#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(256)718-8262

Rental Center

(256)718-8268

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

351 Seville St

Florence, AL 35630

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 756 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (756)
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Showing 1-30 of 756 reviews
Store is clean. The manager, Melissa goes above and beyond for the customer. Returns process is s...
Store is clean. The manager, Melissa goes above and beyond for the customer. Returns process is smooth and quick too.
by
  • Verified Purchase
  • Recommended
Great store and great service
Great store and great service
by
  • Verified Purchase
  • Recommended
If you are a church or ministry, I would strongly suggest that you consider another place to make...
If you are a church or ministry, I would strongly suggest that you consider another place to make your purchase. Home Depot is not church friendly nor will it help your church with tax exempt purchases or problems. Either they don't how to handle non profit, church or ministry accounts or they choose not to fix the problems. One would think that a major corporation would have someone who understands what is and what is not a tax exempt entity.
by
  • Verified Purchase
2 found this review helpful
Friendly staff that seems eager to help you find your items.
Friendly staff that seems eager to help you find your items.
by
  • Verified Purchase
  • Recommended
Carma is an awesome employee she was amazingly helpful and so plesent a beautiful soul ....so gla...
Carma is an awesome employee she was amazingly helpful and so plesent a beautiful soul ....so glad she was the one to help us today
by
  • Verified Purchase
  • Recommended
Great store, great staff. But staff and customers alike are let down when erroneous information i...
Great store, great staff. But staff and customers alike are let down when erroneous information is provided on how quickly they can deliver major high end appliances. Apparently I will not have that new range and dishwasher a week before Thanksgiving to become familiar with its function and capabilities. Now it will be the DAY BEFORE THANKSGIVING! I wouldn't have bought it here if I had known this at the time of purchase. Thanks a lot for that extra stress of delivery and installation while family is here.
by
  • Verified Purchase
STORE IS ALWAYS CLEAN WITH GREAT PERSONAL WHO ARE ALWAYS HELPFUL. IN FACT YOU CAN'T GO VERY FAR I...
STORE IS ALWAYS CLEAN WITH GREAT PERSONAL WHO ARE ALWAYS HELPFUL. IN FACT YOU CAN'T GO VERY FAR IN THE STORE WITHOUT SOMEONE ASKING IF THEY CAN HELP YOU, AND THEY KNOW WHAT THEY ARE TALKING ABOUT. HEAD AND SHOULDERS BETTER THAN THE OTHER BLUE BIG BOX STORE...
by
    • Recommended
    The store had everything to do the job. The assistance in getting the materials for the project w...
    The store had everything to do the job. The assistance in getting the materials for the project was very knoweledgeable and helpful. Everything was very organized and easily to identify..
    by
    • Verified Purchase
    • Recommended
    Stan has helped me with so many home projects and he is awesome !!! I have always had good exper...
    Stan has helped me with so many home projects and he is awesome !!! I have always had good experiences with employees. The only thing I missed that you didn't do this year was the Labor Day charcoal sale.
    by
    • Verified Purchase
    • Recommended
    Appliance sales clerk was readily available, knowledgeable, and efficient. Older lady in garden c...
    Appliance sales clerk was readily available, knowledgeable, and efficient. Older lady in garden center went above and beyond what was expected.
    by
    • Verified Purchase
    • Recommended
    Product isles were well posted up top. Big signs, easy to read. I found the product I had been lo...
    Product isles were well posted up top. Big signs, easy to read. I found the product I had been looking for, and had found nowhere else. Pleased with the price, the help getting all the items together, and the easy and quick check out.
    by
    • Verified Purchase
    • Recommended
    This place is fantastic! We drive by at least two other home stores to shop at this one. We love...
    This place is fantastic! We drive by at least two other home stores to shop at this one. We love the friendly workers, the well-stocked and clean store, and the knowledgeable staff!
    by
    • Verified Purchase
    • Recommended
    Great store to shop, employees friendly and helpful, aisles usually are clear, all merchandise is...
    Great store to shop, employees friendly and helpful, aisles usually are clear, all merchandise is clearly marked, and the tempature is always very comfortable.
    by
    • Verified Purchase
    • Recommended
    I have always had a good experience at this store, The only complaint I have is not with the stor...
    I have always had a good experience at this store, The only complaint I have is not with the store but with the company, I returned a product for a refund, it was rang up and I was given a receipt, as of today the refund has not been put back on my debit card. Now I will have to make another trip to figure out why.
