Reviews for Lakewood #6614

Installers refused to install as they found mouse dropping under prior dish washer and refused to haul out old dish washer They also damaged counter top

Employees are always ready to help and they will go above and beyond to make sure you get what you need. More savings more doing that’s homedepot

Very good regarding service and products.

Just as a mentioned, that the customer service department is out of this world, but the items availability in this particular store was lacking!

Was looking for roses but the current selection was slim. So got a Hibiscus instead.

I've been to s gnal hill home depot and there's definitely a difference in customer attitude, knowledge and friendliness and maturity. The staff at Szh at that time young 2s... they need customer retraining.

I purchased a Tuff Shed from the Lakewood, Ca. Home Depot and Wanda who works for the Lakewood, Ca. Home Depot gave us Excellent Customer Service!! Her Knowledge of the Tuff Sheds was Spectacular and her Customer Service with helping us with our needs to Purchase the Tough Shed was Amazing!! She is a True Gem and an Outstanding Asset to the Lakewood, Ca. Home Depot!!! My Thanks and Appreciation to Wanda for All you did to help us Purchase a Beautiful Tuff Shed!! We Truly Appreciate You Wanda. Gina

I love this Lakewood Home Depot because I find everything I need and it’s always very clean I’ve been coming here for 20 years now but Don’t like the self checkout But On customer service at check in it’s Upsetting because there are some Employees that work real hard in going above and beyond for customers but there are some employee that think we have to stand in line for a long period of time! And this is having 3 cas registered open when customers are waiting to be taken care of they get a attitude and are rude

Be careful when getting stuff here, the prices on shelf are different then prices rang up at cashier

Management will likely not respond to my survey &, if they do, they will try to justify pricing at $4.10 in the stores where it is unavailable & at $61.00 at www.homedepot.com: https://drive.google.com/file/d/1vic8-ZOuPK9-5PmCBEp4OzvNux29GVOw/view?usp=sharing

The checkout lady was extremely helpful and even gave me my veteran discount which was very much appreciated.

Called store regarding handrails and was told don't stock ,to order online. Easy to do ,notified when arrived and easy to pickup. A very positive shopping experience and had everything I needed for my project. One stop shopping for the home owner/handyman.

I’m in a Home Depot store at least three times a week, if not more. Without Home Depot I don’t think I would be able to do my business as a general contractor. You guys make it easy too buy everything in one place. Thank you.

The store was fine, I just wish they hadn't put in self checkout and put people out of work.

This H>D is very continuous for me is close from where I live for? only one exception is one female employee that works at the cashier at the main entrance I don't remember her name but this woman is so rude?? next time I'll make sure tom get her name and poste it

I rented a truck at this store to deliver my purchased items to my house.

Found a red lantana today and 1st time I have ever seen a white lantana for sale. Did not realize that citronella plants have small blue flowers either but saw them today. Very pleased with outdoor plant selections today at my Lakewood Home Depot.

Let me start off by saying the employee that sold me the refrigerator was awesome. This bad review has nothing to do with this employee. I purchased a 42 inch built in LG studio refrigerator. After taxes and extended warranty $10,000 dollars. I paid for Home Depot to move my old refrigerator to another room $40.00 more dollars. The Employee clearly explained to me that they did not offer installation, I understood so when fridge was delivered they were fine and ready to take the fridge inside and drop it off when they saw that they had to move my old fridge ( that is the same size of the LG) No more than 10 feet out the back door they refused, but we're still willing to put the fridge in the house. I asked to speak with delivery companies manager and did. She explained to me that they did not have proper dolly to remove the fridge. I then said what is wrong with the dolly they are about ro use to put the new fridge inside the house. So what they did was just drop it off outside. I signed the delivery because the driver said that if I didn't they would take the fridge. We'll I have a bunch of food in ice chests rotting so I needed a fridge. WOW $10,000 dollar fridge just dropped and left outside. I don't think it's unreasonable to expect them to at least put it inside the house. So I opend the box the next day and would you know the fridge was damaged up top where the compressor is beyond use. So my problem with the store is that when all of this was taking place I called and called and called the store. The customer support line called and called and overtime we were put on hold and hung up on. Still have not heard from store manager. Still have not heard back from Home Depot. I would like resolution.

The Lakewood HD store is so clean and neat and the employees are so helpful. I am glad I shop there !!

While walking through the store, I was greeted by two separate store associates who greeted me with a smile and asked if I needed help finding anything or have any questions.

Staff always friendly and knowledgeable.

Still waiting for my equipment to arrive

I have been using This Home Depot since 1996. It has had its ups and downs. But Since 2022 up until now 12/18/24 it has been one of the best Home Depot’s that I’ve used. And I go to them a lot. This stores employees go out of their way to help their customers by their knowledge, their friendliness and their availability. The reason for the 4 star rating instead of 5. Is checking out with a My brand new replaced Home Depot card requires way more time and problems. Their registers are either out dated or they always need cleaned or they are just junk. I don’t know but it shouldn’t be that hard to pay

I took in a paint chip, we no longer had the sample at home, and in 2 minutes they matched it, created. It, tested it on my surface, dried it, and made sure it matched perfectly! And then I was directed to an open self-checkout register. I went from desperate to in and out of there in 10 minutes. Amazing!!

There was a long line & I was afraid we’d be in the tree lot line forever, but they were so organized & efficient: we had our tree paid fir, netted, and on our car”s roof in about 20 min. I was so pleased, I gave the young man who tied down our tree a little Xmas bonus!

Parking lot is a little hectic, maybe because they are always busy (park at the end and get your steps in). Stocked some hardware that my usual (Cypress) store didn't have. Well organized self-checkout area. And, you can pick up some tamales on the way out.

Always go to go HD when I get a home idea.

Esperanza & Jocelyn did a great job helping me with my purchase

Great services. Clean fully stocked

parking lots are unsafe property and vehicles are stolon