#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(989)731-7264

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1381 W Main St

Gaylord, MI 49735

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.8 out of 536 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (536)
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Showing 1-30 of 536 reviews
Extremely happy with the speed at which the orders I place online are pulled and ready for pick u...
Extremely happy with the speed at which the orders I place online are pulled and ready for pick up! Great job to the order pickers!
by
  • Verified Purchase
  • Recommended
Well-run store
This store is particularly well-run. Aisles are clear, it is clean, well-lit and well stocked.
by
  • DIY
  • Verified Purchase
  • Recommended
Very helpful employees
Thank you Bob for helping find the products needed for a special company project! You are always very helpful and we really appreciate you!
by
  • Verified Purchase
  • Recommended
Helpful
I never have trouble finding someone to help me when i come to this store...some sale items sell out fast so call ahead to be sure they have the stock you need.
by
    • Recommended
    Helpful Home Depot store experience
    My experience at our local Home Depot store was a very pleasant one. I came to the store for 2 smoke defectors and Led light bulbs. While looking a nice salesman came up and ask if we needed help with anything. I told him what we were looking for, he went on to show is a better value. We did not have to go looking for a salesman, he came to us. Very much appreciated his help, as I knew little about Led light bulbs. Unusual in this day and time to have a salesman approach us instead of us running around looking for help. Thank you Home Depot
    by
    • Verified Purchase
    • Recommended
    EXCELLENT customer service
    Angela, Steve and Don...you guys rock.....THANKS for helping us out.....
    by
    • Verified Purchase
    • Recommended
    I had a fantastic store experience. I was able to get in quick and buy what i needed very fast and leave.
    The store was clean, well stocked and organized to assist in finding the things people would be looking for.
    by
    • Pro
    • Verified Purchase
    • Recommended
    Greatest store in northern Michigan
    Great staff great products great prices. No reason to shop anywhere else
    by
      • Recommended
      Not what I expected
      When and my wife ask a store employee for help...it seemed that we where bothering him is all
      by
      • Verified Purchase
      • Recommended
      Simply the Best
      I needed help with a project and the service desk was incredible. Options and best practices and knowledge of code and material performance made it a success. Thank you Gaylord Home Depot!
      by
      • DIY
      • Verified Purchase
      • Recommended
      fun store love shopping!
      store location great* helpful people* love the cleaness of the store, we live farther north also & shopped there, too store always very clean.helpful people there also*.
      by
      • Verified Purchase
      • Recommended
      Poor staffing
      Good luck if you need any assistance at this location
      by
      • DIY
      • Verified Purchase
      1 found this review helpful
      prompt & courteous
      Employee was courteous and refunded items we were returning.
      by
      • DIY
      • Verified Purchase
      • Recommended
      A happy one, indeed.
      Merchandise was well placed for viewing. We made several purchases and on each occasion we received all the help we needed. We were in and out of the store before we knew it.
      by
      • Pro
      • Verified Purchase
      • Recommended
      very satisfied customer
      The staff have been very helpful and friendly, Sale prices are good and I have been satisfied with my purchases. I tend to frequent the paint section in cold weather months received good tips from staff. and the garden center in the warm months of the year, plants purchased have survived well past the guarantee . The only some what negative comment is selections in the home decor are limited .
      by
      • DIY
      • Verified Purchase
      • Recommended
      Overall Good Store. Cashier Customer Service Lacking
      This is the closest store for me, and I'm in there at least three ties a month. I have had several great experiences with floor sales associates in all departments. However, the one spot in this store that consistently seems to be lacking is cashier customer service. There have been several times I have needed help with checking out items, being too large to fit on scanner or need security wraps removed and more times than not the cashiers have acted like I am a huge inconvenience to their conversation.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Garden Center
      Mostly shop the garden center but we always have a good experience with friendly staff.
      by
      • DIY
      • Verified Purchase
      Good store experience.
      And yes I will return to this store. Only 1 in city
      by
      • Verified Purchase
      • Recommended
      Good Store........GREAT EMPLOYEES
      I had a list of about 14 items....used several assistants....all smiled and were willing to help until I got what I needed
      by
      • DIY
      • Verified Purchase
      • Recommended
      Outstand Service
      I purchased a log splitter on line to be delivered to the Gaylord store. It arrived in a crate not ready to tow like the picture on line. Bob MacDonald took the time to assemble it for me at no extra charge so I could tow it to the cabin. He dropped what he was doing and spend 2 hours bolting the thing together. This is one of the best service experiences I have had anywhere.
      by
      • Verified Purchase
      • Recommended
      Would like to have the opportunity to get a product that is not in the store. A long handle 10 tine steel pitchfork.
      Home Depot was my "Home away from home" for years as a handyman and construction project manager.
      by
      • DIY
      • Verified Purchase
      • Recommended
      wonderful experience
      I found the store was well displayed and organized...the clerks were very helpful !
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great store with knowledgeable staff.
      We love this store for the helpful staff and the selection. The layout and selection is better than that of other stores that are the same distance to our house. We always choose Gaylord.
      by
      • DIY
      • Verified Purchase
      Always satisfied!
      The products are easy to find and the employees go above and beyond to help you out!
      by
      • DIY
      • Verified Purchase
      Good Overall Experience
      Store & employees were cordial & helpful - set a good example for business!
      by
      • Pro
      • Verified Purchase
      • Recommended
      associate readily available
      multiple choices in carpet/pad area. Associate knew the products well and explained the characteristics of several samples, time it takes to ordr, have measured, then installed. Cost was well explained.
      by
      • Verified Purchase
      • Recommended
      GREAT STORE
      EVERYONE IS ALWAYS HELPFUL AND ALWAYS HAVE WHAT I NEED,
      by
      • DIY
      • Verified Purchase
      • Recommended
      It was fast and pleasent
      I needed help in two areas of the store and in both areas the employees were both eager to assist.
      by
      • Pro
      • Verified Purchase
      • Recommended
      easy to find products
      it was easy to find what I was looking for in and out fast and on my way
      by
      • Pro
      • Verified Purchase
      • Recommended
      Great Store experience!
      The store was nice and neat, and had everything that I needed.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Showing 1-30 of 536 reviews

      Nearby Stores

      Find Another Store

      1700 Anderson Rd

      Petoskey, MI 49770

      26.26 mi

      Pro Service Desk

      (231)439-3974

      Mon-Wed: 6:00am - 9:00pm

      Thu: 9:00am - 8:00pm

      Fri: 6:00am - 9:00pm

      Sat: 6:00am - 9:00pm

      Sun: 8:00am - 8:00pm