Reviews for NW Bakersfield #1064

I was looking for some weed killer for my property, and had some specific needs and questions, and Hailey from the garden department was able to help me figure out exactly what I wanted to do and how to do it! Best attitude I’ve seen in customer service this year. Highly recommend checking them out, it seems like the store has a great team who actually know how to take care of a customer! 10/10

Please train your your staff correctly to avoid inconveniences to customers like me.

I like Home Depot In Rosedale there is a lot to choose from. Clean and well maintained

My husband and I had a negative experience at Home Depot Rosedale. The cashier, Ramon (RB58OT), was impolite to my husband and remarked that he was wasting his time because I was the cardholder, and my husband was doing the transaction for me while I was waiting in the car with our baby. Although we acknowledge that Home Depot has rules to follow, the cashier's comment was uncalled for, given that he was being paid an hourly rate to assist customers in the store. We have visited other Home Depot stores before but never experienced this rude behavior from a sales person.

Bought Tuff Shed ask for Mason

It’s always nice to find someone on the floor for assistance as well as the polite mood they are in, makes one’s day 😊 Thank you Home Depot for hiring not just knowledgeable employees but happy ones

I took your survey in good faith. If you only encourage your employees to suggest surveys so that YOU can get a wider call/email/advertising base, then I do not respect you. If you email or phone me other that to tell me I've won your sweeps-stakes, I will dis you and never do your slurvey again. Be Honest and Upfront, your customers deserve that.

KeSean in plumbing/irrigation is the best!!! Very knowledgeable and friendly; and concerned about my irrigation project. He found everything I needed very quickly and saved me lots of time.

Today the items I was looking for was not where it should be located. She took time to call someone and to help locate the items. Excellent customer service!!

I’m happy I gathered The guts to make a return and I don’t regret it hehe

Had some issues in the lumber department and Joe was very helpful.

Extremely helpful and knowledgeable person and definitely a great resource for Home Depot team. Thank you Zahid for a wonderful service and for everything you’ve done for me and my best experience with Home Depot by far. Great job

Tiffani in plumbing was awesome, friendly and really knew her department!! Hope she gets praised for her work

Our Cashier Lillie Ann was extremely nice and helpful fulfilling our online order.

Worst Experience with Returning an Item. Customer Service Rep. could use some de escalation / conflict resolution.

Every time I visit my local Home Depot I receive quality service. There is always someone available to assist with my questions and lead me to the product that will work best for my home fixup. I am a 60 yr old woman who needs assistance each time I enter the store and I always end up with the exact item needed to do my repairs. With no knowledge of how to do my repairs I rely on the Home Depot staff to instruct me on how to do my repairs. Thank you for all you do to make my life a bit easier.

Went in looking for a dish washer, immediately got assisted by a very wonderful older gentleman who made my experience quick and hassle free. Pleased with my purchase and customer service during this visit.

I bought potassium chloride for my softener the other day and was so happy to get in and out quickly and have have assistance in loading these 40 lb bags. I didn’t even have to hunt for someone. Thank you.

Home depot always serves my needs for any project I may be working on.

i noticed her name was Valentyna. She was very kind, helpful and professional. Hire more employees like that!!

I was shopping for a project was working on, Jason in paint dept came up and helped me. Asked me what I was doing and listened in detail then helped me get the stuff I needed and the right stuff

Recently I bought a new refrigerator. From the moment I called the store to ask the Sales Associate information about it - until 15 minutes later when I showed up to the store - and throughout the buying process - the Sales Associate answered all my questions and without my asking - went "over and beyond" to see I got the color I wanted - when another place told me "it was no longer available."

If I didn’t know where I came from to go to the store I would think I was in. Mexico

A gentleman working in the Bakersfield store electrical department4 provided excellent help and was very knowledgeable about electrical parts i

I love all your Christmas selections, my family loves it.

Too often good service is taken for granted or not recognized. I was assisted by Cassandra at the Rosedale location in Bakersfield and her service was great! The item I was looking for was not on the shelve but she used the scan gun to determine there was more on the shelve up high. She found my item and I was able to complete my project because of her efforts. Good service still exist!

I just want to thank Cynthia for her assistance. She made a genuine effort to help when I was met by others with blank stares, but ultimately had to page a department associate. Quality and value rating below is directly related to Cynthia.

This is not the first time I buy an appliance at this location am be on happy with my past purchases and I will gladly continue to shop at this home depot.

I found exactly what I needed.

This store is my to go store, every time I go associates are not helpful but Arturo was the best associate in there!