#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(260)497-4000

Rental Center

(260)497-4010

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

6235 Lima Rd

Fort Wayne, IN 46818

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 562 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (562)
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Showing 1-30 of 562 reviews
We drove an hour to visit this store to purchase something specific. The item was in stock and w...
We drove an hour to visit this store to purchase something specific. The item was in stock and we were in and out of the store in no time.
by
  • Verified Purchase
  • Recommended
If you love disappointment and your level of customer service standards are the same as Wal-Mar...
If you love disappointment and your level of customer service standards are the same as Wal-Mart. Enjoy
by
    Well stock with high quality products. Need something; I do not have to worry about bring home ch...
    Well stock with high quality products. Need something; I do not have to worry about bring home cheap products.
    by
    • Verified Purchase
    • Recommended
    Had a good experience. The sales associate was knowledgable and went out of her way to insure tha...
    Had a good experience. The sales associate was knowledgable and went out of her way to insure that i had correct replacement part Rather than just providing an aisle number, she walked to the exact location, retrieved the replacement, and ensured that it was correct. Personalized service with a smile in her voice.
    by
    • Verified Purchase
    • Recommended
    Clean and organized. Very helpful and kind employees.
    Clean and organized. Very helpful and kind employees.
    by
    • Verified Purchase
    • Recommended
    Excellent service especially at the returns desk. I had a trailer full of Aborvitae to return and...
    Excellent service especially at the returns desk. I had a trailer full of Aborvitae to return and they provided help to get them off the trailer. The clerk was Brenda L. was excellent and provided service that was excellent from a long line era when it was taught as a company value. Also no mask shaming.
    by
    • Verified Purchase
    • Recommended
    If you are shopping for doors or windows ask for Charles Gray. He is professional, knowledgeable ...
    If you are shopping for doors or windows ask for Charles Gray. He is professional, knowledgeable and very helpful.
    by
    • Verified Purchase
    • Recommended
    Enjoyed our visit. Had what we needed and then some.
    Enjoyed our visit. Had what we needed and then some.
    by
    • Verified Purchase
    • Recommended
    I went to the store to look for flooring. I wasn't real sure where the flooring I was looking for...
    I went to the store to look for flooring. I wasn't real sure where the flooring I was looking for was located. I approached this employee, who later on I found out was the store manager Staci H. I asked her where a certain type of flooring was located, not only did she tell me but took me to it. Staci is a Gem I swear, not once did she seem put out when I started asking flooring questions, actually was happy to assist.
    by
    • Verified Purchase
    • Recommended
    Store always clean except today, display building blocked the main isle couldn't get to Hardware ...
    Store always clean except today, display building blocked the main isle couldn't get to Hardware Dept.
    by
    • Verified Purchase
    • Recommended
    Caution - Just be aware Free Flooring Installation is NOT Always the case. Purchased over the dol...
    Caution - Just be aware Free Flooring Installation is NOT Always the case. Purchased over the dollar amount but was told I didn’t select a qualifying selection so I had to pay for installation...?
    by
    • Verified Purchase
    • Recommended
    Amie is amazing and help us with a big problem and it work she needs a rasie
    Amie is amazing and help us with a big problem and it work she needs a rasie
    by
    • Verified Purchase
    • Recommended
    Shopping for carpet staff was very helpful
    Shopping for carpet staff was very helpful
    by
    • Verified Purchase
    • Recommended
    It depends what you want, but our recent experience with inquiring about countertops has been exh...
    It depends what you want, but our recent experience with inquiring about countertops has been exhausting. It has taken multiple phone calls and three in-person visits to the store to actually speak to someone in the department. I ordered counters and got my first quote a week ago and still have yet to hear back about scheduling for official measurements and a quote. This project is time-sensitive and we’re losing money every day it’s not being rented out! Very frustrating that we can’t even get a call back as I’ve already paid...TBD if I visit this store in the future.
    by
    • Verified Purchase
    • Recommended
    Great store! Friendly and helpful employees
