Reviews for South Roanoke #4628

Had a fantastic experience working with Alan in the appliance section. He was extremely knowledgeable, very helpful and fantastic customer service. This is my second time dealing with him, and I will highly recommend him if someone I know was looking for an appliance in the future to go see him. He pointed some things out that I didn’t even think about when purchasing my fridge.

The employees are always ready to help anyone how needs it

The lady in the paint dept. is awesome she knows her colors and is super helpful

We were so pleased to have Dave help us with several projects. He was knowledgeable, patient and witty. If he didn't know the answer he checked other sources. You need 10 more of him!

When I walk through the door a gentleman name Keith was there and I told him that I needed to buy 40 pound bucket of product, but could not lift it so he saw me through the whole process and check out and loaded in my car. He was just a wonderful person. He’s a retired marine veteran whom I’m thankful for. Lorraine at checkout was so happy and friendly. Just made my day!

This store consistently has the best selection and best quality products available! Their employees are always available to assist locating products and provide valuable information about these products!

There was a time, not so long ago, when I sang The Home Depot's praises. I refused to shop at the big box store across the road on 220 for multiple reasons. Recently, however, The Home Depot has really been letting me down in numerous ways. I have a PRO-X account and have had multiple problems in the past few months with absolutely no resolution. It really doesn't seem like anyone I speak to in the company cares about any of my issues, no matter how many thousands of dollars I spend with them. It's also becoming more prevalent that items I need or am looking for are not in stock. No tool rental?? WHY, Roanoke?? Prior to moving to Roanoke two years ago, I lived in a very small town in Kansas, and that store had a very large volume of tools available to rent. I hope I can find another local option to start doing business with, because I am just about done with Home Depot.

Have exactly what I needed

My husband and I are subcontractors and we have seen a decline in customer service since 2020. But today the staff were very helpful and knowledgeable. Ridge was honest about learning the plumbing department. But he went above and beyond in finding answers and providing service. Austin was kind and helpful at loading our truck with Ridge. Even James at checkout was very helpful and polite. It never fails I find one thing that doesn’t have a bar code and he handed it quickly. I’m very happy with the service today.

ANN was so helpful in garden area and friendly. Lots of choices for flowers.

The workers are very friendly and go out of their way to make sure you have the correct products!

Had to make an exchange. Keona handled the matter quickly and efficiently and with a smile.

The customer service in this store was fantastic. They were very helpful. They helped me find what I needed and the check out time was very quick.

Home Depot is my place to shop for home projects . The employees go well beyond in making you feel like a valued customer. Thanks Home Depot !

Plants are simply beautiful and sources of joy and encouragement to all. If you are looking for some gorgeous plants: trees, shrubs, bushes, annuals, perennials, soil, or accessories for your garden, home, yard, this Home Depot has exactly what you need.

everything i bought worked out great

Store is very neat and organized and a lot to choose from. Cashier. Amanda in lawn and garden was awsome

Loaded 10 buckets of driveway sealer on the cart and then into my car.

Disorganized rows of items that are over priced presented by grumbling, dissatisfied employees. What else is new?

Gina and Janice helped load my pavers. They were so friendly and helpful

Home Depot employee Jerry was very helpful to me during my shopping experience. Offered must need assistance!

We love our out door furniture….

So much nicer to go to a business where the staff actually work and keep the place clean at the same time very pleased with Home Depot.

I went looking for houseplants, the selection was better than at competitive stores. Ann greeted me upon arrival in the garden center and was very friendly when checking out.

A very professional employee helped me find exactly what I was looking for.

Javier has great customer service skills, he helped us pick out the perfect lawn mower for our yard. Very helpful and knowledgeable.

I came in for a fridge and got such a good deal, that i decided to purchase a microwave too.

On March 12, 2024 I went to Home Depot located at 4176 Franklin Road Roanoke, VA around 11:40 am. I picked up 6x6 posts for a deck. The store associates Eric, Diana, and Keith actually had all my materials stacked up and ready to go for me before I even got to the store. All I had to do was walk in and pay for it. I really appreciate the outstanding customer service from the store associates. Job well done. We will definitely be returning customers. Thank you, Garry

A Great place to shop! Friendly and helpful people :)

Was there on Black Friday and Alan Gleiner in appliances was great to work with. It seemed everyone wanted to work with him. Super patient guy and knowledgeable. Appliance displays could have been better in selection. But associate made experience much better.