#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(714)288-2311

Store Hours

Mon-Tue:
6:00am - 10:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

435 W Katella Ave

Orange, CA 92867

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Customer Store Reviews

  • 4.7 out of 428 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (428)
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Showing 1-30 of 428 reviews
I have been coming to this store for a very long time and the people here are very courteous and ...
I have been coming to this store for a very long time and the people here are very courteous and helpful.Things are easy to find and store is always clean.
by
  • Verified Purchase
  • Recommended
RC
Excellent service..friendly environment... helpful information
by
    • Recommended
    costumer service is good. However I did not notice the digital FYI being mention here in the surv...
    costumer service is good. However I did not notice the digital FYI being mention here in the survey. Next visit I will make sure to look for it.
    by
    • Verified Purchase
    • Recommended
    Karen the cashier was very helpful.
    Karen the cashier was very helpful.
    by
    • Verified Purchase
    • Recommended
    Every time I go to this location i get assistance or help from someone ! Thank you and keep the ...
    Every time I go to this location i get assistance or help from someone ! Thank you and keep the good job
    by
    • Verified Purchase
    • Recommended
    Love this store
    This store has some of the best cashiers I have ever had the pleasure of doing buisness with
    by
      The employee, Jose, was friendly and patient.Thanks for all your help.
      The employee, Jose, was friendly and patient.Thanks for all your help.
      by
      • Verified Purchase
      • Recommended
      Rainy day . . . forgot my umbrella . . . guess what? Umbrellas for $4.99 right at the entrance...
      Rainy day . . . forgot my umbrella . . . guess what? Umbrellas for $4.99 right at the entrance! Small catastrophe for me, I forgot my reading glasses and I needed to read coding on a small electrical item I needed to replace. An observant employee approached me (perhaps I looked distressed trying to read small numbers!) . . . asked if he could help . . . he read the numbers for me and then accompanied me to exactly where I needed to go to quickly locate the item I needed Now, that's customer service!
      by
      • Verified Purchase
      • Recommended
      Horrible customer service
      Bald heavy set employee provide horrible customer service. I asked him to cut a 8'x4' board. He was rude and reckless with saw and board. He almost hit me twice with board. He cut the board wrong. He was disrespectful in front of my son.
      by
        this location is always clean and the staff very nice people i highly recommend this store locati...
        this location is always clean and the staff very nice people i highly recommend this store location and they have parking all the time Thank you home depot
        by
        • Verified Purchase
        • Recommended
        I live in Fullerton and this is my favorite store to shop at. Teri, Gina, Esbedi, Yvonne and Kare...
        I live in Fullerton and this is my favorite store to shop at. Teri, Gina, Esbedi, Yvonne and Karen the cashiers are always there to welcome me with a warm happy smile. This store has some good energy! Thanks ladies!
        by
        • Verified Purchase
        • Recommended
        Spectacular vibes! Smiling faces, great service! Thank you Katella store!
        Spectacular vibes! Smiling faces, great service! Thank you Katella store!
        by
        • Verified Purchase
        Everyone is very friendly, I was in an out in a flash.
        Everyone is very friendly, I was in an out in a flash.
        by
        • Verified Purchase
        • Recommended
        My cashier was Terri and she was very friendly and helpful. I will return to this store because o...
        My cashier was Terri and she was very friendly and helpful. I will return to this store because of the great customer service I received.
        by
        • Verified Purchase
        • Recommended
        Great Store! Always clean and very friendly employees working there. When your here, you feel lik...
        Great Store! Always clean and very friendly employees working there. When your here, you feel like family.
        by
        • Verified Purchase
        • Recommended
        I'm always greeted whe I enter the Orange store, the staff is very friendly as well. Thank you e...
        I'm always greeted whe I enter the Orange store, the staff is very friendly as well. Thank you everyone!
        by
        • Verified Purchase
        • Recommended
        Cashiers are very friendly, this is my Toy store! I love it!
        Cashiers are very friendly, this is my Toy store! I love it!
        by
        • Verified Purchase
        • Recommended
        employee helpful.s were very
        employee helpful.s were very
        by
        • Verified Purchase
        • Recommended
        Nothing but great experiences with this store. I'm doing a lot of remodeling and painting and hav...
        Nothing but great experiences with this store. I'm doing a lot of remodeling and painting and have had nothing but exceptional experiences.; specifically with Kristen at the paint counter and Rick Nanez in appliances. They have been patient, kind, friendly, humorous, and totally invaluable in helping me choose what I need and making sure I don't get lost with the infinite choices there are.
        by
        • Verified Purchase
        • Recommended
        I love the Orange store on Katella, I've been coming here for years and it's still nice to see a...
        I love the Orange store on Katella, I've been coming here for years and it's still nice to see a few familiar faces.
        by
        • Verified Purchase
        • Recommended
        Store was very clean, coffee tasted good too! Everyone always asks if I need any help finding any...
        Store was very clean, coffee tasted good too! Everyone always asks if I need any help finding anything.
        by
        • Verified Purchase
        • Recommended
        Great customers services and they really care about their customers.
        Great customers services and they really care about their customers.
        by
        • Verified Purchase
        • Recommended
        friendly and helpful employees
        friendly and helpful employees
        by
        • Verified Purchase
        • Recommended
        Everything was perfect, so many new friendly faces too!
        Everything was perfect, so many new friendly faces too!
        by
        • Verified Purchase
        • Recommended
        Great Customer service!!! Always will to help. Never had a problem.
        Great Customer service!!! Always will to help. Never had a problem.
        by
        • Verified Purchase
        • Recommended
        Great customer service
        Terri gave great customer service i highly recommend this store
        by
          • Recommended
          APPLAUSE APPLAUSE
          It's nice to be greeted by everyone! I can always find what I'm looking for.
          by
            • Recommended
            Outstanding
            Everyone is very friendly. I always come because the friendly associates
            by
              • Recommended
              Always leave with a smile
              I went into the Katella store and was given great service.
              by
                • Recommended
                Horrible experience for exchanges/returns
                I called the one 800 number customer service line and they pretty much said that it's up to the Store manager discretion if he or she would like to return something. If a customer has a product that has a lifetime warranty he there shouldn't be any discrimination whether the item should be exchanged for another item that is working it's kind a like the managers pick and choose who they feel need to return more than others I think it's because maybe they get a lot of people scamming them on returns what they should do is actually not think that everybody is out to scam him when the real customer comes in with the real item in a real return they think they're getting scammed by them but when someone comes in and is really scamming them they return stuff I don't get it I'm so frustrated with the Home Depot's two locations in particular
                by
                  Showing 1-30 of 428 reviews

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