Reviews for Howard Lane #6553

Folks often will help you find things even if they're busy and you're not necessarily asking. Julie from customer service went out of her way to do checkout as she saw me pass (I was carrying some awkwardly long shelving, so this helped a lot).

A friendly store that's easy to shop I would erecommend this store

Overall, the store is clean and the employees are very courteous and helpful. Often, employees will help me without being asked if they sense I'm confused. Every now and again I've actually had an employee offer to discount an item I'm trying to find that is cheaper on the website (without explicitly asking). It's why this was my preferred location for a long time. The only exception is Sally from the customer service department. I go to this location about once a week (or more if I have a project), and so I have an item to return or request a price match about once a month, and I think she's under the impression that I think of myself an an exception (since I've only encountered her there). Although, it was this way even from the first encounter, so it could just be my age. But otherwise I really have enjoyed excellent customer service here.

This store has turned around over the years. A particular thank you is due to the Lumber Department to many tips they gave for finishing my She Shed. They work with big contractors but took the time to share their knowledge and I want to publicly thank them. If you need help, they will help you here. I have seen them help others so it's not just me. The remodeling company that markets there is not the same as store employees so don't confuse vendors with staff.

excellent service good employee good helpful. near my home

Major praise to Rick for his amazing cust. service!

I would appreciate if they would once again go back to automatically emailing my receipt of the purchase.

I received a lot of help from a cashier named "Me.

Received help in the 4 depts I bought items in. I was asked if I needed help in each section. If the employee did not have the info, they found out who did!!! Appreciate this Home Depot.

THE STORE WAS CLEAN EASY TO FIND. GREAT CUSTOMER SERVICE

This Home Depot always offer the best! Every time I come to this store, there's always plenty store associates asking if I need help. They are very friendly and knowledgeable.

Art is so knowledgeable and helpful! He always has great info to help with any project - whether it is commercial or household - and knows just where everything is. He is worth driving to that store for!

I was so stress out looking for a laminate floor that was on clearance, I had made trips to 4 Home depots , And had no luck until I came into the Howard location and met Sally, She not only located the amount I needed but she also called the other stores to make sure they had it and she also purchased it for me using my credit card. Which she did not have to do. Thanks Sally for taking my stress away.

Took a minute to find the product I was looking but I had help and found a lot of variety which is always nice

Paul in Lumber and Building Materials was awesome! He was extremely knowledgeable. While my transaction provided some difficulty since he had to order it from Quikrete, he maintained a smile and a pleasant attitude.

all the associates were very helpful. entered near closing time and noone was short with me. great crew.

Need cashiers instead of self checkout only!!! Come on

Great knowledge of the flooring products and choice preference

I WAS VERY HAPPY WITH THE HELP I RECEIVED FROM LARRY

Nina (a.k.a. "Super Woman") is amazing. Thank you for all of your help and advice. I don't know if I could have tackled this project without you!

If you have a plumbing issue ask for Otis. He made all the difference in the success of our project. We really appreciated his brain and his patience!

This store was very Helpful & convienient. My go to store for all my home maintenance needs.

Everything was easy to locate. Great Store. Very helpful staff.

I know the layout of the store so that I can locate what I am looking for more quickly.

The store is very clean & well organized. I researched all the items I wanted to purchase on Homedepot.com and found they were available in my local home depot and they were indeed available! Saved me time and gas! The store was clean and there were no crowded aisles to slow down my shopping cart. I was in and out in no time. The store clerks were very helpful in guiding me to the correct aisles. Thanks, Home Depot, for a very pleasant experience.

This store is very close to my house. Meaning my husband and I visit this location A LOT. The staff is always so friendly! As new-ish home owners we really appreciate the workers that always seem happy to explain how something works and advice on improvements. We just had to buy a new refrigerator and they made the entire process so easy!

My experience(s) at this location are always very knowledgeable. Everyone knows exactly what there saying, by chance they are not 100% correct at the moment they are always willing to go the extra mile to make sure to find out the answers your looking for by either another associate or via Internet. I personally am confident going in there looking for help with electrical, wood working and also outdoor building and gardening. Very good work guys. Thank you

I appreciate the flexibility of being able to looked @ additional product availability, features, and reviews online and on the mobile app whether @ home or in the store. I'm able to help myself rather than relying on a store associate. Found every answer to my questions. Ginormous hardware stores like this can seem overwhelming, but I'm always able to get what I'm looking for and handle business quickly and efficiently. And great variety and quality of selection. Prices are more reasonable than Lowes.

The cashiers were very friendly , Also the Windows department took their time to explain about wish ones are allow in our city, and best for energy efficient

Scott went above and beyond when I was buying doors for my house. Highly recommend Home Depot,