#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(334)291-4202

Rental Center

(334)291-4208

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3784 Us Highway 431 N

Phenix City, AL 36867

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 640 reviews
91%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (640)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 640 reviews
love the store always shop here
love the store always shop here
by
  • Verified Purchase
  • Recommended
This Home Depot in Phenix city, Al is a pleasure to shop at. The employees doesn't wait for you t...
This Home Depot in Phenix city, Al is a pleasure to shop at. The employees doesn't wait for you to ask for help, if they see you looking in a area at an item, which were easily found, they will come over to you to see if they can help. The employees are friendly and knowledgeable about their job which is a trait you don't often see now a days.
by
  • Verified Purchase
  • Recommended
The Phenix City, Alabama Home Depot store is an awesome home improvement , building materials , E...
The Phenix City, Alabama Home Depot store is an awesome home improvement , building materials , ECT place to shop. We absolutely love Home Depot, but some of the employees need to be more customer oriented , there are a lot of employees in that store that will never even speak to a customer. We have had employees walk by us and not even look at us, not to mention asking us if we need any assistance. We love shopping at Home Depot , but their employees need to be more helpful and courteous.
by
  • Verified Purchase
  • Recommended
The workers are garte. The store was clean
The workers are garte. The store was clean
by
  • Verified Purchase
  • Recommended
Nice and professional employees. Ray Hope is a great guy; helpful and friendly.
Nice and professional employees. Ray Hope is a great guy; helpful and friendly.
by
  • Verified Purchase
  • Recommended
Customer service above and beyond expectations. So polite and attentive to me asking for Help. Sa...
Customer service above and beyond expectations. So polite and attentive to me asking for Help. Safe distance and very clean.
by
  • Verified Purchase
  • Recommended
While trying to find a certain small hand tool - I asked three different people where I would fin...
While trying to find a certain small hand tool - I asked three different people where I would find it- the first said "I don't know" and then went on her way- the next 2 said "we just went on break" and walked off laughing. After finding what I needed - I go to check out and the woman there will not accept my government issued VA card because it does not say what branch I was in. IF YOU ARE A VETERAN - GO SOMEWHERE ELSE !!!
by
  • Verified Purchase
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
Got great service without asking for Help. Cashier was very Friendly ☺
Got great service without asking for Help. Cashier was very Friendly ☺
by
  • Verified Purchase
  • Recommended
i go to this store because i have and have made friends . i am sure i have known some for close ...
i go to this store because i have and have made friends . i am sure i have known some for close to 30 years. the store is easy to get to. i like the hand wash at the door. with many options. no one can keep customers from putting bolts in any place rather than where it came from. happened to me at register. other customers had to wait for me to go back and get all same size bolts. some times i go out of my way to find friends and say hi . i can think of 5 off the top of my head. i like seeing the same people in their sections for years. they know the product and what the store carries. gives me confidence.
by
  • Verified Purchase
  • Recommended
The customer service desk is always 110% about service. Not just friendly but above and beyond. I...
The customer service desk is always 110% about service. Not just friendly but above and beyond. I wish all customer service departments in every Home Depot store could be trained by this Crew
by
  • Verified Purchase
  • Recommended
The associates were friendly and courteous. So glad that Home Depot is following the major rule- ...
The associates were friendly and courteous. So glad that Home Depot is following the major rule- Wear Masks. I have an immuno compromised person at home. Prevention is better than cure.
by
  • Verified Purchase
  • Recommended
The store was well stocked and the garden center has a great variety to choose from
The store was well stocked and the garden center has a great variety to choose from
by
  • Verified Purchase
  • Recommended
helpful employees, clean store, they always have what I need. I have never had a issue at this st...
helpful employees, clean store, they always have what I need. I have never had a issue at this store. Its always a pleasant visit.
by
  • Verified Purchase
  • Recommended
shop at the Phenix city store four to five times Aweek
shop at the Phenix city store four to five times Aweek
by
  • Verified Purchase
  • Recommended
Thank you for your hard work, pleasing attitude and smiles, your dedication to service and for be...
Thank you for your hard work, pleasing attitude and smiles, your dedication to service and for being there for us in this terrible time. I always feel comfortable and safe while shopping at this location. I found everything I was looking and more.
by
  • Verified Purchase
  • Recommended
extremely DISSATISFIED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! CASHIER C...
extremely DISSATISFIED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! CASHIER CHARGED ME FOR SWAPPING OUT PRODUCT THE SAME EXACT PRICE, SHOULD HAVE BEEN AN EQAUL SWAP. SO I PAID DOUBLE FOR MY PRODUCT, 29.97 X 2= 59.94 NOT HAPPY AT ALL
by
  • Verified Purchase
Good store and employees are happy to be of help. Keep it up!
Good store and employees are happy to be of help. Keep it up!
by
  • Verified Purchase
  • Recommended
terrible experience doing curbside pickup that is apparently a week behind. a ridiculous response...
terrible experience doing curbside pickup that is apparently a week behind. a ridiculous response to a ridiculous virus
by
  • Verified Purchase
We always choose Home Depot. Today David from tools at the Phenix City location made us realize o...