    by
    • Verified Purchase
    • Recommended
    The store was clean. Fast service. Katie in garden shop was exceptionally helpful. Always has a s...
    The store was clean. Fast service. Katie in garden shop was exceptionally helpful. Always has a smile.
    by
    • Verified Purchase
    • Recommended
    Friendly staff and well stocked shelves for all your building needs. The best part about this sto...
    Friendly staff and well stocked shelves for all your building needs. The best part about this store is their willingness to help you complete your project with the correct materials and tools!
    by
    • Verified Purchase
    • Recommended
    The store was clean and organized. All three employees were extremely nice and helpful!
    The store was clean and organized. All three employees were extremely nice and helpful!
    by
    • Verified Purchase
    • Recommended
    I've written several explanations in my evaluations. It's a good store.
    I've written several explanations in my evaluations. It's a good store.
    by
    • Verified Purchase
    • Recommended
    the service from Jennifer in appliances was better than ever!
    the service from Jennifer in appliances was better than ever!
    by
    • Verified Purchase
    • Recommended
    The store is highly customer driven and extremely knowable of supplies and equipment in the stor...
    The store is highly customer driven and extremely knowable of supplies and equipment in the store. Employees Always are willing to help located need items and usually are successful.
    by
    • Verified Purchase
    • Recommended
    The lady that greeted us at the door was super super nice & directed us to exactly where we neede...
    The lady that greeted us at the door was super super nice & directed us to exactly where we needed to go my family and I will definitely be back !!!
    by
    • Verified Purchase
    • Recommended
    The store was very organized and clean and the clerks were kind and helpful. thank you
    The store was very organized and clean and the clerks were kind and helpful. thank you
    by
    • Verified Purchase
    • Recommended
    Every associate was very nice and helpful.
    Every associate was very nice and helpful.
    by
    • Verified Purchase
    • Recommended
    The store was very clean with tons of friendly and helpful staff. Michelle made my purchasing ex...
    The store was very clean with tons of friendly and helpful staff. Michelle made my purchasing experience fast, easy and very convienent.
    by
    • Verified Purchase
    • Recommended
    This store is always clean and the employees are very knowledgeable of their products. Would defi...
    This store is always clean and the employees are very knowledgeable of their products. Would definitely recommend this store to friends and family.
    by
    • Verified Purchase
    • Recommended
    Friendly staff and clean facility. We got all our supplies and tools with out a hitch. Great stor...
    Friendly staff and clean facility. We got all our supplies and tools with out a hitch. Great store!!!
    by
    • Verified Purchase
    • Recommended
    Be careful what you buy in this store. Check the package. Even if it appears if it appears not to...
    Be careful what you buy in this store. Check the package. Even if it appears if it appears not to have been opened, most likely it has been. Don't be in a hurry if you need to ask questions. There a few sales associates in the store, and those who are there are hard to find. Recently, the items I have purchased have been a disappointment. The people at the Customer Service Desk are friendly and helpful for the most part. I have returned most of what I have bought there and have had no problems doing so.
    by
    • Verified Purchase
    • Recommended
    Excellent customer service. Will be doing lots of business at this location, in the future.
    Excellent customer service. Will be doing lots of business at this location, in the future.
    by
    • Verified Purchase
    • Recommended
    Employees are very friendly and knowledgeable. They were able to replicate the well pump and tank...
    Employees are very friendly and knowledgeable. They were able to replicate the well pump and tank installation and all of the plumbing parts that went with it. The store was clean and the parts were easy to find.
    by
    • Verified Purchase
    • Recommended
    As a former customer of Home Depot and I use the word FORMER, I strongly suggest to ANYONE ever m...
    As a former customer of Home Depot and I use the word FORMER, I strongly suggest to ANYONE ever making a purchase ensure they NEVER try to return it or anything else they may have purchased wrongly. I was just denied my return on an item purchased for Christmas WITH MY RECEIPT, WITH MY DRIVERS LICENSE, AND AN UN-OPEND PACKAGE. DENIED even store credit! Home Depot refused to return $187.00 from this FORMER CUSTOMER. Never make that mistake again!!!
    by
      Showing 1-30 of 756 reviews

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