#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(401)276-7605

Rental Center

(401)276-7611

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

387 Charles St

Providence, RI 02904

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Customer Store Reviews

  • 4.5 out of 380 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (380)
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Showing 1-30 of 380 reviews
Beautiful white toilet
I just bought this dual flush white toilet that helps safe the water consumption . It looks amazing in my bathroom and I would recommend this toilet to my friends and family. It cost me about $94.00.
by
    • Recommended
    Great plant selection. An abundance of healthy looking plant materials
    This customer chose to rate the product and not provide text.
    by
      Great place
      See Will at the Charles Street Providence RI for your needs.Excellant and very helpful from A to Z!
      by
        • Recommended
        Lee at the Charles St store.
        Lee made sure my product was reordered and delivered to my address. She is patient and courteous. She is an asset to the company and she be commended for her dedication to Home Depot and its customers. Thank you Lee and keep smiling.
        by
          • Recommended
          KC&SON UNLIMITED LLC
          EVERYTHING I BUY HERE COMES WITH THE BEST SUPPORT TEAM IN THE BUSINESS! THE PRO DESK AND MANAGEMENT! ARE THE BEST!!
          by
            • Recommended
            Employee was a no-show for my flooring specialist appointment
            I made an appointment to meet with a flooring specialist 4 days in advance, and took the morning off work. My appointment was at 8am and when I arrived, I was informed that no one had scheduled anyone for my appointment slot and that I would have to wait a full hour for an employee to show up that could help me. No one apologized or seemed the least bit concerned that they had messed up so badly. This experience wasted my time and the disregard for cutomer's valuable time was unbelievable.
            by
              great service
              The employee who helped us yesterday was excellent—very helpful and kind. Her name is Eyanda (I may not be spelling it correctly).
              by
                Appliance Associate in Store 4285
                Janne’t is phenomenal Appliance Associate and always receive the best and professional service every time I make an appliance purchase.
                by
                  • Recommended
                  My experience was terrible
                  I. Went a power trial and it did not work and I made me by the part to fix it
                  by
                    Price run around
                    When a splash card was present showing money off an item I was told that the price was the price and there was nothing that could be done.
                    by
                      Employees Lauren and Jay
                      Lauren (male) in customer service and Jay in the paint department are the two most valuable and personable representation of the Home Depot you have in the store! They are always on point, always happy to help, and always the there when you need them! They deserve a raise! I’m a 6 day a week pro customer who has shopped at this location every single day for almost a decade.
                      by
                        • Recommended
                        Handyman
                        I found all what i need
                        by
                          • Recommended
                          Organized & helpful store
                          I came in only to buy one item & wound up buying multiple items. An associate in the bath department helped me to decide on the extra items 😉 Thank you! 😉
                          by
                            • Recommended
                            Store is UNDERSTAFFED
                            The store is understaffed. I have to wander all over to find someone to help me. I’d gladly pay more for products if the staffing was increased. Corporate greed at its finest.
                            by
                              Always helpful
                              The always have what I need and most of the staff are very knowledgeable.
                              by
                                No human being to check out you
                                Easy enough to find what I needed however there were only self checkouts and the space to check out is very tiny so it made self service EXTREMELY cumbersome.
                                by
                                  Avoid at all cost
                                  Charles street stores have cops looking over your shoulder employees not moving out of your way and chatting about girlfriends as the isles are blocked for fork lift activities
                                  by
                                    service
                                    I think it's a shame that the store is 90% self check out i pay a premium price for the products and would expect someone to check me out, very sad that you are taking away jobs from the people
                                    by
                                      Clean and very neat
                                      Love this store , it is always clean and the employees are always near by to help with any questions you may have
                                      by
                                        • Recommended
                                        Self check out employees
                                        At first, I assumed the person was just having a bad day, but every time I go to use the self check out I happen to see the same little white lady with glasses. She is a little obnoxious and rude. She’s just stares at you the whole time hovering over you like your shoplifting Mind you there’s cameras everywhere and a police officer standing right there but yet she’s acting like she’s Captain America could be A race if so She’s definitely in the wrong store. If that’s the case , this is my fourth incident with the same lady always checking my stuff saying I didn’t scan something it’s just ridiculous.
                                        by
                                          Paint Guy to the Rescue
                                          I try to remember names, and I even asked him. Well the Paint guy was clutch! After being misdirected by a newbie and directed to the other side of the store, The Paint Guy was able to show me where a Chainsaw was and help me with the purchase. Thanks Paint Desk guy! I will swing through again because of your "take the bull by the horns" , solution solving attitude. It was great to meet you! I appreciate folks like this who are PRESENT, PREPARED, and PRECISE. The ECHO 59cc GAS POWERED CHAINSAW worked out great today! Thanks again! Then Cira with a Smile cashed me out. Pleasant Lady!
                                          by
                                            • Recommended
                                            Cashier was rude and unfriendly
                                            Arianna the cashier was rude and unfriendly - she acted like I was bothering her by bring my purchase to the cash register... however this store has some really good employees. Arianna is the exception.
                                            by
                                              1 found this review helpful
                                              Lina @home depot Charles St providence
                                              Great employee and team member. Gets the job done and very knowledgable of store items and locations.
                                              by
                                                Great store
                                                Lina was extremely helpful and made my shipping experience a joy
                                                by
                                                  • Recommended
                                                  I visit this location a lot however sometimes it frustrates me because lack of organization.
                                                  I was waiting for 50 minutes before I was able to get something down from the overhead
                                                  by
                                                    • Recommended
                                                    Count your items
                                                    Staff rude and one was high when checking me out and forgot to put two items in the bag I actually paid for.When I returned after speaking with eh manager that day, he did not even apologize.The entire staff grumbles if you ask for help or does not care what you want
                                                    by
                                                      Home Depot Customer Service
                                                      Customer service named Lisa was very helpful, Knowledgeable and Professional. I will recommend her to everyone.
                                                      by
                                                        • Recommended
                                                        Service
                                                        Service was great!!!
                                                        by
                                                          • Recommended
                                                          Great exoerience
                                                          The employees in this location are very friendly and very helpful. Clean store and well kept displays
                                                          by
                                                            • Recommended
                                                            its great
                                                            It is my favorite store for 20 years.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 380 reviews

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