#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(703)924-6412

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Location

6691 Frontier Rd

Springfield, VA 22150

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Upcoming Workshops

Customer Store Reviews

  • 4.6 out of 1,041 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (1,041)
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Showing 1-30 of 1,041 reviews
WHITE VANYTI
Vanyti is outstanding, great and fit our bathroom perfect. Excellent Customer Service.
by
    • Recommended
    jane was very kind
    the person who served me was very kind .name;jane
    by
      Great customer support
      Very happy shopping at homedepot
      by
        • Recommended
        Great Ceiling fans
        I found a great ceiling fan , pretty much exactly what I was looking for. Cashier Jane was terrific.
        by
          • Recommended
          This store does not have good customer service at return desk
          Sasan has bad customer service two times, today and a month ago. I had to return to nearby home depot, created so much work for me.
          by
            Good store
            Very friendly staff,everyone willing to help
            by
              • Recommended
              Best customer care in this area from any stores
              I never have to go about not finding anything in this store because everytime I come here I am offered help.
              by
                • Recommended
                Super helpful!
                The folks at this HD are super helpful and courteous!
                by
                  • Recommended
                  Plumbing Department was unprofessional
                  Whoever was working the plumbing department 01/05/2023 evening was completely unprofessional. