I ordered a product online for in-store pickup and assembly. I received a notification that my order was ready for pickup and I had a specific timeframe to pick the order up. When I arranged for someone to pick the order up, it was unassembled. The person was asked to put the product together themselves. After refusing to self-assemble the product, we waited the next day. The product was still waiting at customer service, unassembled. I called the store and asked for an explanation, I was told that there was no way of giving me a timeframe of when it would be completed. They would just give me a call. This was a same day order pickup. The level of unprofessionalism is shocking. I always shop at Home Depot because I’m a card holder, but this is enough to make me ship elsewhere.
- Mon-Sat: 6:00am - 8:00pm
- Sun: 8:00am - 8:00pm
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Welcome to the Lufkin Home Depot, where we're ready to assist with all of your DIY needs.
No matter how complex your project may be, we're here to help you finish it. From Hampton Bay patio sets to electrical supplies our team will get you in and out. Download our Home Depot product locator app in the app store to learn exactly where to find the item you are looking for in our store.
At Home Depot, giving back is important to us and Team Depot, our associate-led volunteer force, embodies this core value. Since 2011, Team Depot has improved more than 43,000 veteran homes and facilities in more than 4,200 cities. We also cover a wide variety of topics in our DIY workshops, where the focus is hands-on learning and providing you with expert advice to complete your project.
You can find us east of the intersection of Loop 287 and US-59, next to PetSmart, across the street from Lufkin Mall. Stop by and see us today.
Your Lufkin Home Depot Team
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
- Buy Online and choose the "Store Pickup" option on the product page or in your cart.
- Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
- Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your “Order Ready” communication. Remember to bring your identification.
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Always good customer service when I enter and up on exiting the Lufkin Tx. Home Depot. Thank you.
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I was very please with service I received when visiting the Lufkin store, I purchased a large Appliance the sales person was very helpful and knowledgeable about the refrigerator. Gave me a good explanation of what was needed for the install and made sure that the sales price was applied to the purchase. The store is clean and well stocked when I have visited it.
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Have shopped this store many times and the employee or very Friendly and eager to help. We have shopped all departments and where always able to have all questions answered.
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Great service, assistants are helpful and talked through solutions. Store was clean, and product was where app pointed out
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This is my regular Home Depot and I visit at least once per week. Even if I don't need anything in particular, it's a great place to shop and consider ideas or make plans. The staff members are consistently helpful and friendly, even now under the stresses of cov-idiocy. I get the impression from most of them that it is a genuine pleasure to show up for work. That and the immaculate condition of the physical plant put this Home Depot over the top.
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Customer service on the date of our visit was outstanding. My husband and I are both in our sixties and truly appreciated both young men who came to us and offered assistance. We had not particularly looked for anyone to help as we only planned to get a couple of 4x4 posts and a few 2x6 and 2x4 boards and figured we could handle it ourselves so it was a pleasant experience to have the assistance offered in both areas loading prior to purchase and then loading into our truck afterwards. I wish I had gotten the names of the young men who assisted us so that I could let them know how much it was appreciated.
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The folks at the Service desk are helpful and friendly. Appreciate their time.
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