Reviews for Santa Clara #630

An employee (apparently a manager) stopped and showed the price on every ac unit and helped me pick one up for the same price and near double the cooling.

Terrible service. If I told more she is going to to cancel my credit card like she had said

Tha manager is a bad person including the security guy.

The reason I visit this store over others is - I always get helped by the people. 90 percent of employees here have great attitude and believe in helping the customers which is not common these days. Plus their return policy is also excellent.

The store was well stocked and server was good. I recommend this location, thank you🤠

Store help sucks. Everything is locked up and no one to help unlock! Scan for help is worthless.. no one ever comes

Locate your items of interest online and write down (or save on your mobile phone) both the Aisle # and Rack number!

Sales associate went above and beyond to cut materials to project size.

I just needed to run into Home Depot to grab aviation snips for a project, and they were behind a security sliding door. First, I scanned the QR code to get help, but no one came. After ~5 minutes, I asked someone at the cash register, who called for someone over the PA system. After another few minutes, when no one came, I grabbed someone in an adjacent department. They tried to open it, but couldn't. Called someone, and no one came. This happened twice more - employees tried to unlock it, but didn't work. They called someone over the PA system and no one came. I had to keep looking for help. AWFUL EXPERIENCE.

HD in Lafayette is for contractors. If you are a DYI person and need even a tiny bit if service, clear your calendar for the day it will take that long to get service.

Previously as a homeowner I've occasionally been treated with outright disdain by some of your management staff. Last year it was time to upgrade our thermostat so I went through the PG&E program to et a recommended model with a nice discount coupon. While I was able to find the right thermostat at the store, when it came time to use the coupon the first clerk couldn't figure it out and bumped me over to a supervisor. That gent clearly had an issue with my race and initially claimed that the coupon wasn't valid at Home Depot. After pointing out to him that is was a coupon SPECIFICALLY for Home Depot he shuffled me off to another staff member. That staff member also had trouble with the coupon and insisted that it was out of date or not valid. After pointing out the fact that there was no expiration date a fourth person stepped in and solved the issue. Then there was the time when we attempted order a simple 12' run of kitchen counter in quartz. The price was quoted and we paid in full up front (which is illegal in California). Your subcontractor sent out their estimator who added all sorts on nonsense and demanded DOUBLE what we had already paid. Much discussion ensued with your store staff and I finally had to get my credit card company to take action. The phrase bait and switch was used.

Alison took my call and totally wanted to help me with a non standard order. She did the research and was able to give a successful solution. She went above and beyond the norm. I truly recommend that you utilize her talents and professionalism.

I will actually get delivery tomorrow and I feel confident if the delivery people are as good at their job and my sales person Violeta I will be more than pleased to

I haven't made a purchase from HD for more than a year. So, why am I getting these messages?

Allison and Oscar were super kind and helpful to get the laminate flooring I needed with a forklift from the high shelf. They deserve more than 5 stars!

I am so happy with my Lawn Mower

Buy one thing in person and they somehow match that credit card to your email and constantly bug you for surveys. It's incredibly creepy and super obvious they're tracking you and reselling your data.

I have purchased lumber and is much better than the other guys. Plastic storage bins have been used and the lid and base of box in good shape still. I am always doing handyman stuff, and I seem to like everything overall.

I have shopped at this store for years and have found it to be well organized, clean and friendly. I was looking for a sensor light for my back yard. I could not find the aisle, so I found this young man who was able to understand what I needed and took me to the place where they had a ton of them. They have a good selection of everything you need. I bought my refrigerator there and the delivery was seamless.. great service. They have a service desk and if you are patient, and wait til the commercial folks are done, they can help you with your project. They are even willing to look things up and order for you. I ordered lots of stuff thru them and it was easy and they are all so very nice at the desk. Give it a try.. it's worth it.

We bought a few items and the Santa Clara, CA Home Depot Store, and every employee that we encountered was friendly, helpful, and an all-around pleasure to encounter while in the store. We had bought a microwave from the same store about two weeks ago and had the experience with the employees working that day. Going forward this store will be our go-to home improvement store!

Great store with great employees!

While there are some things I might need to go here for that I can't get elsewhere, the fact that there is no ApplePay payment option (hello, it's 2024) makes it not just inconvenient, but sometimes impossible (wallet in car and not having any credit cards with me, because the phone is all I need) to shop here. Having to carry and give credit card info is far more risky.

Feedback for 2435 Lafayette St Santa Clara Garden checkout cashier and garden center employee: Very unhelpful and not my business attitude. Tried to check out with three items, a plant, and two other items. The cashier scanned the plant twice with her gun. It couldn’t register. She called for a manager. No one appeared. She put my items away and told me to wait. Person who appeared literally just walked back to the plant section so I could show her where the plant was. Scan it and just tell me the same thing, walk all the way back to cashier to have her re-enter numbers manually three times, not work, then ask me to follow her so she can call the vendor. When I asked if she could at least help me check out the remaining two items, she said I can’t.

any time i need items for home fix and gardening this is the place

Today i visited this store and i was at the checkout counter after carefully thinking i decided to apply for CC. There was this girl who was not willing to help and refused to talk to their own customer service over the phone and said its not my job. She was so annoying. Did not let me apply coupon. Felt like to wanted to go home early… really disappointed

Always a great place to shop, and special order

Desiree, the sales cashier, was great. She helped me locate what I was looking for and gave me the sale price. I was very grateful for her assistance.

I went in and purchased a Samsung Washer and Dryer. Thanking the Sales Attendant for excellent service and and a speedy process! It's awesome when it doesn't take a long wait to get in and out. Thank you Home Depot until next time!

I was looking for this particular product at the store, but no one could help me find it, and the website keeps crashing every time I click "store map" to locate the item. Luz, who spent a good amount of time, walked half of the stores, went above and beyond to make sure I get the product I want and put a smile on my face!

Stood as self-checkout waiting for a manager to add my Veterans discount. Manager was oblivious to the employee asking for her assistance. Stood there fo 10 minutes waiting for manager to acknowledge I was waiting for my discount, never received managers attention. Finally got tired of waiting, while holding the line up, decided to just pay full price. Happy Veterans Day.