Reviews for Lemmon Avenue #589

From the tool rental service employees to the floor, help to the checkout employees this Home Depot has the best train staff in the city. Everyone is respectful of every single person who comes in, no matter if they speak English or not, everyone feels respected and professional. Every day, master gardeners, and general citizens like myself feel like 1 million bucks when they leave this Home Depot. That is so sweet.

We tried to buy a refrigerator in a hurry because our own unit just stopped working. Normally, the delivery team/vendor can only deliver it on the next day. The store manager stepped in and helped us to get it delivered by lunch time. We are very grateful for their understanding of our urgent needs and willingness to find help for us. Everything worked nicely and their service is beyond our expectations.

I purchased the shrinking black garden hose last summer. This spring when I tried to use it. I found that THE PLASTIC MALE THREADED END HAD BROKE IN 1/2. Hose unless. Poor decision on my part to have purchased but more importantly bad choice of product for the Home Depot to sell. Needless to say as an after the fact. The Home Depot no longer sells it. I got the bobby prize on this. I would expect the Home Depot when they finally realize a product is bad they need to let the customers know who purchased this product that they bought a lemon and have them return it for a refund and then the Home Depot should go after that manufacuture. Very Disappointed.

They sell things online that they don’t have for real in stock, so they can hold your money interest free for weeks. This corporation is just as The rest of the business capitalist pyramid scheme consumerism society we in

I made lots of purchases from remodeling my kitchen to doing my floors. My new project is painting, They have what you need.The Staff is very helpful

Completely inadequate for removing floor finishes. After 30+ hours, only 60% complete on a basic 1,500 sq ft job. Spent over $500 total ($403 rental + $100+ in sandpaper) for equipment that simply doesn't work for hardwood refinishing. Staff wrongly recommended this for finish removal - it's only suitable for raw wood. Turned a simple two day project into week of frustration. Don't waste your time or money.

Employees seem to be disinterested in greeting, talking with or assisting customers. Worst of all no manned check out stations were available at the time of this visit. The only available check-out stations were self check-out stations. Discounts should be given to customers who self-checkout; otherwise, hire a few more employees to man cashier stations.

Worst customer service ever!!!

I was just passing time and got a carabineer and Melissa helped me out at the register. Above and beyond. Tell her thanks

Very helpful staff and clean store, well kept up, I give props to the store manager and employees and will definitely be back

This store looked immaculate on a Saturday morning. The isles were not cluttered, everything looked very neat. The displays in the isles, especially the front isle that runs the length of the store, were very neat and in order as if they used a straight edge the entire length of the front isle. You can tell the whoever is arranging the store takes pride in this place, i noticed this as a big difference from the other stores i visit. They only had one Drill/Tap bit and i was looking for two anticipating wearing it out. No matter, i drilled over 200 metal holes and the bit held up... all good...

I was very pleased with the staff and the help they provided processing a large order for solar roller shades (Lutron). Good follow up on delivery and installation. Thank you!

The most incredibly incompetent people I have ever encountered in a business situation. Someone should shut them down.

Go to other stores if you’re able. This one has the worst staff, always just talking to each other or on their phones. They never greet you or offer to help, and if you ask them anything they usually never know (one time an employee literally just said “I have no idea” and walked away). Have had a number issues with items not being in stock as well, several times when the app shows there should be inventory. Again, try other stores if you have a choice

I can find anything I need. Great place

I suggested to an employee that he should assist an older female employee moving a pallet full of water through congested isle and he suggested I helped her. I later found out the employee was a manager.

Employees at Home Depot need to know every department is their Department. Stop being lazy if someone ask you for some help. If you can pull down something for a person do so. I promise you they ran around and would not help but just employees together just laughing talking and joining one another like they was on break but it was customers out there just scrambling for themselves. Not good it was one worker Miss Paula she helped me she was even hunting for somebody from the department but she went on and helped me find what I needed thank God for her.

If your project plans call for painting I strongly suggest you see the sales associate Stacy. His knowledge of the paint products he sales is most impressive and, his personal service is top notch.

I went to check out with real people two days in a row which were fine. Yesterday, the small guy with a pony tail and pentagram tattoo on his neck was very rude and so were his co-workers.

The online inventory is mostly incorrect - They usually send a message after 30 min saying that the item is not available, and the money is refunded !! they do not suggest any alternatives

Went in on Sunday looking for a simple mirror I could mount on back of closet door. Asked two different employees who were doing nothing where to find. Finally found but needed mirror hooks to hang it. First asked two employees who were chatting and they directed me to correct aisle but when could not find, I asked the three employees near checkout who were also busy chatting in a huddle. They again told me the correct aisle. Still couldn’t find so they “called” someone. Ten minutes later no one. Asked again and said they had already called twice. Finally found an employee who appeared to be working and not standing around or chatting. She did help me find what I needed but then scolded me for not using the app. Frankly, I just wanted to run some errands and not be wedded to my phone. In all I interacted with at least 7 employees who had a busy shift chatting with their colleagues instead of help customers.

I was looking for a battery and could not find it anywhere that the app said it was so I asked an associate who happened to be the Assistant Manger, Tina, and she did not give up until we found the item. I have never experienced customer service like this before and will definitely go back.

HQ should consider changing operational procedures in the stores. Focus on customer friendly practices. For example, provide old fashioned customer checkout with an employee. The assumption that everyone wants to use self checkout is ridiculous and a company of this size should know this. Yet, customers complain about it as they are checking out, but employees are too busy chatting to even notice. Train EEs to become customer focused. It’s an insult to customers to wonder around this big box store looking for a product, and no one stops to offer assistance. Recognize that there is a difference between convenience and brand loyalty. The latter is what your chief competitor has achieved.

The cashier was helpful and thoughtful with are checkout experience.

We needed a 200 gal water heater installed and the failed one removed. At Home Depot we got a great deal at half the quote of the plumber we normally use and a perfect, fast installation.

They processed the wrong transaction amd its a mess to clear it up.

Store in clean well organized easy to find what you’re looking for. On top of that you’ll get the best customer service by people that genuinely want to be there and want to see you happy with your products

If you can work with Suzy for home remodel and or Stacy for paint guidance these are the two best employees that know their stuff, they are dialed in at this location, they are responsive, have great follow up skills and more than happy to always help!

Came into this store to purchase Corona pruners and Nesha was very helpful and friendly. She walked with me to help me in finding a particular Corona pruners. Thank you for hiring Nesha!

Almost everything is re-stocked and available to be grabbed, there staff is always willing to help even if its something they dont know, and after going to alot of homedepot throughout the dfw this store has become my go to store because of there availability and Environment.