Reviews for South Roanoke #4628

Ridge was extremely helpful in the lumber department. He had a great attitude in assisting me. Diana, the cashier was also very pleasant. Also, this store was in stock on merchandise that two other HD stores did not have. I will go out of my way to shop this store in the future.

When I had no idea what to go with, Colin (the store manager) took the time to help me choose a power tool brand and put together a solid starter combo kit. He was knowledgable, patient, and very helpful making this probably my best shopping experience ever at the Home Depot. Also, I noticed that all employees at the store worked very well together, respected each other, and created a very positive and friendly environment. At checkout, Denise kindly explained the benefits and signed me up for a Home Depot credit card, and I now look forward to shopping here as much as possible.

Poor service items not in stock as per web site

Helpful and pleasant staff

Very friendly and helpful employees here

The first team member who saw me, Kyle, smiled and helped me to find the first part I needed. As I walked toward plumbing, Alan and then Su asked me about the project on which I am working. Alan and Su helped me to better understand and creatively solve my plumbing problem with warmth and genuine kindness, as well as expansive subject matter expertise. Literally every employee with whom I have interacted has been great. I highly recommend this store.

The flowers are always loaded with blooms and ready to be planted in my yard for a gorgeous garden every year. The mix of perennials and annuals makes it easy to highlight my whole yard differently on my terms.

He is a cool guy, knowledgeable in appliances, very helpful

We use Kelloge planting products before and it works very well in our raised beds, pots and ingrown plants and vegetables. I also love to find odd plants that no one else carries.

I tried to make a simple return or exchange today and had my email receipt on my phone. For whatever reason they still insisted they had to put the $3.54 on a in-store credit card. In order to do that they wanted my ID, which I did not have. Not sure why you have to show an ID when you have your receipt. I just let them keep the item and went and bought what I needed. When I checked out the kiosk asked if I wanted an emailed and/or printed receipt. I wondered why bother if you can’t make a return or exchange with the receipt. Oh well, it was only $3.54, but, for me, it’s the principle of the matter.

The associate that helped me, the one with one arm, got me everything I needed.

Called the store and spoke to Dan/Dale and said he would hold 3 items for 60 min. Wouldn't let me pay over phone which can be done. Got to store and find out only 1 left. Bought it. Waited 30 min for someone to load and unchain. Walk outside and its gone. Went to customer service and TJ was super rude and hateful saying it was the computers fault. How do you sell me something and then it is just gone? Asked to have one shipped. Can't be done she says. Only refund. Store lacks leadership

i found some tv related products,there seemed to be a good selection

Great Store always fully stocked. Very helpful employees

Wonderful staff they are there to help you when you need them.

Purchased a stove and waiting on delivery. Employees in the appliance department were very helpful and friendly, knowledgeable about the products. Thank you!

on this location you will find the professionals and exert they help you to accomplish you DIY projects in a perfect way.

IT'S HARD TO FIND CUSTOMER SERVICE THESE DAYS, BUT OUR EXPERIENCE AT HOME DEPOT TODAY AND BEING ASSISTED BY PAUL S. CHANGED OUR MINDS ON SHOPPING ANY WHERE ELSE FOR OUR HOUSEHOLD NEEDS. GREAT EXPERIENCE AND CUSTOMER SERVICE!

I have been very pleased with the attitude and helpfulness of employees.

Very neat clean store with friendly staff.

I have shopped at this store for several years, and the associates are always so kind and patience.

Taylor helped me get the items I needed. She was friendly, helpful, and knowledgeable.

We were given great attention and service by our cabinetry Design Consultant. We had many choices of quality, style and manufacturers for the cabinetry as well as counter tops and accessories.

Not enough staff to locate item

I bought a patio dining set and a conversation set and they said they would assemble it and set a date for pick up. When we drove 1 1/2 hours to pick it up with a trailer , it was not assembled. They were rude about not honoring it and I sent it back.

Terry Dorsey at the prodesk gives me top notch service . That's the reason I shop there.

We needed to buy tile; our salesperson, "Shack" was as nice, helpful and efficient as any one could be! Give that man a promotion!

This store is ALWAYS friendly, professional, approachable, and helpful.

I love shopping at this Home Depot. Great employees and well organized store!

We purchased flooring for entire house. Cindy, Shemar and Shaq were very helpful through the entire process. They offered suggestions and found the answers to our questions.