#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(928)468-5162

Rental Center

(928)468-5168

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2000 North Beeline Hwy

Payson, AZ 85541

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 544 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (544)
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Showing 1-30 of 544 reviews
Great customer service.
I’m now 69 years old. I have trouble loading big items. I’ve started ordering these items for pick up. I’ve always had help with the loading. Thank you.
by
    • Recommended
    Return policy
    The employees are top quality. The store policy cost them my loyalty.
    by
      Night and day compared to the valley
      Employees are friendly, shelves are stocked, lumber is straight and properly stacked every time I walk in. I will be back shopping for building materials in the future
      by
        • Recommended
        Great store
        Live plant purchase and happy with results after outdoor planting
        by
          • Recommended
          Very helpful
          Every employee I've talked with at Payson az store is very helpful and knowledgeable and friendly. I couldn't ask for better
          by
            • Recommended
            No one to help
            Seems like your survey is more interested in taking my money than helping me
            by
              No customer service
              Do not special order from the Payson store. I had 2 special orders this summer for 2 jobs and both had issues.
              by
                Home Owner
                Finished porch - all from Home Depot - $20,000.00 Turn out beautiful
                by
                  • Recommended
                  Terrible training
                  I bought a vacuum cleaner cause it was yellow tagged came in a couple days later and it was yellow tag even more so I tried to return and re-purchase and the lady I was dealing with dropped her shoulders and sighed like a child ( a 60 year old) like she just heard the worst news she’s ever heard and then proceeded to help the person that just came in behind me that had left the building to go out to their car With zero regards to anyone else in line or their time
                  by
                    Great store and people.
                    We purchased a Maytag washer.
                    by
                      • Recommended
                      Great service
                      Very pleasant experience. Would recommend this store to anyone looking for home improvement
                      by
                        • Recommended
                        Bought household flooring and received excellent help.Worker was Kyra Johnson
                        I purchased product yesterday.
                        by
                          • Recommended
                          Great selection!
                          Needed a replacement shower head. Proces and selection were good so we bought one for home and one for cabin. We always find what we need at Home Depot.
                          by
                            Great store.
                            We go here often (30 miles one way ) helpful people who know how to do things.
                            by
                              • Recommended
                              Super friendly
                              Great people, ready to help!
                              by
                                • Recommended
                                Excellent staff
                                Three different associates helped us throughout the store. In all three cases we wouldn’t have been able to find the necessary parts. All three went out of their way to help us find the parts and products we were needing. All businesses should have such friendly and helpful staff!
                                by
                                  • Recommended
                                  Appliance Purchase
                                  Waiting shipping to local store..
                                  by
                                    • Recommended
                                    Amazing employee
                                    Derek, met me at my level and politely brought me up to a better understanding. He is an employee I hope someday to see managing a store. He goes way beyond the call of duty and meets the need of the customer.
                                    by
                                      • Recommended
                                      Will shop again
                                      Clean store, friendly, helpful crew, and love shopping in Payson.
                                      by
                                        • Recommended
                                        I wass impressed with the transaction
                                        Deadra, our salesperson was was very helpful and courteous,
                                        by
                                          • Recommended
                                          Loading unloading
                                          Would be nice if an employee would help load lumber off rack and into cart. And help load lumber from cart to truck.
                                          by
                                            Closest store
                                            As I stated in previous section
                                            by
                                              • Recommended
                                              Payson Home Depot
                                              We bought a LG washer and stove from Payson Home Depot. The only person to talk to that knows anything about appliances is Phil (in my opinion). I had 2 Whirlpool washers. The first washer wouldn't spin after 3 years. Bought another one at Home Depot, 2 weeks later the sensor quit to start the machine. Phil at Payson Home Depot helped suggested an LG and helped us get a refund on the Whirlpool.
                                              by
                                                Great selection for the do it yourself experts.
                                                Knowing the product is on the shels and you can get in and back to work is key for me. Other store online inventory numbers are questionable so you call amd end up on hold. I dont have that proeblem at the Payson Homedepot. Their instore wifi is like all the other home depots horrible. Don't try and use their app in store it is useless until you leave. Beware that means scaning your pro account barcode, redeeming awards, discounts, and "snacks" become a big hassle to where I give up and leave.
                                                by
                                                  • Recommended
                                                  Service
                                                  Your employee are nice and they take their time talking to you I appreciate that
                                                  by
                                                    good
                                                    The Payson store is very close and that helps a lot, but I have been a customer of Home Depot for many, many years, going back to the late 1900's. The first store I visited was in the Atlanta area in the 1980's.
                                                    by
                                                      • Recommended
                                                      Great store…great staff!
                                                      Moving into a new apartment and we needed a few things. Everything we needed and more!
                                                      by
                                                        • Recommended
                                                        Very helpful
                                                        I bought a water softener and some paint supplies. The associates helped me check out and even loaded my car for me. Great place to shop!
                                                        by
                                                          • Recommended
                                                          Bad customer service
                                                          For many years I have used my phone land line for my rewards points and once in a while I got coupons that I was able to print and take to the store to get a 10% discount on purchase over $100 dlls. Now those coupons are not printable and I can not take my land line to home depot get the bar code to validate those coupons. Customer service is not available to help either.
                                                          by
                                                            Excellent Customer Service
                                                            Thank you for the excellent customer service
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 544 reviews

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