We came into the store yesterday with a paint sample that we had previously purchased from this Home Depot Location, looking to get more paint to finish our house. We chose a color called “Urban Raincoat” and have painted several rooms this color. Bob at the paint counter tried to be helpful, but ended up causing quite a few problems. First, he was juggling multiple customers. While this is an important skill for any retail employee, Bob failed to finish one step before jumping to the next customer. For example, instead of taking the extra 10 seconds to put the paint on the mixer before helping another customer in an aisle that had been closed, he proceeded to help her and delayed us by several minutes. There were several cans of paint on the mixer and it was difficult to tell which was which. Another employee saw us waiting and offered to jump in and help, but Bob returned shortly after and completed the mixing. We had 3 types of paint that we needed, but only ended up getting two types because Bob kept walking away. He didn’t ask if we were through before he moved on to the next customer, and we had several types of paint that we needed. We ended up waiting in “line” twice to be helped by the same employee, and added nearly half an hour to our shopping trip. We were frustrated and pressed for time, and opted to get our third can of paint another day.
Upon returning home, we repainted the entire bedroom that we have been working on for the past month. It’s worth mentioning that we have probably spent well over $1k at the Warren Ave Home Depot for this bedroom (light fixtures, joint compound for skim coating, tools, paint, drop cloths and rosin paper, the list goes on and on). I spent several hours (along with a neighborhood kid we hired to help us) painting the bedroom by using one can with a roller, and using the smaller “sample” can of paint to hit the finer spots with a roller and brush (around outlets, seams, corners, etc.). Everything looked good until we looked at it this morning when it was dry – these were clearly two different tones of paint. We used the same brand of rollers (in some cases the same individual roller), same mixing trays, etc. The sample paint is less than one month old, and was stored carefully. Everything was painted in the same thickness, at the same time, with the same temperature and humidity. In short- there are no environmental factors that could have affected the difference in paint color. Although the difference is slight (and indistinguishable when the paint is wet), it’s easily noticeable from a distance. Since we started to paint other rooms this color, we now have one room that doesn’t match the others.
So, because Bob decided to bounce around from customer to customer, he didn’t pay attention to detail and gave us a different color of paint from the sample we provided. This isn’t acceptable, since this sample was the exact same brand and style of paint and came from this very Home Depot store on August 7th of this year and was properly stored since. I’m left to assume that he didn’t properly mix the paint because he wasn’t paying attention. We must now repaint the entire bedroom, a process that we anticipate will take several hours. We understand that his actions weren’t intentional, but it ended up causing us a serious problem which will cost us a lot of time, energy, and money.
Please email me so that we can sort out this issue. We have photos to show the difference in color if you would like proof of this predicament. For starters, we would like the price of our paint to be refunded. Obviously we cannot return anything except one of the empty paint cans (we discarded two of them already because our trash pickup is early Monday morning), and the paint is already on our walls. We would also like something in consideration of the time that we have spent (and will be spending) to rectify this issue that was caused by your employee. We anticipate that it will take approximately four hours to repaint every surface of the bedroom (ceiling, walls, etc.).