#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(510)259-3404

Rental Center

(510)259-3410

Store Hours

Mon-Tue:
6:00am - 10:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

21787 Hesperian Blvd

Hayward, CA 94541

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Customer Store Reviews

  • 4.3 out of 329 reviews
86%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (329)
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Showing 1-30 of 329 reviews
its a great store to shop
easy to access more room for parking and clean also all the associates are friendly and very helpful so there's no way to go another store
by
  • Pro
  • Recommended
Products not in stock, products on shelves disorganized and messy
Light fixtures are displayed on wall, but are not available on the shelves. Products were disorganized and messy, difficult to find. Could not find an associate to help me locate a product. Had to walk almost every aisle to find what I wanted.
by
    Excellent customer service
    I was shopping for Rubbermaid totes. One of the tote sizes I was interested in ( smaller than the the other 8 totes I bought) was not available. The associate checked the back of the store and the front for me. When the smaller totes weren't found, I was offered the lower sale price on all totes. A huge savings. Then the associate kindly took me to a register to finalize my transaction, so I wouldn't have to wait. Thank you Laura. Your service was Excellent
    by
    • Pro
    • Recommended
    Great store experience
    I always shop at Home Depot because I can always find the products I need.
    by
    • DIY
    • Recommended
    Good experience, but miss real cashiers
    While the store help was great, all the items I was looking for was in stock, only self-checkout lanes were available (unless you were a contractor). I hate self-checkout, and so did the guy behind me in line - so much hassle.
    by
      • Recommended
      Clean Store
      Clean store easy to find stuff , i appreciated the staff assistance
      by
      • DIY
      • Recommended
      Maria is wonderful!
      Maria is friendly, fast, and efficient. I try to get in her line if possible.
      by
      • Pro
      • Recommended
      Great Store
      I have been in the store 6 times in the last 2 weeks and have been consistently satisfied
      by
      • Pro
      Enjoyed shopping here!
      Easy to find section we were looking for, had a wide variety of different styles and brands in the tools and hardware section.
      by
        • Recommended
        Fast and friendly
        Clean store, and helpful associates, get it done fast
        by
          • Recommended
          My experience in this store is always great, as is with all of the local HD stores.
          I am always able to find what I am looking for in the store without much help, and able to get out with ease.
          by
          • DIY
          • Recommended
          Great store
          I like shopping at Hayward Home Depot, you can find a lot of things you can use at home.
          by
            • Recommended
            good job well done for oscar tejeda, garden dept
            need a lot of helpful employee. there's not a lot of employee at home depot like him. ususally they try to hide
            by
            • Pro
            Nice people working at this store. They always help me, and do their best to get answers if they do not know themselves.
            Good and clean store. Nice associates and cashiers. It is sometimes hard to find someone available, but usually I can grab someone. I do have an issue with certain items not being in stock, but I think that criticism would be better directed at Corporate and not this store only. Overall good place.
            by
            • Recommended
            Washer/Dryer shopping
            I was very surprised with the sales associate, Satendra Shankar. We had been out all day, and He made the sales and checkout quickly. Very friendly and above all, knew the products. After 5 stores who all were appliance giants, this was great.
            by
            • DIY
            • Recommended
            Super Friendly Help
            Really appreciated the extra help received by two store associates who went out of their way to help me find a specific product
            by
            • Pro
            • Recommended
            Excelent Cashiers
            The store is very convenient and the opening hours are good. Staff is very helpful in the all the departments I needed help such doors, lumber, tile, kitchen and bathrobe supplies and above all the cashiers were friendly and attentive both when buying and returning. Great staff
            by
            • Pro
            • Recommended
            Employees
            An employee took the time out to REALLY help me even though she was busy. She went above and beyond to take on doing my project for me, because it became clear to her that I was not understanding how to do it myself.
            by
              • Recommended
              great atmosphere and knowlegable help!
              the associate was able to help me find what i was looking for by directing me to the power tools i was inquiring about. also since i wanted to price check he also led me to a kiosk that i was able to use faster than using my smart phone. he also recommended i don't buy new lithium batteries for my husbands drill because they would not work; per my husband doing further research he was right! :) so i decided t purchase a new set of drills on my home depot card. overall great atmosphere and great help/service.
              by
              • Recommended
              The extra mile
              The flooring associate went out of his way to take me to customer service where he set up an in-stock email notification for tile that was "out of stock online".
              by
              • DIY
              • Recommended
              great experience
              The store associate that helped me was great, helpful, and kind, Cheri CDP98Y
              by
                helpful associates
                Tracey was super helpful in finding my products. Thanks.
                by
                  • Recommended
                  Helpful Staff @ this particular location
                  this particular location has very helpful staff. I regularly get asked if I need assistance before I can look for or locate an associate on my own. Everyone is very friendly and helpful.
                  by
                    • Recommended
                    About what I've come to expect
                    Product in aisle centers were too much: it made navigating through the store more difficult than usual. People in the parking lot "hawking" their food item was not appreciated. Grounds surrounding the store and riparian way adjacent to the store were littered with trash and obvious signs of dumping.
                    by
                    • DIY
                    1 found this review helpful
                    Great Store Experience
                    I was extremely pleased with the assistance I received from Aaron. He was so very helpful and offered suggestions when an item that I wanted was not available in the size I needed. Aaron's assistance provided me with options that I did not realize was available to me through Home Depot. I left the store very satisfied due to the professional and courteous assistance received from Aaron. Thanks Home Depot for hiring such a capable and qualified associate.
                    by
                    • Pro
                    • Recommended
                    Amazing
                    Angelica was EXCELLENT. Because of her I am back and the customer service is amazing.
                    by
                    • Pro
                    • Recommended
                    Cool
                    Awesome store. Cool experience. Great assistance. Nice store
                    by
                      • Recommended
                      Store Associates
                      There are few associates willing to give you the marketed "world class" customer service; of these associates are: Connie (Plumbing), Juan (Deliveries), Danny (Lumber), Laura (Millworks), Jeff (Hardware), Kyle (Flooring), Kenia (Flooring), Tom (Electrical), Esteban (Paint), Aaron (Lot), and a few more that escape me. The rest of the store needs to get their customer service together. As far as cashiers go, they are friendly and quick, not much more you can ask for. The cleanliness in this store has always been an issue, so people who shop in this store are even used to it. The cleanliness isn't as much of a problem as the in stock issue. The on hands are off at pretty much every home depot, so you need to make sure they have at least a case in stock. But here the supervisors aren't changing the on hands like they're supposed to, they even have too much of things they don't need clogging up their overheads. This store needs serious inventory management. Not how I would run my business.
                      by
                      • Pro
                      • Recommended
                      Great store experience!
                      I was very happy with the help I received while at the Home Depot store!
                      by
                      • Pro
                      • Recommended
                      Great store for home projects.
                      The store was very clean. I was replacing the light in the garage and the associate help me find the light I was looking for. Made the shopping easy.
                      by
                      • DIY
                      • Recommended
                      Showing 1-30 of 329 reviews

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