#1 Home Improvement Retailer

Gates #1278

Store Details

Contact Us
Pro Service Desk(585)429-1003
Tool & Truck Rental(585)429-1006
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2361 Buffalo Road
Rochester, NY 14624
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We're making shopping easier & safer during this difficult time.

StoreHeroCurbside ImageCurbside PickupOrder online and we'll bring your items out to your carLearn more

Nearby Stores

Store Features

  • Expanded Appliance Showroom
  • Buy Online Deliver from Store
  • Buy Online Pick Up in Store
  • Key Cutting
  • Kitchen Showroom
  • Large Equipment Rental
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Free WiFi

Recycling at Home Depot

Did you know?
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This store helps divert waste from landfills by accepting CFLs, lead acid batteries, rechargeable batteries, and plastic plant pots for recycling
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This store recycles all shrink wrap, contributing to the 780 million pounds that The Home Depot sold to Trex last year. This is used to manufacture composite decking, bringing us one step closer to a circular economy.
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LED lights in your local store helped save on energy consumption by 98 million kilowatt hours last year. Many stores also participate in renewable energy initiatives like solar and wind.
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The Home Depot's core values are based on doing the right thing for our customers and associates, and this commitment extends beyond our stores to our communities and the environment. We are your partners in environmental sustainability. Learn More.

Store Details

Welcome to the Gates Home Depot. We invite you to stop by and meet our helpful team today.

We pride ourselves on our ability to help you finish your project, everyday. From custom kitchen cabinets to indoor and outdoor lighting our associates will take care of you. Be sure to download our Home Depot product locator app in the app store to find items in the exact aisle and bay and make your trip that much easier.

At Home Depot, community involvement is important to us. We support Gates Chili High School, the Gates Police K9 unit and our local VFW. In-store, we cover a wide variety of topics in our DIY workshops, where the focus is hands-on learning and providing you with expert advice to complete all types of projects.

You can find us southeast of the intersection of I-490 and Buffalo Road, close to the Big Lots. We look forward to seeing you in our aisles.

Your Gates Home Depot Store Team
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When does the Home Depot Memorial Day event start at the Gates store?
Doing season is here, and what better way to celebrate than with great Memorial Day Deals at The Home Depot. For our 2022 Memorial Day Sale, visit our Gates store between May 19 and May 30 to get more out of your summer. Whether you are building your back deck with new outdoor power equipment or freshening up your lawn garden, the Home Depot Memorial Day Sale has got you covered on all your summer projects. Complete your outdoor living space with new patio furniture and a new grill for the perfect cookout. The Home Depot has Memorial Day deals on everything you need for a perfect Summer.
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How do I check my Home Depot gift card balance?
The Home Depot gift cards are a popular choice during the Holiday season, with givers and doers that can be purchased in-store at our brick-and-mortar stores or online at homedepot.com. If you are a recipient, you can check your gift card balance online or visit your local Home Depot store and ask a cashier to check the balance for you. Our gift cards can be redeemed in-store or used to make purchases online with no additional fees.
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What additional precautions is The Home Depot taking in light of COVID-19?
As part of our normal practice, our stores and other facilities are cleaned and sanitized daily. Following guidance from the Centers for Disease Control and Prevention (CDC), we've increased the frequency of cleaning and general hygiene maintenance in stores and other locations. We've also stepped up our efforts to disinfect high-traffic and high-touch areas like self-checkout, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
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Does The Home Depot Gates offer curbside pickup?
We deliver curbside and you can order online for convenient store pickup daily until 6 p.m. Here's how:
  1. Buy Online and choose the "Store Pickup" option on the product page or in your cart.
  2. Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
  3. Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your "Order Ready" communication. Remember to bring your identification.

Customer Store Reviews

  • 4.8
    out of 445 reviews
  • 96%recommend this product
96%
Of Customers
Recommend This Store
423 of 440 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (445)
Star Rating
Home Improvement Profile
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Showing 1-30 of 445 reviews
Great store ! Wonderful employees who were very , very Helpful!
Great store ! Wonderful employees who were very , very Helpful!
by
  • Verified Purchase
  • Pro
  • Recommended
we purchased new countertops Andrea did a wonderful professional job guiding us through the proce...
we purchased new countertops Andrea did a wonderful professional job guiding us through the process and made us feel very comfortable from start to finish
by
  • Verified Purchase
  • Recommended
very fast checkout
very fast checkout today. Found just what I needed. Nice job
by
  • Verified Purchase
  • DIY
  • Recommended
Always a great store experience
At times it can be challenging to find an available associate. When I don't need one, they are everywhere. When I do, not always easy to find. Every single associate I have ever spoken to has been very knowledgeable and I always appreciate this!
by
  • DIY
  • Recommended
This store is excellent in terms of service, and amount of product available. The staff is more k...
This store is excellent in terms of service, and amount of product available. The staff is more knowledgeable than at other stores and are more willing to help.
by
  • Verified Purchase
  • Recommended
This is store is always clean, staff is always helpful, and lines move fast at checkout.
This is store is always clean, staff is always helpful, and lines move fast at checkout.
by
  • Verified Purchase
  • Recommended
I am so very satisfied with my local Home Depot store in Gates. The quality service I received i...
I am so very satisfied with my local Home Depot store in Gates. The quality service I received in the appliances dept. (kitchen stoves) was awesome!! The gentleman assisting me was very thorough and he really knew his stuff. I felt very confident with his explanation of items, and placed my order for a new stove.
by
  • Verified Purchase
  • Recommended
Did not receive correct information regarding veteran's approval.
Did not receive correct information regarding veteran's approval.
by
  • Verified Purchase
1 found this review helpful
This is one of the best stores that I’ve been to . The service is excellent. Whether shopping in ...
This is one of the best stores that I’ve been to . The service is excellent. Whether shopping in the store or getting curb side assistance. Great customer service as well
by
  • Verified Purchase
  • Recommended
The store was neet and clean and the associates were very friendly, I would definitely recommend ...
The store was neet and clean and the associates were very friendly, I would definitely recommend this location to my friends. Thank you
by
  • Verified Purchase
  • Recommended
Showing 1-10 of 445 reviews