Reviews for Midlothian #4631

Sheila was so courteous and friendly that I was actually surprised by it!

Ken in the lumber department was so helpful and funny you should pay him more money he absolutely made my day:)

Needed one item in Overhead Management (Aisle 8, bin 002) Highest Shelf. Item was wrapped on a pallet. I needed it today for daughter before she returned to college. HD staff were happy to help find and retrieve. No sighs, rolled eyes, or reluctance to go through trouble of retrieving one item on wrapped pallet of mixed products and then stocking the remainder. No one made me feel as if I was an inconvenience to them.

I make several trips a month to home improvement stores- as an amateur DIY homeowner, there are typically 2 choices for shopping- we both know who they re so I won't mention apron colors. For HD- the staff has always been friendly and helpful. While it is rare to only have to go to one store to get everything we need for our projects, I can safely say, that the bulk of my DIY project items tends to come from HD. They have a gentleman working in the lumber area, named Ken F. I must say, he is such a great guy. He is all smiles, always eager to help, openly shares his opinions on items (regardless if good or bad) which is much appreciated. His friendly nature makes him the guy you want to seek out while you are shopping at this store. Also have to mention- my cashier was amazing, handsome, funny, and had a magnetic personality. (and yes I did the self check out so I was my own cashier... :) )

After trying unsuccessfully to get help in locating items at the competitor's store nearby. I drove to Home Depot instead and within moments of entering the store, I was greeted, provided detailed assistance as to the location of the various items I was looking for. I was checking out within ten minutes! Very efficient experience! The employees were very polite, cheerful and happy to assist. The cashier called me over to check-out instead of referring me to the self-check which I try to avoid. Highly recommend this store. I'm a do-it-yourself homeowner -this store makes it easy for me to get what I need without having to search for or ask questions.

Thanks you Ethan J and olga

Needed help to find a small object during my visit----sink stopper..

Terrible experience with service today. No one ahead of me and it took 50 minutes to be waited on.

I went here yesterday to return a few things and I didn’t have a receipt . The cashier Charles in returns was just awesome. He had such a great sense of humor and great customer service that he made my morning. I didn’t feel rushed at all he had a lot of patients and was very cheerful. The staff overall were very helpful in appliances in knowing the products because I didn’t have a box for my microwave, The young lady said I know this product and went right to it. They made my transaction fast .

I bought this flashlight today and absolutely love it! Great product for a great price!

Brink from the Pro Desk showed Excellent Customer Service and was Knowledgeable and well Organized

I've been shopping around to purchase my refrigerator and Home Depot had the best price and availability.

We were in the market for a freezer, and kept hearing about shortages and issues from the media, so we visited 3 "big box" stores, which included this Home Depot. Big box #1 only had 1 freezer on display, no prices, no sales help. Big box #2 had 1 freezer on display, and several in boxes way up on the racks, and pricing info on racks over empty spaces, and no help either. Home Depot, our final visit nailed it. An employee in the cabinet area asked how she could help, called over the loud speaker for the rep, he left his break and was there in a couple of minutes. Very informed about products, comparisons, and personable, made the sale. He xplained everything about delivery, provided an folder with all the reeipts and info organized, phone numbers listed for him, delivery and service plan on the inside (nice touch)

We’ll organized and clean. Very helpful associates.

While I was at the store tonight I lost an earring. Vanessa at the CS desk walked with me to the area where I thought I dropped it. She said that whe would continue to look for it but I figured it was gone forever. I left my name and number and drove home. As I drove into my driveway,I received a call from Vanessa. HOLY COW! She found IT!!!!! WHAT???? I cannot thank you enough for hiring someone that would go the extra mile that had ABSOLUTELY nothing to do with her job. THIS is character! Home Depot, give this woman a raise. She is what is missing in the face to face customer service world. #HomeDepotCustomerForLife

Midlothian Home Depot shiened again. Needed to do a refloor of two home offices. Hardwood and install for less than the product at other stores. This will be the 5th time Ihave had HD do floors for a home and never an issue. The product and craftsmanship of the installers is great.

Kelly was great. Provided great customer service, made sure we were guaranteed all and proper products. Was even friendly to my child. She made our shopping experience pleasurable.

Their Pro Department is great! Knowledgeable, informed and experienced with their product line and construction processes. Ask for "Brink!" I did have some problems convincing customer service to retain more than 7 days the early part of a split order so my contractor would not have to make additional trips for supplies.

Jasmyn made the purchase an easy transaction and navigated us to Tiisha for the manual and keys for our new zero turn mower would recommend .

Great customer service and friendly associates!

The carpet department is not a place to go. I had the worst experience with my order from the moment I ordered to 7 days later still trying to get the carpet ordered and installed. Store staff were a matter of fact on trying to resolve the issue.

F O U R different associates stopped to ask us how we were doing and could they help us with anything! Two associates taught us - literally just taught us like we were professional contractors - how to fit pipes for kitchens and bathrooms and where to find all we needed. Midlo Home Depot has associates as knowledgeable and kind as the non big box stores! So encouraging. Shout out to Manhattan in plumbing - so wise, so down to earth, really great guy who takes his time teaching diy homeowners how to fix things. Keep up the good work Midlo Home Depot! Way to be kind and help other humans:)

Great store for shipping. I just need to learn where every thing is located in the store. Maybe more sales on items for lawn care and home repairs. Do not want to feel lost in the store. The service was great I just needed more information. Everyone was friendly and knowledgeable about my questions. But some questions I did not know what to ask. Well, people can not read mind. (lol) Thank you for a good shipping experience.

I found the product I was looking for. Freddie new the product information like the back of his hand, which made my shopping experience great and easier. The store was clean and the item was easily accessible.

Did all my transaction over the phone. First spoke with Store Manger and he had Ruth help me. Ruth was excellent and so very helpful and thoughtful. Since I have had cancer, surgery, radiation and chemo; can not leave my home. Both the manager and Ruth took care of everything for me. In this nightmare time in this world; it is so nice to know there are still great people like them in the world. Thank them both for me!!!

Great store with great people who all are very helpful.

i will most defitnitly shop at this store again.

great,great,great, i will most defitnitely shop here again.

Store were neat and clean and staff provide excellent customer service’s