Reviews for Florence #8577

I buy from this place exclusively I have a 100% Home Depot house. Every piece of material and tool came from the Florence Al store.

We found a really great deal on an outdoor table and chairs set. Karen was so nice and helpful! Chris was helpful as well, helping my husband load it into our truck.

The less than great experience was really due to a failure of the special projects ordering and delivery process. The local store management did a good job in trying to make the situation better.

We ordered four new kitchen appliances the Saturday before Thanksgiving and we're told that they would be delivered the following Saturday. So therefore Friday after Thanksgiving we moved all our appliances in the garage because we were told if the delivery man moved them it would cost $40 per appliance to move them in the garage for us. So therefore, we have no appliances in our kitchen because the email States now that they will not be delivered until Thursday, December 4th!!!! Not Happy!!!! We've been out of a washing machine and dryer for 2 weeks now! When you say a delivery date on the order, you should stick with your word!!!

ProDesk employees go above and beyond! Always helpful and will answer any questions.

I checked before I drove 25 miles, website said 45 of product in stock. Shelf was empty. Associate told me they would retrieve for me, but 25 minutes later and I never saw them again. Wasted of time and fuel.

The man who help me get the windows was so nice and took his time to get me everything I needed and walked me through all of it why it was taking so long but I walked out with over $4,000 so I guess it's a good day

Looking for the washer and dryer that other stores advertised, I ran into all kinds of confusion and long extended delivery dates. When I called this Florence store, it was so easy to know what I needed to know, and to make the purchase with an early delivery date. All my questions were answered and I was able to purchase exactly the ones I wanted. I will always start with this Florence store first!

Ordered too many deck rails. Was worried about getting refund. The process took less than 5 minutes. Thank you Home Depot

We've got big purchases here before, love this store, will be back and hope they get my military discount fixed

I ordered the wrong part from Home Depot online. Tge store accepted my return and had the right part in stock.

I always look up the location online of what I'm picking up before I go to keep from having to search the store. Their inventory has been correct so I didn't waste my time.

Generally I like the store, but its the only HD in the area so you have no choice. However, most the the employees are friendly and helpful although there aren't many around or so it seems. The store is clean and organized and mostly has what your looking for. I especially like customer service as they go the extra mile all the time. Access is through a area where the road within the area is shared by other big stores and the road needs repair badly. Depending which direction, you come in from, its much worse on the west end. Fix it please.

Everything about our visit to HD was great! It was very nice to have an associate actually interested in helping us find what we needed. GREAT JOB!

Always clean and well-stocked. Staff is friendly, knowledgeable and extremely helpful

We were approached by several employees asking if we needed help. Once we decided on a purchase the staff was very friendly and knowledgeable.

I had to place order thru store on line and pay almost 400 dollars for item then when I went to pick up and get box home noticed box had already been opened and retaped , attic fan is missing main parts to connect , I called store immediately they said I would have to order another one and pay again and wait for 5 to 10 days to receive ,even the fan blade itself was on backwards and there is no directions are any kind of info booklet inside the box . this is terrible to order something that supposed to be new and arrive in this kind of manner and already paid for .

Very friendly employees and quality merchandise!!!

Having shopped at many Home Depot’s as well as there counterparts, the store in Florence , Al was far more stocked than any store I have seen. The outdoor selection of plants and veggies far outward any other I have been to. We travel an hour from Tennessee just to shop here. The staff was phenomenal!

Home Depot has the associates other companies wish for. They were friendly...courteous...engaged...and available

Kaye Pruitt is a superstar in the kitchen design department.

I bought a Ryobi drill as almost a year ago and had a very rare Ryobi tool failure. They readily exchange it for a new one. Great service and they back up what they sell.

Management here will find you the right price with the consideration of apples to apples and oranges to oranges. (Not sacrificing quality)

Took a chance on a paint color from 2014, they were there to go over and beyond the call of duty to assist me with the exact same color. Yes, I was happy and excited when I left. Thanks again for a job well done.

I used to stop at this Home Depot along with another big box home improvement store when I was in town and/or needed to go to town for supplies. Occasionally the other place had a little better price, usually because of brand difference. I had at least a couple of encounters at the other place with some rude and/or unhelpful employees. I no longer go to the other place unless I simply can't, on a rare occasion, find what I need at this Home Depot. The selection is good, prices competitive, everything tidy, and the employees extremely polite and helpful without hovering.

Make sure you have your receipt whenever you go in to do a return. If you ask them to use your credit card to look up the transaction, the lady at the counter acts like you stole the item you’re trying to return. So I’ll wait until I’m through remodeling And carry all the returns back at once. With all the receipts. I don’t ever wanna have to deal with her more than once again in my life.

I’ve always been happy with this store. The atmosphere, the service and the staff are top notch

We ordered a farm door and remember the employee''s name was Mike from Tennessee he mentioned. Very Super Nice Man!

Ryobi 2 pack of 4ah 18v high output batteries on sale

Kay in kitchens was tremendously knowledgeable and helpful. I purchased a farm sink and a pedestal sink for the powder room. She knew a lot of details and kept me out of trouble. I cannot thank her enough.