and to get assistance. That is not an interpretation that the employees are dogs; Matt was just very rude, unprofessional to the extent of being arrogant. It appears that he is still inexperienced on customer interactions. We don't mean to be disrespectful, the aisles are long and sometimes the employees are walking in a different direction or stocking a shelf. I have never been treated in this manner before and I have been a HomeDepot customer there since the store was built. All your employees have been very helpful and professional. I am a 64 year old man, with a metal plate on my right wrist, which is why I needed assistance. Matt and his coworker made me feel embarrassed and humiliated.

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