Merrifield #4605

Store is not laid out like any other Home Depot which makes it hard to find things. Generally employees are not willing to help you. Store is darker than most and not very clean.

They closed the pro door and shut down those registers at 5 pm. They force you to work as a cashier at the self checkout and reduce staff. This puts people out of work and they don't pay us to check ourselves out. I prefer the staff keep their jobs.

Store is dirty and unkept. Lumber stocks are stored in damp conditions. Cashiers don’t know their jobs. One left a security device on my purchase. Did not notice till I got home. Customer service charged me over $200 for a hand truck that was not with the box truck that I rented. Took three in person visits to get it fixed! When I told “Rain” that I would never shop here again, she said “no sweat off my back.” Her manager, Berta, acted like it was great benevolence that she refunded the rental fee after I insisted. Neither employee had any empathy that I had to return to their store and wait in a long line three times to resolve their mistake. To top it off, they even pointed me to the wrong box truck. I loaded up my lumber only to discover it was the wrong truck! So I had to reload my lumber on another truck. This store is run by amateurs who don’t care about their customers. I’m driving to Lowe’s the next time.

Not just friendly, knowledgable staff...but helpful too - from locating things, to advising, to loading the car. Keep up the great work!

I was sold 6' length of hose for installation service on new dishwasher. The original delivery/installation team needed a longer hose, and it looks like it will take several days to straighten out this simple roadblock. I expect the installation will eventually be just fine, but (1) sales folks should have asked about hose length required, (2) HD should change delivery/installation crew's objective to include dealing with common installation problems and should include common required parts on the truck. (3) Your computer/phone systems seem to me to be getting the way of giving your customers the best experience.

Maricarmen and every other Merrifield Home Depot associate I interacted with to a person (there were several), spontaneously and consistently went above and beyond to introduce themselves, understand my needs, and then effectively solve them more than I could have ever hoped. Their example is a model of what superior customer service is, and provides a fine example for other stores to follow. That is high praise because all of my experiences at every Home Depot is outstanding. Thanks Maricarmen and everyone at Merriield Home Depot for doing such fine work. I will be back often because of what you do, and how you do it.

I am a beginner in Gardening and I self-studied through many youtube video clips before I visit to the store. I had a list to buy, but I was totally lost what to buy and where to find it. Tim who was working at Garden department saw my struggling, and he showed me around the place to find, compared the products for my budget, helped me to load the heavy soil bags, and even helping the check out. He realized that I was not able to carry the heavy items myself, so he offered me to bring my car near the store, and he even unloaded to my car for me. I will definitely go back to this store. Excellent service experienced!