Howard Lane #6553

The store is often out of stock. The associates are there at the mandatory self checkout to help but they do not go above any type of standard. I was told 3 times how I used the gift card I had the wrong way.

Great Team put in place here!

Store employees need to acknowledge the shopper.

I have only had one horrible encounter with store help, but it was so bad that I’m not sure I’ll ever go back. A short Hispanic female sales clerk, well under 5 feet tall, did not treat me with respect or equality. Since I am also female I was shocked by her behavior. I went to the store with two subcontractors to purchase materials with which to replace the siding on my 2-story house. The female clerk let my guys put two carts of materials in the contractor area. I stood near the materials the whole time, clearly waiting for the two to finish shopping. The female clerk never once spoke to me or offered to assist me. She did, however, scan in items the guys added to the carts. Even though I was within 15 feet of her for over an hour, she never made eye contact with me. As my guys were looking for the last few items they needed, I asked the woman if she could give me an idea of the cost per panel for the siding itself. She claimed she couldn’t help me even though I told her I was paying for it. When my guys brought up the last few items, I again asked for a general idea if the cost of the siding alone. She then got very loud, and said that she couldn’t ring me up at her register and that I did not communicate clearly. She looked me straight in the face as she berated me. Understand: I have a bachelors in communication from the University of Texas and have taught speech communication classes at college and high school levels. I was dumbfounded and couldn’t believe she was aggressive to me in front of my male contractor associates. When the gentlemen I was with asked to check out, she immediately scurried to get the scanned information from her register and quickly led them to a register at the other end of the store to check out. When they asked for a general total of the siding, she answered then with a number. She did not look at me. She was speaking only to them. When I stepped up to pay for MY purchases, she obviously was not happy, and did not say a word to me. She did not offer me special financing options for my 2,200 plus purchase. She performed mechanically and wordlessly whole I was in front of her. I asked her co-workers if I could speak to her manager after she left us ( quickly by the way). The manager was busy and I didn’t have the time to wait on him since I needed to get my project started. I do not know if the woman was discriminating against me because I am white, fat, old, or female. Maybe I didn’t look rich enough to afford that dollar amount of materials. The clerk was obviously willing to talk to the men, but not to me, the one paying for the purchase. She felt comfortable enough to accuse me of being unable to communicate with her, when she was unable to initiate any conversation with me. I have had minor issues with other clerks, but most of those issues were because of a lack of knowledge. I have never before felt so invisible to Home Depot staff in my 59 years on this earth. I feel I cannot return to that location since I am clearly not a valued customer.

In one of my visit I had to load a water softener into my car but realize my car was a little too small, my husband went to pick up our truck from home so we can load it but we were having a little bit of trouble. Chris, one of the managers at this location, saw us struggling so he came over to help us even though he was off the clock & on the way to his car to go home. Little things like that show how much your employees really value your customers and I really appreciate that!! Because of this experience I came back an other two times this week to make a couple of purchases. The customer service here is amazing! Diana in gardening is also incredible. She helped me in my last visit and was one of the best people I’ve interacted with at this location. Both her and Chris are amazing at what they do and you can tell they care about their job and the impact they have on people.

Nice store,good people work there.

Everyone was nice here especially Mrs. Mona. She helped me twice. Shes very strong, helped me put the Honda engine Mower in the car for me. Importantly, i didnt feel left out being Asian at a sensitive time rite now. Thank you everyone here for making me safe while shopping.

New to auto body painting, I surely needed help\education, and I'm very proud of the sale\associate called "Wes" he helped educated me on air compressor, as well, I fully appreciate his knowledge, and the sales\check out.