#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(732)625-2404

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

300 Trotters Way

Freehold, NJ 07728

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 349 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (349)
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Showing 1-30 of 349 reviews
Helpful employees
I shop here often. Craig the cashier is always do helpful and gives service with a smile. I am elderly and he makes me feel comfortable.
by
    • Recommended
    Home Depot 5 stars !!
    Great store well stocked personal friendly and helpful
    by
      • Recommended
      Great Help
      Kevin and Roy helped me tremendously from the initial part of the order through selection. Having knowledgeable employees really makes a difference.
      by
        • Recommended
        Profeccional employee, clean store, large variety product.
        I am keep visiting this store and they always found Profeccional employee, clean store, large variety product.
        by
          • Recommended
          Great help
          Got help within 5 minutes without asking. JIM Gallagher very helpful.
          by
            • Recommended
            Fantastic experience
            I would like to recognize the young man at the self check out. Craig, was patient, kind and personable. It’s rare to find kindness and a smile in todays retail world.
            by
              • Recommended
              Great Experience
              Have to say that Logan, Tyler and Laura made my Home Depot experience smooth and actually enjoyable today. They went above and beyond to locate and bring down the product I was to purchase. Friendly and great customer service. Thanks guys!
              by
                • Recommended
                Buyer Beware
                This seems to be a growing trend. When shopping at Home Depot, take pictures of the pricing on the shelves and displays where you pick up the products you are purchasing. When you go to the cashier (or self-checkout), make sure everything prices out correctly BEFORE you insert your card. For the second time in three weeks, in two different stores, I had things ring up differently from the advertised pricing. The first time, in Hazlet NJ, I did not notice until after I got home 25 minutes later. I called and spoke to "A" manager who told me "just come on back in and we'll correct it. I wasn't going to waste an hour for a few dollars, I'll just avoid that store. This time, at the Freehold NJ store, I noticed it before leaving the store, but after I had rung up the purchase. I spoke to the "gentleman" at the self-service checkout. He told me I had to return the item at the courtesy or returns desk. I went to the courtesy desk where there was one person slowly helping another customer. Eventually, someone else came over and processed the refund. I went back and picked up a second of the item I wanted and went back to the self checkout. The "gentleman" that I spoke to earlier was no where to be found. I told the woman there what happened and she said she could not help. I had to go back to the courtesy desk. So I went back to the courtesy desk and had to explain the whole thing over again to the person that had provided the refund. This person was very helpful and rung the item up for the correct price AFTER they had to go back to the display to verify what the price should be. That was about 25 minutes I'll never get back added to the 15 minutes I spent writing this review in hopes that you will not get burned by Home Depot charging you unfairly.
                by
                  Great service.
                  Purchased a washer and delivery was prompt and great. Employees at this store are very helpful.
                  by
                    • Recommended
                    Amazing Service
                    A worker named Craig was so nice and helped me with everything from finding the product I needed to ringing me out!
                    by
                      • Recommended
                      Sad
                      This stop is pretty bad. I usually just go to the Howell, NJ store.
                      by
                        Freehold-Great Store to Shop
                        I have had to buy lumber in the last few days. I had no idea where to begin. In both trips to the Freehold store, I received the utmost care and help. I was greeted, asked if I needed help. I felt like I had a personal shopper. The cashiers are friendly and helpful, And then I got help loading my van. FANTASTIC
                        by
                          • Recommended
                          Great Customer Service!
                          We purchased two very large pantry cabinets and they were extremely heavy and bulky. One item was at the very top of the store in the rafters. I had a minimum of at least five employees ask us if we needed help and everyone was very happy to try to help us. I feel like I usually have to search for an employee to help in some other stores. Richard, especially, went above and beyond utilizing two different kinds of lifts to get down the item I needed. As well as recruiting another employee to help flag the lift as he was driving and clear out the aisle of larger items so that he had room to work. He never once complained or even looked annoyed or inconvenienced to help us in fact he was happy to help and very welcoming. Checking out the cashier was so friendly and we were laughing with some of the front end staff as we maneuvered the two large items through the store. I was extremely happy with the customer service - everyone seemed genuinely happy to be working there.
                          by
                            • Recommended
                            Got great help from employer
                            Jonathon, who was there at the check out register, got permission to go to the aisle where items I needed were located to help me find what I needed. He was very helpful. THE HOME DEPOT store 300 TROTTERS WAY FREEHOLD,NJ 07728
                            by
                              • Recommended
                              Friendly helpful staff
                              Every time I go into this store I find the staff to be super friendly and helpful. They are always willing to assist me by answering questions or taking me to find what I need. if it’s not in stock they have located things nearby or helped me order stuff for delivery. Kudos to the staff and managers
                              by
                                • Recommended
