Reviews for Kimball & Addison #1980

I bought impact gang it’s great working

We needed him the first day we came in for this specific project. Larry went above and beyond. Tips, tricks, facts, and was kind as well. We will only be visiting this location on days Larry is working. I don’t care if we need appliances and he’s still in paint, if Larry isn’t there, I’m not either.

Veteran's discount keeps me coming back. Nice new checkout lanes - very efficient. Did that change cost any jobs though????

staff very helpful. MY FAVORITE STORE

Got fridges, washer/dryers, AC, kitchen stoves and other stuff from this location for years. Never had an issue that wasn't resolved.

Disappointed in the level of customer service the outdoor garden center. Cashier never left the booth. Had to watch a senior bend down and pick up her items to hand them to her. She had no idea about SKU numbers for paver stones. She scrolled through social media the whole time, sad when people need jobs that she is getting paid to scroll through her Facebook page

Greg from paint section was very unwelcoming, condescending and mean. Didn’t take the time to show us the product we wanted and sent us to autozone instead.

I’m so happy to visit this store!

The staff are informed and helpful at this location.

Hugo helped me out and he is the best employee I have ever encountered at Home Depot.

Instead of self check with those ugly invasive cameras that track your movements through the store and use facial recognition - go to the cashier - mine was very nice and I’d like to think I made a friend… they’ll remember you the old fashioned way, as a person, not a wad of cash

Cashier Shantee Johnson Service was exceptional

I had Octavio help me with cutting some wood to the size I needed for a furniture leg. He was super helpful and friendly and made my overall experience great. Love this Home Depot for its organization, staff, and garden center!

A friend and I went to Home Depot with his dog. Upon entering the store his dog got nervous and pooped right where you walk in. But my friend was trying to do damage control and was pulling her outside. So there's like the 10yd. trail of little poops exiting the building. He decides to put her in the car as our visit is going to be brief. So I'm standing guard keeping the rest of the customers safe from stepping on any of the pieces. When two employees a guy and a woman come up and ask if I needed any bags. BOTH of them reassured me it wasn't a big issue and it happens more often than you would think. While I'm waiting for my friend to return the two employees got bags and cleaned it up like it was their own dog. I thanked them repeatedly and was caught off guard by how polite, understanding and helpful both of them were. They behaved like it was their own dog they were cleaning up after. By the time my friend came back from his car they had the whole mess cleaned up. It was just shocking to see that level of compassion and patience from employees in a big city store location like Chicago. I didn't get their names but those two employees were definitely rockstar employees and I wanted to highlight their going above and beyond their call of duty (no pun intended).

Thank you so much to the three employees who helped me load in garden center 10/28 when that random guy in the parking lot was being pushy. Really appreciate you looking out for me.

The plumbing supplies i needed were in stock. i also came across a sale on light bulbs. Even though i was not sure i needed them, the price was good so i stocked up.

Octavio was very helpful in assisting me find the products I needed. He was helping another customer and was so thorough and thoughtful when explaining what that individual needed for her project. The cashier was great as well. She helped me price match an item I needed for my project.

We went to the self checkout and I asked the attendant if she could please get us a chime for our ring camera. The previous attendant who helped said it was in stock and to ask upfront for it. The girl at self checkout rudely demanded that we have a card for her to scan to find what we need. I told her we did not have a card and she walked away from us. when she came back to us she rudely says “ do you want it or not” then shoves a phone a my husband to look up the ring device we already have! I’m thinking maybe there is a different chime for each ring device or something right? But no! She came back with the ring we already have!! and I explained we have that ring we need the CHIME for it. And she rudely takes the phone anyway and she’s like “ well that’s what you pointed at” and she’s like do you want the ring or not! I was so shocked at the disrespect from this girl. She Cleary did not want to work and didn’t even have basic customer service skills. To better help identify her she is a young Hispanic girl with a nose ring and long dark black hair. Me and my husband left without buying the CHIME. I am a very polite and well mannered person this employee was beyond disrespectful that I actually had to argue with her in front of my family because the condescending nature of the interaction was more than I could handle. She needs training or a new job. Someone please teach her what a CHIME is!

it is a small store where you can find many of the things you need. You have to be patient because there are many corridors that are closed or inaccessible. However, an employee can help you to find what you look for.

Shantee was sooo patient and took care of me and my cousin.

Shantee and Yadira were very great and helpful

I can not stop praising Tommy and Jose for their excellent customer service. Always available to help out pro customers. Five star service. Thank you guys!

Professional, clean environment and safe. Employees will take the extra step to help your shopping experience.

Employees always asking if I need help finding anything. Thank you Cashier Lisa for all your assistance with checking out and helping with any questions I had. Definitely come back to this location.

I like this store because it’s closer to my apartment

Recently needed to re do a floor in one of my buildings and Patrick was an excellent guide through the entire process. He checked in, but was not pushy to close the sale and understood I was waiting on finding. He is the reason I will shop there again.

Yvonne provided me with very friendly customer service! Also encouraged me to enter the tool raffle the store was running.

This guy was super friendly and his smile is contagious! Thank you for assisting Angel!

I bought a lot of tools and I'm satisfy

The Cashier Jerry Was Super Friendly And Professional! He greeted me kindly and the transaction was smooth! I will most definitely come back again!