Reviews for Ft Wayne #2009

We drove an hour to visit this store to purchase something specific. The item was in stock and we were in and out of the store in no time.

If you love disappointment and your level of customer service standards are the same as Wal-Mart. Enjoy

Well stock with high quality products. Need something; I do not have to worry about bring home cheap products.

Had a good experience. The sales associate was knowledgable and went out of her way to insure that i had correct replacement part Rather than just providing an aisle number, she walked to the exact location, retrieved the replacement, and ensured that it was correct. Personalized service with a smile in her voice.

Clean and organized. Very helpful and kind employees.

Excellent service especially at the returns desk. I had a trailer full of Aborvitae to return and they provided help to get them off the trailer. The clerk was Brenda L. was excellent and provided service that was excellent from a long line era when it was taught as a company value. Also no mask shaming.

If you are shopping for doors or windows ask for Charles Gray. He is professional, knowledgeable and very helpful.

Enjoyed our visit. Had what we needed and then some.

I went to the store to look for flooring. I wasn't real sure where the flooring I was looking for was located. I approached this employee, who later on I found out was the store manager Staci H. I asked her where a certain type of flooring was located, not only did she tell me but took me to it. Staci is a Gem I swear, not once did she seem put out when I started asking flooring questions, actually was happy to assist.

Store always clean except today, display building blocked the main isle couldn't get to Hardware Dept.

Caution - Just be aware Free Flooring Installation is NOT Always the case. Purchased over the dollar amount but was told I didn’t select a qualifying selection so I had to pay for installation...?

Amie is amazing and help us with a big problem and it work she needs a rasie

Shopping for carpet staff was very helpful

It depends what you want, but our recent experience with inquiring about countertops has been exhausting. It has taken multiple phone calls and three in-person visits to the store to actually speak to someone in the department. I ordered counters and got my first quote a week ago and still have yet to hear back about scheduling for official measurements and a quote. This project is time-sensitive and we’re losing money every day it’s not being rented out! Very frustrating that we can’t even get a call back as I’ve already paid...TBD if I visit this store in the future.

Great store! Friendly and helpful employees

GREAT ! customers service ! & cashiers are very nice, polite and patient.

Greeted at front door . Got help from an employee and person at cash register said thank you have a nice day!!!

Derek in appliances was extremely helpful, kind and patient with us as we are senior citizens

Exceptional customer service. Staff were wearing masks, social distancing and approached me as I had questions on products. The store was clean, had a sanitation station with masks and hand sanitizer. I appreciate the layout of the products as it made it very easy for me to find the products I needed and be finished quickly and safely.

My recent visit to HD was a piece of cake. I walked in, found the plumbing section quickly and also found my product with speed. Efficiency seems to be the hallmark. I have found parts and products here that were not available at the giant competitor's store. Keep up the great work

In this day and age, customer service cannot be underestimated. The workers are very willing to help, cheerful, and attentive to our needs. We didn't know what style of replacement light bulb we needed and the service man in that department was very helpful!

Ryan was very helpful in loading the door I purchased. The staff at this store is always happy and helpful.

I don't know why anyone would shop anywhere else. I would love to live at this store!

My only complaint about this store is don't place an order to be picked up on a future cause you'll run into delays and excuses!!!

Large selection. Manager had expert knowledge that helped us with our project

the store was clean and neat. Laid out great.

Five star for the gentleman named Jeff. He is awesome for helping customers

Awesome store! I always prefer home depot stores and this is one of the cleanest with the friendliest employees!!!

I traditionally do not purchased anything from "big box retailers" like Home Depot. I only use these types of retailers for product and pricing information and then make the actual purchase at a small local retailer. Such was not the case today. I came in seeking information on a new lawnmower. I was approached by two employees who both answered my many questions. I was so impressed with the amount of attention I received that I actually purchased the product at Home Depot.

The store employees are the kindest and cheerful and that brings me back to this store all the time. Always ready to help you out with any questions.