                                Very poor customer service by the sales associates who were standing around and talking.
                                Someone needs to instruct the sales associates and how to treat customers. They seem to care very little about whether the customer needs help. I Purchased a very heavy mower and needed help with the box to get it to my car as I’m a 70 year old. Three sales associates were busy talking among themselves at the self check out registers, and declined to provide any help to me. They actually said that they have no one who could do that type of assistance at this time. I am amazed that this is a type of service from a store such as a Home Depot.
                                by
                                  Love the staff at this store!
                                  Every time I walk in I'm greeted with a smile and the staff are always helpful...even when they are busy they always acknowledge me and let me know they will assist me as soon as then can.
                                  by
                                    • Recommended
                                    Great help!
                                    Maria was a great help to me and made my shopping experience wonderful.
                                    by
                                      • Recommended
                                      Great Customer Service
                                      Had an issue with something I purchased. The customer service desk resolved the issue immediately and I left feeling happy about the situation and this is why I shop here for my business.
                                      by
                                        • Recommended
                                        Making a Home Depot purchase
                                        I have always been very satisfied with a home depot purchase. I appreciate their return policy and their veterans discount.
                                        by
                                          • Recommended
                                          Wonderful Customer Service
                                          Kevin at the Pro Desk always goes above and beyond to make sure my needs are met. I am a contractor and have been shopping at this Home Depot since it opened. Kevin is always friendly and greets me when I walk in through the Contractor's entrance.
                                          by
                                            • Recommended
                                            Thank you Mike
                                            We recently purchased new washer and dryer our sales associate Mike was great the process was easy and his knowledge and help to get us the best deal was above and beyond!
                                            by
                                              • Recommended
                                              This store is a poor excuse for a shopping experience. Cannot get any assistance, the store is a ...
                                              This store is a poor excuse for a shopping experience. Cannot get any assistance, the store is a mess and they aisles are cluttered, the associates are resentful when you ask for help and they have no clue where anything is.
                                              by
                                              • Verified Purchase
                                              1 found this review helpful
                                              Store was well stocked, very clean and orderly. The store associates were very helpful, going out...
                                              Store was well stocked, very clean and orderly. The store associates were very helpful, going out of their way, to be sure my shopping experience was the best possible. The man at the cash register, knew and answered all my question about opening a new credit card account. If it weren’t for him, I would not have applied for it.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Every time we visit this store, the employees go out of their way to assist you, the selection an...
                                              Every time we visit this store, the employees go out of their way to assist you, the selection and prices are better than any other home improvement store!
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              The store was very good
                                              The store was very good
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Gregory in millwork was absolutely fabulous. Very helpful and knew exactly what we were looking for!
                                              Gregory in millwork was absolutely fabulous. Very helpful and knew exactly what we were looking for!
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Greg in millwork was a pleasure to work with and truly cares about his customers and his job! On ...
                                              Greg in millwork was a pleasure to work with and truly cares about his customers and his job! On the other hand, asked two kids were siding was and NEITHER of them knew what siding was let alone where it was in the store. Might not know the trades or skills to do the work but know the store you work in.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              The associates were pleasant and helpful. In particular, Sheri from the electrical department on ...
                                              The associates were pleasant and helpful. In particular, Sheri from the electrical department on separate occasions provided excellent customer service.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              I live between 2 Home Depot stores and if I am shopping for standard home improvement and constru...
                                              I live between 2 Home Depot stores and if I am shopping for standard home improvement and construction items always go to the Freehold store due to the quality and quantity of professional associates. I never have to hunt for an expert or someone to help load lumber. Everyone is happy to help. I am frequently asked if I need assistance and when I don’t still appreciate the offer. Everyone goes above and beyond and I have many years experience shopping in competitor stores and other Home Depot’s. If you need help or advice, this is your store!!!
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Showing 1-30 of 349 reviews

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