Reviews for SE Austin #6542

Checked out an auger late Friday evening around 9pm. The young man that helped me was really nice. He did forget to include the pin to keep the auger attached to the machine though. Therefore I couldn't use it. I brought it back the next day around 5pm. Pretty upset because I've already wasted an entire day of work and had to pick up someone else's vehicle to get the tool. Plus I live in the country so there was hours of driving included in this nonsense. I get back to the shop and this old man is mad that I didn't call and tell him I was missing a part. I'm like ya'll have wasted enough of my time I didn't know I needed to call and tell you didn't do your job and give me a complete tool. He then started to talk about how he can't give me a full refund and I said let me talk with your manager. To my surprise he told me he was the manager. He told me I could've stuck a bold in it and used it. I said I didn't have a bolt and it's not my tool I'm not going to start retrofitting it and hope it doesn't break. I didn't like his attitude he was very rude and defensive. I lost a whole day of work and about $60 and this manager was an absolute jerk to me. They did give me a refund, but it felt like I had to fight for it. A gift card for them wasting all my time would've been nice. All I wanted was some customer service and someone to say sorry. He didn't say sorry until I was leaving. Very unimpressed and will never ever rent anything from these jerks. The manager needs to learn how to treat customers. I'm sure people rip off Home Depot all the time for tool rental. I was not one of those and can't believe I was treated like one. It's not like it comes out of the manager's pocket. It's Home Depot they just write it off. I checked too and there was another auger just sitting on the shelf. So they didn't loose any money anyway. Avoid this place not worth the headache of getting treated like trash for their errors.

At this store, ask for help. I found the employees knowledgeable, and devoted to getting customers what they need — no matter how small or unusual the need.

very poor customer service. sales staff goofing around. I would ask a question and get a 10 min long irrelevant story about nothing. no help at all! never coming back to this store. can't believe people think its ok to treat customers this way.

Employees are always helpful and friendly.

This store rarely provides any degree of customer service. Returns are often a hassle because employees don't take time to listen to customers. Often, I follow every HD rule only to get refused at return desk. I generally see very little workers engaged in customer service. I know the handful of experts in each dept if I can track them down. Otherwise, one gets little to no help.

Although everyone seemed friendly and helpful, Nick was outstanding. He was very personable and helpful.

Store located at IH 35 and Woodward the friendliest HOME DEPOT Community Store in Austin. Lots of veterans work there and have the friendliest and courteous employees.

Thalina was great help in my shopping at homedepot

All employees were responsive, courteous. Only problem brown gutters were not in stock.

I normally have no problems with this Home Depot. It’s a normal Home Depot. Kathy did a comically bad job at checking us out today... which I already wrote about on the checkout review thing but I wanted to make sure to point out the guy who made us keys was super nice. Even though one of the key machines wasn’t working right he was really kind and apologetic about it. I know stuff goes wrong sometimes but I appreciate how he handled it.

Sofia at Customer Service was really helpful and seemed happy to be there, even though she had a difficult customer before I approached her. Camry at the Garden Center was a delight and friendly!! See ya soon!!

Kathryn did a great job helping me purchase a dishwasher for a rental property that I manage. It was within an hour of closing time, but she still enthusiastically and efficiently provided the information needed about the particular unit I wanted, even though it was not on display, and arranged for the delivery and installation in a timely manner. I myself was at the end of a rather arduous day and I was really pleased with her customer service skills.

Brad at the Pro Desk is my go to person. He's knowledgeable, professional and efficient. He's the reason I shop at this store.

The customer service has been incredibly useless in aiding in installation/delivery of purchased items. We've had representatives come 4 times and each time there have been numerous excuses; missing parts, lack of knowledge, or false information.

Store was clean and associates were friendly and knowledgable. Found what I was looking for and checked out promptly.

cashier KATHY was great!

Amazing store! Has the items that I will need to renovate my home.

If you ever have a problem see store manager EJ she is helpful and very professional.

Awesome employees, there's always someone ready to help, especially Joe Rodriguez, he goes above and beyond!

the store this incident happened at was store # 6560 I was shopping and two dogs started fighting at my feet.

Please consider shopping online or plan on an additional 30 to 45 minutes to get service or find someone to assist you. The registers need ink for receipts, and the self-check out is favored over meeting human cashiers to assist us. The manager explained that they are short-staffed all the time and that this is the new normal.

I felt very welcomed when I visited your store and was fully stocked with the products I was looking for with the assistance from Joe Rodriguez. Joe was extremely friendly and knowledgeable with the products as he explained them to me. The store was well organized while I took the time to browse after and all the while the employees there were friendly and made me feel welcomed. I left the store extremely satisfied. I would definitely visit this store again.

great customer service

This store was clean, well stocked and the employees were knowledgeable, helpful, and very friendly.

Helpful staff and friendly

Always helpful and friendly.

Store was well organized and stocked with the items we needed for a project.

The store was very clean and organized and the staff was very knowledgeable and friendly.

If you go in, make sure that you see Shane. He's the only one who knows what he's doing, and he'll likely be one of the few that asks you if you need help. We were led to wrong aisles by other employees. We were looking for a sign, and although they had labels for the different categories, we couldn't find the one we needed.He came along, went thru one of the stacks, and found it in between. He saved me so much time and frustration. I always hate going to Home Depot unless I know exactly where something is. He's the best, and I'll visit this store again because of him!

The staff at this location are always available, helpful and fun!