#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(540)548-1172

Rental Center

(540)548-1882

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

5771 Plank Road

Fredericksburg, VA 22407

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 566 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (566)
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Showing 1-30 of 566 reviews
Chuck at Home Depot Harrison Shopping Center is the BEST!
He truly cares for his customers, enjoys his job and will help you in any way he can.
by
    • Recommended
    Customer service sucks
    The customer service at Home Depot is terrible some mental midget name Lee that has no business working there and the assistant manager Dawn has no business working there they both need to be fired immediately.
    by
      Great service and experience with Nathan
      I needed help to find flower pots (hanging) and this young man went out of his way to help me. Very knowledgeable, friendly and enthusiastic.
      by
        • Recommended
        Great employees
        Today I was getting landscaping rock and Julil came walking to me without any prompt asking if I needed help. It was so nice to have someone approach me, ready to assist! He helped me to the cashier and then loaded my car. I then came back in for two chairs and again (different spot in the store), Julil came and helped me. He was courteous, professional and incredibly respectful. Such a great representation for Home Depot!!
        by
          • Recommended
          This store is awesome
          I go to this particular store at least 3-4 times a month. All of the associates are extremely friendly and helpful.
          by
            • Recommended
            Needed old paint color matched
            The gals working in the paint department were GREAT. Super nice and did what another unarmed store couldn't accomplish in 4 tries after giving attitude. The gals at HD were SO helpful and stepped up to the challenge. They got it right and had great attitudes while doing so. They get an A+
            by
              Poorly handled return
              My return was not handled properly. The refund was not properly executed and now I'm out $30 and no one can help
              by
                Amazing Customer Service!
                I needed 10gal of Behr P. Paint and ashley went above and beyond to get them to me quickly! Melissa, Taylor and Sandra were AWESOME on the front end!!
                by
                  • Recommended
                  Bob and my Hot Water Heater
                  Bob at the Customer Service desk was very helpful in me understand how to use my hot water heater warranty and how to get my heater replaced. He was excellent even though I was initially a little grumpy toward him. Go Bob!
                  by
                    • Recommended
                    Great Store
                    This customer chose to rate the product and not provide text.
                    by
                      • Recommended
                      Great customer service
                      Superior efforts from all employees I met at the Plank Road, Fredericksburg, VA store. Special thanks to Chris, Gannon, Patrick, and Shaun for their help finding the right things and getting them into the truck safely!
                      by
                        • Recommended
                        Keep on Screwing the Veterans, Home Depot
                        I will no longer shop at HD because they require veterans to register with cell phone app, even though they have a government-issued identification card with photo. What about the veterans who don't have a smart phone or a computer? I know several in that category.
                        by
                          Horrible, as usual
                          I specifically asked the employee if the warranty quoted was per item or just once for the set. I was told it was just once. When I got home I saw two warranty charges on my receipt. I also received 7 emails on a business email account that isn't associated with my HD account in any way shape or form...and is completely unacceptable to use for personal business.
                          by
                            Well Stocked and Friendly
                            This Home Depot seems to be well stocked with items to meet my needs and the employees are always very helpful. Facility is clean and well organized to help ensure you can get in and get out quickly with the item/items for which you came.
                            by
                              • Recommended
                              Excellent customer service!
                              Angela, Patrick, and Tiffany made my visit amazing by going above and beyond. They took their time with me and truly care about the customer. Thank you!!
                              by
                                • Recommended
                                Paint Dept
                                I stopped in last week to by a specific paint. Hailey went out of her way to find me the right color. I was so pleased with the paint I went back today to buy another of the same. THANKS HAILEY.
                                by
                                  • Recommended
                                  A WONDERFUL PLACE TO SHOP
                                  Your Home Depot store is a wonderful place to shop and I feel very happy to be at your store.
                                  by
                                    • Recommended
                                    Great Customer Service from Vie-Jay
                                    I had applied online for the military discount and was so glad for her help in obtaining it.
                                    by
                                      Favorite Store
                                      I love working on projects around my house, and the staff at this location guide me when i shop.
                                      by
                                        • Recommended
                                        Lack of recognition
                                        I’m sure the pro desk team is aware of a contractors pace. It was upsetting to see that on my time of checking out the two men sitting at their desk did not bother to look up to me for whatever reason I was invisible. Including the cashiers it took until one of the cashiers to step out of the box for me to grab her attention. I would kindly ask that they understand the importance of customers at pace just as i understand their business.
                                        by
                                          Great customer service
                                          The team of personnel all have great customer service.
                                          by
                                            • Recommended
                                            Great customer service
                                            Will only come to this Home Depot at Harrison crossing because of Cassandra she goes above and beyond each time. She’s helped us buy cabinets twice and helped us apply for credit cards! She really makes a difference in this store specially now it’s so hard to find great customer service in stores but Cassandra will ALWAYS give you a smile and assist you with anything and provide fantastic customer service . She’s fantastic keep her around she’s the best.
                                            by
                                              • Recommended
                                              Great shopping experience
                                              I have fun visiting The Home Depot store.
                                              by
                                                • Recommended
                                                Sadly let down
                                                Very unorganized. Lack of care for customer service. Untrained associates. The list goes on.
                                                by
                                                  Great Store Empoloyee
                                                  Chuck Shaffer greeted me as I entered the store, helped me find exactly what I was looking for! I was in and out in a matter of a few minutes! Definitely would go back!
                                                  by
                                                    My Appliance Buying Trip
                                                    I just purchased an L.G. Washer & Dryer. The sales associate,Jocelyn Aldinger,went to great lengths to not only help me with the sale,but also in getting registered for a $50.00 rebate(each).
                                                    by
                                                      • Recommended
                                                      I always enjoy shopping at Home Depot because it is so close to our business, Lynn Castle Communi...
                                                      I always enjoy shopping at Home Depot because it is so close to our business, Lynn Castle Community Park
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Store is always well stocked and very convenient. Employees like Chuck make shopping nice.
                                                      Store is always well stocked and very convenient. Employees like Chuck make shopping nice.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      What an amazing work team at this Home Depot. We’d like to personally thank Chuck Shaffer for hi...
                                                      What an amazing work team at this Home Depot. We’d like to personally thank Chuck Shaffer for his outstanding customer service!
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Sensible organization at this store. This is our "home" store, and we have two projects (a basem...
                                                      Sensible organization at this store. This is our "home" store, and we have two projects (a basement remodel and a Skoolie bus conversion) that ensure we visit "The Depot" nearly every day for a tool, lumber, a few nuts-n-bolts, a plumbing fitting, a few more feet of #4 wire.... We may know this store as well as your staff! We are ALWAYS well served.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Showing 1-30 of 566 reviews

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