    Great store! Friendly and helpful employees
    by
    • Verified Purchase
    • Recommended
    GREAT ! customers service ! & cashiers are very nice, polite and patient.
    GREAT ! customers service ! & cashiers are very nice, polite and patient.
    by
    • Verified Purchase
    • Recommended
    Greeted at front door . Got help from an employee and person at cash register said thank you have...
    Greeted at front door . Got help from an employee and person at cash register said thank you have a nice day!!!
    by
    • Verified Purchase
    • Recommended
    Derek in appliances was extremely helpful, kind and patient with us as we are senior citizens
    Derek in appliances was extremely helpful, kind and patient with us as we are senior citizens
    by
    • Verified Purchase
    • Recommended
    Exceptional customer service. Staff were wearing masks, social distancing and approached me as I...
    Exceptional customer service. Staff were wearing masks, social distancing and approached me as I had questions on products. The store was clean, had a sanitation station with masks and hand sanitizer. I appreciate the layout of the products as it made it very easy for me to find the products I needed and be finished quickly and safely.
    by
    • Verified Purchase
    • Recommended
    My recent visit to HD was a piece of cake. I walked in, found the plumbing section quickly and a...
    My recent visit to HD was a piece of cake. I walked in, found the plumbing section quickly and also found my product with speed. Efficiency seems to be the hallmark. I have found parts and products here that were not available at the giant competitor's store. Keep up the great work
    by
    • Verified Purchase
    • Recommended
    In this day and age, customer service cannot be underestimated. The workers are very willing to h...
    In this day and age, customer service cannot be underestimated. The workers are very willing to help, cheerful, and attentive to our needs. We didn't know what style of replacement light bulb we needed and the service man in that department was very helpful!
    by
    • Verified Purchase
    • Recommended
    Ryan was very helpful in loading the door I purchased. The staff at this store is always happy an...
    Ryan was very helpful in loading the door I purchased. The staff at this store is always happy and helpful.
    by
    • Verified Purchase
    • Recommended
    I don't know why anyone would shop anywhere else. I would love to live at this store!
    I don't know why anyone would shop anywhere else. I would love to live at this store!
    by
    • Verified Purchase
    • Recommended
    My only complaint about this store is don't place an order to be picked up on a future cause you'...
    My only complaint about this store is don't place an order to be picked up on a future cause you'll run into delays and excuses!!!
    by
    • Verified Purchase
    • Recommended
    Large selection. Manager had expert knowledge that helped us with our project
    Large selection. Manager had expert knowledge that helped us with our project
    by
    • Verified Purchase
    • Recommended
    the store was clean and neat. Laid out great.
    the store was clean and neat. Laid out great.
    by
    • Verified Purchase
    • Recommended
    Five star for the gentleman named Jeff. He is awesome for helping customers
    Five star for the gentleman named Jeff. He is awesome for helping customers
    by
    • Verified Purchase
    • Recommended
    Awesome store! I always prefer home depot stores and this is one of the cleanest with the friendl...
    Awesome store! I always prefer home depot stores and this is one of the cleanest with the friendliest employees!!!
    by
    • Verified Purchase
    • Recommended
    I traditionally do not purchased anything from "big box retailers" like Home Depot. I only use th...
    I traditionally do not purchased anything from "big box retailers" like Home Depot. I only use these types of retailers for product and pricing information and then make the actual purchase at a small local retailer. Such was not the case today. I came in seeking information on a new lawnmower. I was approached by two employees who both answered my many questions. I was so impressed with the amount of attention I received that I actually purchased the product at Home Depot.
    by
    • Verified Purchase
    • Recommended
    The store employees are the kindest and cheerful and that brings me back to this store all the ti...
    The store employees are the kindest and cheerful and that brings me back to this store all the time. Always ready to help you out with any questions.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 562 reviews

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    Pro Service Desk

    (260)920-7903

    Mon-Tue: 6:00am - 9:00pm

    Wed: 6:00am - 6:00pm

    Thu: 9:00am - 8:00pm

    Fri: 6:00am - 9:00pm

    Sat: 6:00am - 9:00pm

    Sun: 8:00am - 8:00pm