Reviews for Spring #568

Not enough of employees. The few you do have are great

I can say enough about the customer service at this Home Depot. They always go above and beyond!

I bought two packages of Smart Tiles adhesive tiles to spruce up my bathroom. I knew what I wanted and where it should have been located. I was so happy the Spring location had these as the north Houston location did not.

I went in to purchase a small freezer, because the bottom of mine was freezing up (or so I thought) and ended up with a new fridge that was even priced matched. Irvin was great and was knowledgeable about the products and did not rush me (you know women have to weigh all options). I appreciated his advice, but also the time he took to make sure I was satisfied with the purchase.

I am beyond grateful with the exceptional customer service I received from Mr. CJ & Mrs. Tammy today! I have been to two other home depot locations in search of this pressure washer that has show available at each of the locations but was unfortunately unable to locate the unit i desired. However, when our search at this location again came up unfruitful Mr. CJ rather than telling me what the other locations told me "sorry, we don't seem to have it. Maybe you could order it online.", he found the next closest unit and price-matched the unit helping me out tremendously seeing the time and effort I have put into looking for this unit! I give a million thanks to Mr. CJ & Mrs. Tammy for going out of there way to help take care of me!!!!!

I love this store the employees are warm friendly and extremely helpful. I had best experience shopping at his location. I found everything I needed and the plus was I didn't have to walk around looking for someone to help.

Appliance specialists are very knowledgeable! This was my second visit to this store and because of the help received the first time returned and purchased my appliances here!

We bought our new tile from this store and the employees were very helpful

The job itself was done well and the technician was competent and respectful. However, the ARS representative I dealt with was dishonest. ARS appears to be the sole contractor of Home Depot for installing heaters.

Received great assistance on our purchase of a washing machine!

I love Home Depot! Employees are great and helpful! And always have what I need. Thank you for being there for me!

I bought a range from Sherry Ali, who was so sweet. She was very thorough in explaining the product, delivery, installation and protection plan. I highly recommend if you are on the fence on an appliance please seek Sherry and she will help you.

Liz, the cashier that helped us was very helpful and informative!

If you need anything that Home Depot has, I highly recommend the store on I-45 near Cypresswood. The help is excellent! In the paint department - ask for Daniel.

I have shopped this store since it first opened and for a very long time it was my go to for home and business needs. In the recent past I notice a decline in everything about this store. It is messy the, they employees are no where near as helpful as before. I recently went to the Kuykendahl store #2389 for tool rentals, this store is so much better that I will drive past the Spring store to shop at Kuykendahl

I do indeed like my local Home Depot.

Sometimes it is hard to find someone to really assist you when making a purchase. Anthony did an awesome job assiting me with purchasing shower doors for my new bathroom (as I had NO idea what to get). And at check out Ms Lakesha was so friendly while remaining profesional. She assisted in setting up the doors as a will call. Very happy with today's visit (06/07/21)

Manager Zulema was excellent and helpful. She was willing to go exceedingly and above to meet my expectation. Great customer service.

Aisles were packed with merchandise to be picked up and sales items which created traffics jams and the lumber was below average. Plan to spend time at this store maneuvering through the aisles and digging through the lumber to find good quality wood.

Great customer service from the paint dept.!! Thank you Jose and Jason for getting everything handled quickly and with a smile even though I could clearly see y'all were in demand of numerous requests by customers and retailers stocking shelves. You guys rock!!

Great and very friendly service. Discounts for veterans. Great people. Fantastic inventory.

A great store and would recommend it to anyone that is trying to build or fix anything in their house.

I can find my items quickly

That my favorite store

This is a great store. The staff is friendly and it’s always tidy. Well stocked too. There’s no big difference in the cost of supplies ultimately between the big stores so I go to the one with the best shopping experience.

Excellent customer service

Every time I go to this location I encounter friendly, helpful associates. The store is always clean and organized. I was able to easily find the product I was looking to purchase. I made a major appliance purchase today and Mr. Clark, the Appliance Specialist, was very helpful and answered all of my questions and clarified a few things for me. It was a pleasure to work with him on this purchase today.

It appears that social hour is more important to the employees of this location that actually tending to customers needs. Had an issue with an item not ringing up so the cashier sought the assistance of a manager. After 25 minutes, I was told we were waiting on a manager "Matt." I decided 25 minutes was long enough and left. Upon leaving the parking lot, I observed a group of people, most of which were in orange aprons, mingling at the far end of the lot. Two of which appeared to be hugging and then I caught a glimpse of the black rectangle on one apron which typically indicates that he/she is a manager or assistant manager. I then looked a little closer and it appeared to say "Matt" on the name line leaving me to believe this was the manager that I waited on for nearly 25 minutes in the store. unfortunately, perception is reality for a customer and this is not a good perception.

I have been to this store countless times over the last 12 years since we moved into this area and have been impressed with the knowledge of the workers in every department. We have been to every department in this store and I mean every department for fixing up our home. I will keep this Home Depot as my favorite always.