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Showing 1-30 of 312 reviews
Aug 3, 2022
My Name Is Not 00
I was issued a gift card for a return I made (I had the receipt). When trying to make a purchase and pay with the gift card, I was refused. After finally getting a manager there, I was told that the name applied to the gift card was 00. The return girl must not know how too properly do a return.
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DIY
Jul 25, 2022
Quaint store.
Nestled in the confines of Franklin is an oasis of home repair and improvement highly recommended. Home Depot of Franklin was a pleasant shopping experience that was recently visited in our trip to Franklin,TN. The sales associates were friendly, polite, and knowledgeable. The store was clean and well stocked. Checkout was simple and fast. Thank you Home Depot for providing such a nice store and valued team members here in Franklin TN.
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Recommended
Jul 24, 2022
Washer / dryer
The customer service was great . Thanks to employees like Kathleen.
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Recommended
Jul 14, 2022
To many rules on gift cards
Not happy when I need a manager’s approval for a .23 purchase, a complete waste of my time.
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Jul 5, 2022
Buying a ceiling fan
Larry was extremely helpful in securing the ceiling fan we wanted and providing us with a way to get it installed!
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Recommended
May 14, 2022
Amazing service
Everyone was so nice and there were some great people there to assist me
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Recommended
May 7, 2022
Bad Experience
My wife and I were remodeling our personal home, our contractor procured materials from Home Depot. Due to changes in certain designs, we had to return some items back to the store as we did not need them. I go back to store with my credit cards which were used for purchase and stack of receipts. They refused to process the refund and provided me with a toll free number to contact.
Later the same day, contractor told my wife about this. She took it upon herself to return to the same store and to return those same items with exact same cards and receipts. She goes to the returns desk, five minutes later - return complete! The only difference - I am a brown man and my wife is a white woman.
My contractor told me not to feel bad about the situations and that he has had similar experiences where store employees procrastinate to help him, or they are rude...
I do not know that all HD stores have disparity in treatment, but I can ascertain that Franklin HD does. This is second such experience in the store for me which is why I write this review.
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1 found this review helpful
Apr 11, 2022
Clean and welcoming!
We buy deck supplies here.
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Recommended
Apr 11, 2022
Cory plumber ; Water heater install
Cory put in our new water heater! He did a great job .He was very friendly and informative! Great service to our home! The water heater works great!
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Recommended
Apr 6, 2022
Great store employees
Every department we have bought something from has been exceptional. Friendly, kind and informative associates. Sean in flooring, Jack in appliances and Michelle in doors are wonderful!!
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Recommended
Mar 24, 2022
Great Choices Available
I Purchased. Carpeting.... No photo or video available
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Recommended
Mar 21, 2022
My Favorite Location
Employees are top notch, and always friendly with willingness to help.
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Recommended
Mar 20, 2022
Nice people!
Anna Lise is typical of this store, but exceptional at same time! Super hospitable!
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Recommended
Mar 15, 2022
Kind and helpful employees
I went to look at rugs. An employee named Marc walked right up and asked if we needed any help; this is so rare these days! Employees tend to avoid making eye contact in hopes that you won’t ask for their assistance in other stores, including other Home Depot locations. Marc pulled 2 rugs from the pile, wrapped them up to keep them clean, and got us a cart to put them in. He was very pleasant and made my experience great.
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Recommended
Mar 14, 2022
Great costumer service
Jon Marc was super helpful and made my checkout process quick and easy
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Recommended
Mar 1, 2022
Franklin Home Depot is the best!
Lots of work going on at my old house. I would be lost without Home Depot and the amazing people working there! The online ordering is a life saver too!
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Recommended
Feb 26, 2022
Excellent customer service
Benjamin J is a very polite and helpful young man. He helped load my truck with paver stones and it saved me time and my back.
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Recommended
Feb 20, 2022
Very knowledgeable employees
Shannon Blythe and Jack in home appliances are both very knowledgeable and helpful. They will answer all of your question with no regret
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Recommended
Feb 12, 2022
JR Tolley was exceptionally helpful!!!
I went in to get supplies for my first diy project and had both of my little girls with me. JR Tolley was so helpful, he helped me get all of the supplies I needed and guided me quickly and efficiently. So helpful and kind!
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Recommended
Feb 1, 2022
Great selection ‼️
Always stocked with Quality items
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Recommended
Jan 29, 2022
Great Customer Service
Went to the Royal Oaks Home Depot today and had the pleasure of working with Mr. Tony George! He was a blessing to us today. He made shopping easier and more efficient! Job well done.
by
Jan 12, 2022
Matthew at Customer Service Desk is EXCELLENT
I have been doing business with home depot since 2001 and Mathew at the Customer Service Desk in Franklin TN is hands-down the best rep I have ever worked with.
- Geoff Roesch, Sun Ridge LLC and Roesch GC & Design
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Recommended
Jan 8, 2022
Stellar Associates
Associates are very helpful and friendly. They know the store’s merchandise and can even assist with finding an answer when a customer is not sure what they need to complete projects!
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Recommended
Nov 6, 2021
Always helpful!
I ordered a backsplash for our kitchen. It was a pleasant experience. Ask for Teresa.
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Recommended
Jul 17, 2021
Customer service is generally very poor. This must be a management problem.
Customer service is generally very poor. This must be a management problem.
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Verified Purchase
2 found this review helpful
Jul 6, 2021
This store is convenient to my home, easily accessible on Royal Oaks Blvd. in Franklin, TN. It sh...
This store is convenient to my home, easily accessible on Royal Oaks Blvd. in Franklin, TN. It shares entries with Publix Grocery, so it is an easy two store shop. I feel safe crossing the parking lot on foot, but do not shop at night, so do not know how the lighting is after dark. This is the store I most often use, but also shop in the Cool Springs location. Stores are clean, check out easy for single purchases, cashier friendly (His name is Cameron-a smiling young man with excellent skills dealing with the public).
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Verified Purchase
Recommended
Jul 5, 2021
We find this store much more helpful and knowledgeable than other stores. Matthew and Mark at Cu...
We find this store much more helpful and knowledgeable than other stores. Matthew and Mark at Customer Service are great. Mark at the checkout is also very helpful, too. And the paint dept folks are great.
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Verified Purchase
Recommended
Apr 9, 2021
I would recommend this store on the basis of an amazing employee of franklin Home Depot her name ...
I would recommend this store on the basis of an amazing employee of franklin Home Depot her name is Claire and she is really great!!! Thanks Claire for your help today. Our flag is waving on our mailbox now thanks to you!
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Verified Purchase
Recommended
Mar 30, 2021
Very interested & well trained staff ... very impressed w this store
Very interested & well trained staff ... very impressed w this store
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Verified Purchase
Recommended
Mar 24, 2021
- Fast and reliable service - Well stocked - Many helpful tools and items - Reasonable prices - G...
- Fast and reliable service
- Well stocked
- Many helpful tools and items
- Reasonable prices
- Good store layout
- Helpful employees
- Good phone service