Pocatello #1807

This store is always getting rid of anyone that Actually knows something and can help you. Its like the managers are threatened by anyone showing knowledge and so they replace them with people that are still learning and are not much help. They also go out of their way not to ask you if you need help.

I had been trying to get a drill press from Home Depot for about two weeks. The one that I wanted, was no longer available either at the store or online. I went through Home Depot.com and had a drill press shipped to my home. It was the wrong one! The one we ordered was not the one that was sent! we took that drill press to the store in Pocatello. Ann, in power tools, was more than helpful in getting us the floor model and letting us take that one home. It was the one that I originally wanted in the first place. Ann was such an extremely helpful employee, we’ve never had that kind of customer service before at Home Depot! She is a keeper for Home Depot!!!

Run! Find a different place to shop. Inventory isn't half of what Idaho Falls HD carries for some reason. Employees not well trained, or maybe not empowered by management...not sure exactly which? It is what it is. I shop here very rarely, and when I do it's because I've exhausted all other options. #lastresort

This Home Depot shines out as an example help to the community. The teamwork with ISU on the construction combine has been very impressive.

Store tends to be well stocked, associates are very helpful and seem better in department knowledge than other stores (and competitor's stores.) Location by two major freeways is a plus. Minor quibble, was that items I was purchasing (butcherblock countertops) were not located in a bay or sales rack, but in the overhead in a totally different department. (The end cap they were in last time was taken over by a tool display, not exactly the best use of said end cap IMHO.) The associates in Plumbing (second minor quibble, why does Plumbing deal with countertops, when that should be Millwork or Lumber?) did quickly assist me and got the items down and on my cart promptly. Finally, the cashier and department head did an excellent price match due to a disparity in pricing on one item, with no hassle at all.

I appreciate the helpful employees who are always willing to answer my questions.

Always friendly and a good experience.

In the past I had problems with your store because of the way you treat female veterans. It’s like we don’t deserve the respect as male veterans. I gave the store a chance because a friend said you had gotten better. Delores came up to me helped me and I ordered what I needed. She was nice easy to talk to and showed me the store cares about women who comes in the store. I will be shopping here more if this is how I’ll be treated.