I enjoy shopping in this store. Items are generally easy to find in that they are logically placed. and notably, any time I have had to ask where to find something, whomever I ask has been prompt, courteous AND accurate. In addition to those general experiences, I especially want to recognize one of the associates-- Rick-- who was most helpful and knowledgeable and friendly/courteous in working through all the issues I had in opening my Home Depot charge account. He knew exactly what to do, who to call at the bank, etc. and was so cheerful and upbeat in our dealings. And to that point, in subsequent trips to the store, I've seen him employ that same demeanor. How refreshing!
The Home Depot
Contact Us
Main:
(585)385-4090
Pro Desk:
(585)218-2400
Store Hours
- Mon-Sat: 6:00am - 9:00pm
- Sun: 8:00am - 8:00pm
See What's Happening in Your Store
Special Buy of the Day
- Buy Online Pick Up in Store
- Buy Online Deliver from Store
- Order Pick Up Lockers
- Kitchen Showroom
- Expanded Appliance Showroom
- Home Depot Truck Rental
- Propane Exchange
- Moving Truck Rental
- Key Cutting
Nearby Stores
Did you know?
This store helps divert waste from landfills by accepting CFLs, lead acid batteries, rechargeable batteries, and plastic plant pots for recycling
This store recycles all shrink wrap, contributing to the 780 million pounds that The Home Depot sold to Trex last year. This is used to manufacture composite decking, bringing us one step closer to a circular economy.
LED lights in your local store helped save on energy consumption by 98 million kilowatt hours last year. Many stores also participate in renewable energy initiatives like solar and wind.
The Home Depot's core values are based on doing the right thing for our customers and associates, and this commitment extends beyond our stores to our communities and the environment. We are your partners in environmental sustainability. Learn More.
Store Details
Welcome to the Penfield/Rochester Home Depot. We can't wait to help you get started with your next home improvement project.
Whether you're looking for Husky storage or cleaning supplies, your local hardware store has you covered. Our skilled associates can help you find the products you need for your DIY project. You can also check out our Home Depot product locator app, which displays a store map, the aisle location and the current inventory available for the items you're looking for.
At Home Depot, being active in our community is important to us. In 2018 alone The Home Depot Foundation committed more than $5 million to disaster response in areas impacted by fires, hurricanes and flooding. In-store, we cover a wide variety of topics in our DIY workshops, where the focus is hands-on learning and providing you with expert advice.
We're here to help, no project is too big or too small. We look forward to seeing you in our aisles.
Sincerely,
The Penfield/Rochester Store Team
When does The Home Depot Black Friday 2021 event start at the Penfield/Rochester store?
Our Black Friday event will run at our Penfield/Rochester store and online between November 3 and December 1. Instead of a single day Black Friday event, you can relax and enjoy stress-free shopping without risking your well-being. To ensure your safety and reduce overcrowded lines in our stores, we intend to comply with social distancing regulations and require everyone to wear a face mask. As always, you can shop Home Depot Cyber Monday deals in our endless aisles online.
What are the top Home Depot Black Friday deals at the Penfield/Rochester store?
There's no shopping experience out there quite like The Home Depot Black Friday. We have all the necessities to make your home festive with holiday decor. Celebrate the tradition with fresh-cut trees, artificial Christmas trees, and indoor or outdoor Christmas lights in any style. Our Penfield/Rochester store will offer Black Friday appliance deals and discounts on tools and smart home products.
How do I check my Home Depot gift card balance?
The Home Depot gift cards are a popular choice during the Holiday season, with givers and doers that can be purchased in-store at our brick-and-mortar stores or online at homedepot.com. If you are a recipient, you can check your gift card balance online or visit your local Home Depot store and ask a cashier to check the balance for you. Our gift cards can be redeemed in-store or used to make purchases online with no additional fees.
What additional precautions is The Home Depot taking in light of COVID-19?
As part of our normal practice, our stores and other facilities are cleaned and sanitized daily. Following guidance from the Centers for Disease Control and Prevention (CDC), we've increased the frequency of cleaning and general hygiene maintenance in stores and other locations. We've also stepped up our efforts to disinfect high-traffic and high-touch areas like self-checkout, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
Does The Home Depot Penfield/Rochester offer curbside pickup?
We deliver curbside – order online for convenient store pickup daily until 6 p.m. Here's how:
- Buy Online and choose the "Store Pickup" option on the product page or in your cart.
- Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
- Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your "Order Ready" communication. Remember to bring your identification.
91%
Of Customers
Recommend This Store
387 of 426 reviews
Star Rating
Home Improvement Profile
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Tony
I enjoy shopping in this store. Items are generally easy to find in that they are logically place...
July 24, 2021
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Laura
I was overcharged today and made it clear to to the cashier. She didn't do anything to fix it. ...
July 23, 2021
I was overcharged today and made it clear to to the cashier. She didn't do anything to fix it. I then had to wait with customer service.
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anon
Store is critically understaffed in all customer facing roles such as cashier's and customer serv...
July 05, 2021
Store is critically understaffed in all customer facing roles such as cashier's and customer service representatives.
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WC
This is my go-to store! Always get great service and clear answers to all my questions. I have ...
July 02, 2021
This is my go-to store! Always get great service and clear answers to all my questions. I have literally spent thousands here and don regret a penny spent!
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Migs
Second time in a row that the paint department did not match the color from the old can. It might...
June 25, 2021
Second time in a row that the paint department did not match the color from the old can. It might not seem like a big deal but when you are just doing touch ups it causes big problems .
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NMG
Excellent knowledge employees & that makes all the difference in a shopping experience.
June 19, 2021
Excellent knowledge employees & that makes all the difference in a shopping experience.
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Peachfuzzonskislope
The Panorama Home Depot store might look like a regular one, but the store associates and staff a...
June 17, 2021
The Panorama Home Depot store might look like a regular one, but the store associates and staff are always friendly and helpful...this store deserves all the positive statementsI can give them!
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Grammie
The Penfield store is always clean, always has available, friendly associates who will answer any...
June 15, 2021
The Penfield store is always clean, always has available, friendly associates who will answer any question and put you in the right direction - or take you there!
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