#1 Home Improvement Retailer

Gates #1278

4.8

out of 5

96% of customers recommend this store
Rating Breakdown
5
(368)
4
(41)
3
(13)
2
(5)
1
(11)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8
The Home Depot
Contact Us
Main: (585)247-0220
Pro Desk: (585)429-1003
Tool & Truck Rental: (585)429-1006
Store Hours
  • Mon-Sat: 6:00am - 9:00pm
  • Sun: 8:00am - 8:00pm
Location
2361 Buffalo Road
Rochester, NY 14624

Curbside Pickup

Order online and we'll bring
your items out to your car


Learn More

See What's Happening in Your Store

Special Buy of the Day

  • Buy Online Pick Up in Store
  • Buy Online Deliver from Store
  • Order Pick Up Lockers
  • Kitchen Showroom
  • Expanded Appliance Showroom
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Key Cutting

Nearby Stores

4.96 mi
  • 1250 West Ridge Road
  • Greece, NY 14615
6.14 mi
  • 770 Jefferson Road
  • Rochester, NY 14623
7.32 mi
  • 1111 E Ridge Rd
  • Rochester, NY 14621

Recycling at Home Depot

Did you know?

This store helps divert waste from landfills by accepting CFLs, lead acid batteries, rechargeable batteries, and plastic plant pots for recycling
This store recycles all shrink wrap, contributing to the 780 million pounds that The Home Depot sold to Trex last year. This is used to manufacture composite decking, bringing us one step closer to a circular economy.
LED lights in your local store helped save on energy consumption by 98 million kilowatt hours last year. Many stores also participate in renewable energy initiatives like solar and wind.
The Home Depot's core values are based on doing the right thing for our customers and associates, and this commitment extends beyond our stores to our communities and the environment. We are your partners in environmental sustainability. Learn More.

Store Details



Welcome to the Gates Home Depot in Rochester, NY. We're here to help you with all of your home improvement needs.

No matter how complex your project may be, we're here to help you finish it. From Hampton Bay patio sets to indoor and outdoor lighting our associates will get you in and out. You can buy online with free pickup in store in 2 hours, using our product locator app.

At Home Depot, community involvement is important to us. We support Gates Chili High School, the Gates Police K9 unit and our local VFW. We also offer hands-on learning and expert advice at our DIY workshops, with topics tailored to everyone in your family, including fun monthly workshops for kids.

You can find us southeast of the intersection of I-490 and Buffalo Road, close to the Big Lots. Stop by soon.

Your Gates Home Depot Team


What are the top Spring Savings available at the Home Depot Gates store?
Bring on spring with savings on seasonal essentials at The Home Depot. Kick-off the start of the season with new patio furniture for your deck or outdoor space. Give your lawn a fresh cut with a mower from our wide selection of lawn mowers and keep it lush and green with the help of fertilizers and outdoor plants. Outdoor entertaining is proving to be more popular than ever, and our deals on grills will help amp up your grilling game while hosting family and friends. Select one of our many exotic indoor plants to bring the spirit of spring into your home. Save big on supplies like pressure washers, brooms, bleach, vacuum cleaners and more for all your spring cleaning needs.

What Bathtub options are available to bath remodelers shopping at the Gates store?
Transform your bathroom into a relaxing home spa with an elegant new bathtub. Bathtubs are one of the main focal points of a bathroom and can completely change the room's style and functionality. Browse our large selection of bathtub options to find your perfect remodel or replacement needs. We carry a variety of styles, including freestanding, walk-in and drop-in bathtubs. Give your bathroom a fresh new look with the simple addition of a new bathtub and enjoy the ultimate comfort of a tranquil spa experience at home

What products and services does the Home Depot offer to kitchen remodelers shopping at the Gates store?
Choose from our wide range of cabinets, faucets, sinks and other kitchen accessories to create an inspiring kitchen space customized to your needs. We offer a variety of stylish kitchen cabinets, or you can design your own for ultimate personalization. Whether you’re going for bold designs with a pop of color or prefer a clean minimalist look with light kitchen cabinets, we have something for every remodeler. If you are considering a remodeling project on a budget, consider cabinet refacing to change the look of your kitchen without the expense of a complete makeover. For more information on our kitchen cabinet refacing by trusted installers, visit your Gates Home Depot store today.

What additional precautions is The Home Depot taking in light of COVID-19?
The adjusted hours give stores the ability to staff appropriately and provide additional time to restock shelves and perform cleaning. As part of our normal practice, our stores and other facilities are cleaned and sanitized daily. Following guidance from the Centers for Disease Control and Prevention (CDC), we've increased the frequency of cleaning and general hygiene maintenance in stores and other locations. We've also stepped up our efforts to disinfect high-traffic and high-touch areas like self-checkout, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.

Does The Home Depot Gates offer curbside pickup?
We deliver curbside – order online for convenient store pickup daily until 6 p.m. Here's how:
  1. Buy Online and choose the "Store Pickup" option on the product page or in your cart.
  2. Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
  3. Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your "Order Ready" communication. Remember to bring your identification.


CUSTOMER STORE REVIEWS

4.8

out of 5

438 reviews
5
(368)
4
(41)
3
(13)
2
(5)
1
(11)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.7
4.8
4.8
96% Of Customers
Recommend This Store 416 of 433 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Ken Rund, Appliance Specialist, provided us with excellent & professional customer service and me...

5.0

out of 5

Ken Rund, Appliance Specialist, provided us with excellent & professional customer service and met all our needs.

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Worst experience I have every had. Purchased a washer and dryer and truck drivers arrived with an...

1.0

out of 5

Worst experience I have every had. Purchased a washer and dryer and truck drivers arrived with an attitude. They were rude and would not hook up my dryer to the existing vent. Got very nasty with me and my wife. This will be my last appliance purchase with Home Depot. I have never been treated so rude. They told me it was my problem to hook up the appliances not theirs. Call Home Depot and have them come out they told me? They took the appliances back and slammed the truck door as they left. I went back to the store and got my money back. What a horrible experience. Lazy low life bunch of losers is all I can say. What king of drivers do you hire????

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Great customer service and friendly staff.

5.0

out of 5

Great customer service and friendly staff.

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Excellent customer service most times.

5.0

out of 5

Excellent customer service most times.

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MY COMPANY, WE SHOP AT HOME DEPOT ALMOST EVERY DAY AND THEY ALWAY HAVE WHAT WE NEED, THE EMPLOYEE...

5.0

out of 5

MY COMPANY, WE SHOP AT HOME DEPOT ALMOST EVERY DAY AND THEY ALWAY HAVE WHAT WE NEED, THE EMPLOYEES ARE ALWAY HELPFUL.

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Great store, employees very friendly and knowledgeable. Jerome in plumbing is great, he is the mo...

5.0

out of 5

Great store, employees very friendly and knowledgeable. Jerome in plumbing is great, he is the most knowledgeable person I ever had help me. Whenever I need plumbing help I always seek him out.

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I went in to get a dryer and Ron Butera was so very helpful and helped me pick the right one for ...

5.0

out of 5

I went in to get a dryer and Ron Butera was so very helpful and helped me pick the right one for what I needed

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Employees are so friendly and always willing to assist

5.0

out of 5

Employees are so friendly and always willing to assist

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