Reviews for Spring #568

The pro desk was able to help me with a huge order and schedule delivery for the next day. 2 trucks made it out on the next day so we could start the job. Great service especially on such short notice.

I’m not satisfied with the way Home Depot does business. They will lie just to get a sale. I purchased a dryer on 12/22/24 and was promised to receive my dryer on 12/26/24. Now it’s 3:45 in the evening of Dec 27th and still no dryer and their telling me it will be delivered on 12/31/24 and they said it was in stock on 12/22/24 Still no dryer.

On multiple occasions when I ordered lumber or mulch or anything that was more than a bag full, it was either filled incorrectly or not filled at all and I was forced to go pull it myself from store shelves.

Excellent Job Overall - Delivery and installation was OUTSTANDING!!! They went the extra mile. They get 10 Stars!!! Thank you Home Depot!!

My review comes after my shopping review. I wanted to get some items so I can do stuff myself. I got in the self check out line because other lines were long. Mind you it’s two ladies in the self check out I’m not sure why I was the only one that had to have someone scanned my items in SELF CHECK OUT. Nobody else had someone scanning their items but me I didn’t like it but I didn’t say anything bc I was already tired from shopping around that whole day. Idk what’s going on in the store but let ppl pay in peace it’s so many eyes yall know who’s stealing and who’s not stealing because that’s all I could get from this. Do better.

I walked in, got what I needed and walked out. Didn’t have to deal with anyone on top of me while I was there, definitely made for how men want to shop.

I bought polycarbonate panels for a pergola project and we decided we wanted a different color. We took back the wrong color, they "issued" a refund and we shopped for the correct color. I went to the front to pay and my card was declined due to insufficient funds. I explained that I had just returned $540 worth of merchandise and the cashier then informed me it could 3 business days. (it was a Friday) I was able to use other funds to go ahead and make the purchase that day and the refund wasn't back in my account until Tuesday. It's incredibly frustrating that when I buy something the money is gone instantly from my account, but when you owe me money it takes 5 days to get it back. It was a major inconvenience to my family over the weekend.

Thank you Anthony for helping me cut the perfect blinds for my windows.

Have you ever notice you can find any help at Home Depot these days? And a majority of them have attitudes of ( I don't want to be here), but it does seem if you are looking for help, and you can find an older (look like retired working part time) employee, 9 times out of 10, they will be the best choice to get/find help. Note: My Experience Only, BUT happens on several visits over the past year.

The 2 man team delivering my refrigerator were polite, on time, knew their job, efficient in their work, cleaned up after, and discussed all details with me.

Everything I visit this store I always have to look for help.these kids are just standing around.dont even know we're the ply wood is located.

I am still waiting on grill assembly to pick up at store

Put your employees back on the registers and take a class in customer service.

I purchased a beautiful flush mount LED light last year and luv the lighting it gives off and beautiful crystal like globe. I purchased 2 more and it flows well room to room and made a big difference.

Terrible customer service. If the cashiers are unhappy with their job, it might be a good idea for them to find something else to do.

No texting or chatting on the job

Very strongly recommend April in the Appliances department. Very knowledgeable and customer focused. As a senior citizen, with all the "benefits" of age, she was very patient in addressing and resolving all my concerns.

Employees at this store are more concerned about socializing with other employees and providing the necessary customer service. It is not unusual to see three or four employees standing at the register area chatting while the rest of us are waiting to do their job.

Horrible experience trying to get a price on a grape tree. Tried t charge me the price of an avocado tree.. poor customer service

I usually go to this store because of convenience. about half of the time I end up getting what I need somewhere else.

Bulk quantity or less expensive options are no longer carried in the store. They are only available for delivery. This means you wait 2 to 3 extra days for the same item that should be carried in the store.

My order has been at your store for 3 days now. I've been there and called everyday trying to pick up my order. Your customer service says they can't walk back there and grab my order. I have to wait for them to bring it up front. It's going on 4 days and y'all still haven't brung my order from the back to the front. Its paid for why can't I have my order.

I’d rate Home Depot a -0- if that was available. Most horrible experience returning an item within 15 hours of buying it. Absolutely insane the experience. Can NOT get a call through to the Spring Texas store. Had to dive back to the store and spent over an hour a did NOT get the return completed. Still isn’t complete. HORRIBLE way to do business.

Tiffany helped me feel good about my purchase. There was an issue with my purchase, the receipt didn't print but Tiffany explained what happened and assured me that she would call me the next day to confirm the purchase and get my receipt. She was true to her word and that's rare these days. Thank you Tiffany for a outstanding customer experience.

The employee Sherry is most knowledgeable when it comes to appliances. Most grateful.

Employees were very helpful

The associates who work here don’t seem to care enough to help. There has been one or two. But for the most part, they don’t want to help you. They will avoid you if possible.

The employees we asked questions of and helped us were beyond helpful.

I had to wait nearly an hour to have a large toolbox loaded up on my trailer because no one knew how to run the lift . I suggest you get more associates trained on this simple to use lift .

Bought both the Samsung washer & dryer together and received even a bigger discount