Reviews for Payson #422

I’m now 69 years old. I have trouble loading big items. I’ve started ordering these items for pick up. I’ve always had help with the loading. Thank you.

The employees are top quality. The store policy cost them my loyalty.

Employees are friendly, shelves are stocked, lumber is straight and properly stacked every time I walk in. I will be back shopping for building materials in the future

Live plant purchase and happy with results after outdoor planting

Every employee I've talked with at Payson az store is very helpful and knowledgeable and friendly. I couldn't ask for better

Seems like your survey is more interested in taking my money than helping me

Do not special order from the Payson store. I had 2 special orders this summer for 2 jobs and both had issues.

Finished porch - all from Home Depot - $20,000.00 Turn out beautiful

I bought a vacuum cleaner cause it was yellow tagged came in a couple days later and it was yellow tag even more so I tried to return and re-purchase and the lady I was dealing with dropped her shoulders and sighed like a child ( a 60 year old) like she just heard the worst news she’s ever heard and then proceeded to help the person that just came in behind me that had left the building to go out to their car With zero regards to anyone else in line or their time

We purchased a Maytag washer.

Very pleasant experience. Would recommend this store to anyone looking for home improvement

I purchased product yesterday.

Needed a replacement shower head. Proces and selection were good so we bought one for home and one for cabin. We always find what we need at Home Depot.

We go here often (30 miles one way ) helpful people who know how to do things.

Great people, ready to help!

Three different associates helped us throughout the store. In all three cases we wouldn’t have been able to find the necessary parts. All three went out of their way to help us find the parts and products we were needing. All businesses should have such friendly and helpful staff!

Waiting shipping to local store..

Derek, met me at my level and politely brought me up to a better understanding. He is an employee I hope someday to see managing a store. He goes way beyond the call of duty and meets the need of the customer.

Clean store, friendly, helpful crew, and love shopping in Payson.

Deadra, our salesperson was was very helpful and courteous,

Would be nice if an employee would help load lumber off rack and into cart. And help load lumber from cart to truck.

As I stated in previous section

We bought a LG washer and stove from Payson Home Depot. The only person to talk to that knows anything about appliances is Phil (in my opinion). I had 2 Whirlpool washers. The first washer wouldn't spin after 3 years. Bought another one at Home Depot, 2 weeks later the sensor quit to start the machine. Phil at Payson Home Depot helped suggested an LG and helped us get a refund on the Whirlpool.

Knowing the product is on the shels and you can get in and back to work is key for me. Other store online inventory numbers are questionable so you call amd end up on hold. I dont have that proeblem at the Payson Homedepot. Their instore wifi is like all the other home depots horrible. Don't try and use their app in store it is useless until you leave. Beware that means scaning your pro account barcode, redeeming awards, discounts, and "snacks" become a big hassle to where I give up and leave.

Your employee are nice and they take their time talking to you I appreciate that

The Payson store is very close and that helps a lot, but I have been a customer of Home Depot for many, many years, going back to the late 1900's. The first store I visited was in the Atlanta area in the 1980's.

Moving into a new apartment and we needed a few things. Everything we needed and more!

I bought a water softener and some paint supplies. The associates helped me check out and even loaded my car for me. Great place to shop!

For many years I have used my phone land line for my rewards points and once in a while I got coupons that I was able to print and take to the store to get a 10% discount on purchase over $100 dlls. Now those coupons are not printable and I can not take my land line to home depot get the bar code to validate those coupons. Customer service is not available to help either.

Thank you for the excellent customer service