Reviews for Lexington #1106

I made a purchase at this store of $225. I inadvertently left 2 items on the counter (including a box of shelf brackets). After assembling the major part of the project, I realized I had missing items. I checked the inventory online and saw there was 15 of these brackets. I went to the store and found the inventory off by the amount I had left on the counter. I spoke with the manager on site and agreed that I would buy them again but be reimbursed after checking with 'the corporate person'. After 12 days of no phone call, I returned to the store only to get the same runaround. This represents $100 of my money. The amount of remaining stock on hand proves that my brackets went back onto the shelf. I cannot buy the 16 brackets again when the inventory shows 15 in inventory and leave another 15 on the shelf.

I needed to buy a weed eater and went to Home Depot. John greeted me and asked if I needed any help. I was so thankful! He answered all my questions, helped me select the fuel for the weed eater and other supplies. He took me to the cashier Luvenna who was so cheerful. They made this experience a great one. I will be back to Home Depot.

I was pleasantly surprised to find the best variety of succulent plants of any other store in the area. The prices were reasonable and the plants were in excellent condition. The store was clean and well-stocked, and the staff was friendly. I'll definitely go back.

I came in with an old paint can that was left over from my deck being redone. The label was weathered and unreadable. The girl in the paint section was so helpful. She was able to match it perfectly taking the time to paint the old paint on a stick, used a hair dryer to dry it and matched it with the computer. We joked about the other stores not being as helpful and she made sure to add 'come back and see me' You rarely see that type of pride anymore with work. It was so refreshing. I will definitely be back to this store for future home improvement projects.

The employees are really nice and guid very fast and accurate!

The Entire staff has been well trained I must admit. They are so professional at what they do and extremely helpful. Please keep doing what you all do as a team. Waiting time was just great! Job well done!

I brought a small chip of paint two weeks ago to match. Keia in the paint department is the best she got it perfect! Always helpful, great customer service.

Everyone at this store is super nice and knowledgeable. They are also willing to help and eager to help also. I am never afraid to ask for assistance at this store!

Keys worked!!! No need to go n exchange.. ty for a great experience all around

Was helped in the limber department locating the wood I was looking for, and Jackson the associate even load it onto my cart for me. Customer service at Home Depot has been excellent at several of the locations I’ve gone to over the last couple months.

Bathroom fixtures, lighting fixtures

I was planning out a diy project for a pantry makeover and went to the Lexington Home Depot to purchase supplies from the lumber area. An amazing gentlemen took his time and assisted me with getting extremely large boards of wood that I would not have been able to get myself. He was so gracious and cut all of the boards down to my desired size. Couldn’t thank him enough as I do not own a table saw to do it myself. Also, Sherry assisted me at checkout and was so friendly. It was just overall a great shopping experience. Sherry even wished me good luck on my project. Kudos to the Lexington team on such great customer service and friendly attitudes!

an exemplary and superior store for all stores

I bought a new range for the kitchen and had husband on the phone while looking, the associate gladly keyed in several ranges we were interested in, until we found the one we wanted

Wonderful service and personalized help. They go above and beyond to answer questions.

Bought 165 pieces of lumber had to load myself and had to work around someone’s truck .

I bought a refrigerator last week and it was delivered yesterday. The salesperson was very knowledgeable and took time to explain the different choices. The delivery men were very pleasant and patient in having to maneuver the frig through a tight spot.They communicated with each other well to do this . no scratches!

Unfortunately our experience was not good. The customer service was unfriendly and rude to us. We needed help applying my father’s military id to his purchase and the lady did not help us, only repeatedly said “you need the app” my father does not have a cell phone much less know how to use an app. He has his military ID on his driver’s license which they will not accept. After I responded he didn’t have a phone she proceeded to say, very sassy sounding, “don’t you have a phone then?” I don’t live with him and much less how do you know if I’m related to him, if this older gentleman just needed help with his military id. Help him. Put it in manually. Don’t treat us like we are idiots when your store changed the policy.

I entered the store about 20 minutes before closing. I attempted to locate the part I was looking for before seeking assistance. Sam in Customer Service could. It have been more helpful. She was patient, tenacious and diligent in her efforts to assist me in finding f the part I was looking for. She said she was not successful unless I found the part - and we did! Home Depot is fortunate to have such a caring person on their staff. Even though the question was out of her area of expertise, she was willing to continue to search the database until we located the part.

Sherry is the best!!

Sherry is great, always greets us when we enter, and is efficient when checking us out!

I contacted Home Depot for a new shower. My job was sent to a third party who did a terrific installation and had excellent customer service. I made the down payment through Rebath and my first payment online through Home Depot. Making my second payment was beyond difficult. I received multiple emails letting me know I had a balance with a link that read, "Review and Pay". I clicked the link and saw my job, but there was nowhere to make a payment. After phone calls to 3 different Home Depot numbers and a text chat, I ended up contacting Rebath who was able to take my second payment. I have never worked so hard to pay a bill. I wasted about an hour trying to make this payment. I will never use, nor recommend Home Depot pro services to anyone. I wish I had found Rebath on my own, they're awesome! I hate to think how much money Home Depot received for adding absolutely no value to this job. I do not recommend Home Depot Pro services.

Mike in Millwork at the Lexington location was fantastic. He assisted with the proper doors, etc. for our home. Seen more like a friend when all was said and done. Would recommend to anyone

I moved to Lexington from out of state in July. The house we bought needed a lot of yard improvements. I made dozens of trips to various stores, but noticed that Home Depot had the most organized and lovely garden department. I stopped shopping elsewhere because I was so pleased with the quality and price of the plants at this Lexington store.

Checking out is as important as getting everything I need, but when I'm ready to check out, Sherry always makes it happen super fast with little or no confusion.

THE EMPLOYEE BARIO IS MORE THAN HELPFUL AT THIS LOCATION!

I am very happy with the customer service I received at Home Depot. The staff was very knowledgeable and professional. I highly recommend shopping here.

Lexington SC Home Depot is AMAZING in service and well stocked …. Thank You

Always good service! Today's trip was better then normal because the store was not crowded! I visit this store a lot and get good service even when busy.

I was truly surprised at how friendly and helpful the four people I dealt with in the Lexington Home Depot were today! I was also very impressed with how quickly they were able to help me. I was expecting to be in the store an hour, I was there maybe 15-20 minutes. I was extremely impressed that they definitely seemed to care about their customers. I will be back!