We always choose Home Depot. Today David from tools at the Phenix City location made us realize once again why we always choose Home Depot. I cannot rave enough about the outstanding service we received. He went above and beyond to help us out without being asked to do so! Cannot thank him enough! Thank you David, and Home Depot!
by
  • Verified Purchase
  • Recommended
Had a rather large online order that I anticipated would take longer than normal. Came in to canc...
Had a rather large online order that I anticipated would take longer than normal. Came in to cancel it due to only having a small window of time to pick up, and CJ was walking up with the order. He and Jenny at the customer service desk were extremely helpful and professional, and are a main reason for me planning to continue shopping here
by
  • Verified Purchase
  • Recommended
We really like this neighborhood store. It is always very active and busy. We like the good sto...
We really like this neighborhood store. It is always very active and busy. We like the good stock of plants and veggies they always have. We appreciate very much the helpful response and assistance we get from their employees. In addition to home and garden stuff, we also have purchased our washer and dryer from this store. We are very happy with the product. Keep up the good work.
by
  • Verified Purchase
  • Recommended
i have never had problems with this store before but today was NOT good!! the check out employee...
i have never had problems with this store before but today was NOT good!! the check out employee after standing in line would not let me go next when it was my turn instead i had to wait in 2 other lines when i needed to leave quickly because my wife is on chemo therapy and a high risk to the virus.
by
  • Verified Purchase
Excellent customer service. Able to get what I needed in a timely manner.
Excellent customer service. Able to get what I needed in a timely manner.
by
  • Verified Purchase
  • Recommended
the cashier was very nice and patient her name was melissa k
the cashier was very nice and patient her name was melissa k
by
  • Verified Purchase
  • Recommended
I have shopped at this Phenix City Home Depot from 2008 thru today 3/9/2020. I started shopping t...
I have shopped at this Phenix City Home Depot from 2008 thru today 3/9/2020. I started shopping there for items I need to built my house. Some of the same employees are still there. That tells me a lot about HD as an employer. For the most part HD had everything I needed from lumber thru fasteners, to bathroom items( shower, toilet, sinks etc.) Many times employees would cut lumber for me! I bought insulation, rented trench diggers, electric saws and stands, measuring tapes, and on and on...You get the idea. I kept returning to this store because I knew it would most likely have what I needed, at a fair price and above all get HELP, as I am not a pro builder or carpenter, etc. And I have purchased untold number of plants,seeds, fertilizers, etc as well! And I have bought ALL my paint there as well. I shopped for ceramic tile and found what would suit me.Fortunately this HD store is on the major highway that goes by my house so is very convenient as well.
by
  • Verified Purchase
  • Recommended
Friendly staff and service
Friendly staff and service
by
  • Verified Purchase
  • Recommended
This review is concerning a purchase I made on 12/04/19 of paint for the interior of my home. I e...
This review is concerning a purchase I made on 12/04/19 of paint for the interior of my home. I entered the store and went to paint department there I a young man was working and I asked him if could match the paint I had brought with me he said yes. I give him the 5 gallon container with the type of paint, paint code, on the label. I asked him if I could buy semigloss paint in a 5 gallon Container he told me no, so asked if I buy flat paint in a 5 gallon container he yes. So told him to put the paint that was matching for me in a 5 gallon container. I paid for the paint and took it the home started to paint and it did not match so I returned to Home Depot on Hwy 280 Phenix City the next day There I met the manager of the Department and I told he what had happen ! he told the paint could not be returned so I asked what can do with 5 gallons of paint that didn't match my interior walls ? He told me to go home and cut a piece of dry wood form my wood with paint on it and bring it back and he wood match it. Well I did just that and returned to the store. He look at the color and added more white to lighten up the paint until he say that's the closest I can come, well I brought the paint home and that did not match either so I spent $150.00 on paint that does not my interior so I will not be buying any more paint for home depot because it was not made clear that the paint could be returned at the time that I had it mixed.
by
  • Verified Purchase
1 found this review helpful
Associates in the lighting and flooring departments were very helpful and knowledgeable. The floo...
Associates in the lighting and flooring departments were very helpful and knowledgeable. The flooring they helped me choose is beautiful.
by
  • Verified Purchase
  • Recommended
This is absolutely the friendliest store in Phenix City. Employees are amazing.
This is absolutely the friendliest store in Phenix City. Employees are amazing.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 640 reviews

Nearby Stores

Find Another Store

2891 Sowega Dr

Columbus, GA 31909

5.99 mi

Rental Center

(706)321-5602

Pro Service Desk

(706)321-5613

Mon-Tue: 6:00am - 10:00pm

Wed: 6:00am - 6:00pm

Thu: 9:00am - 8:00pm

Fri: 6:00am - 10:00pm

Sat: 6:00am - 10:00pm

Sun: 8:00am - 8:00pm

2190 Tigertown Parkway

Opelika, AL 36801

22.23 mi

Rental Center

(334)737-2408

Pro Service Desk

(334)737-2402

Mon-Tue: 6:00am - 9:00pm

Wed: 6:00am - 6:00pm

Thu: 9:00am - 8:00pm

Fri: 6:00am - 9:00pm

Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm

1500 Lafayette Pkwy

Lagrange, GA 30241

37.01 mi

Rental Center

(706)242-1861

Pro Service Desk

(706)242-1864

Mon-Tue: 6:00am - 9:00pm

Wed: 6:00am - 6:00pm

Thu: 9:00am - 8:00pm

Fri: 6:00am - 9:00pm

Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm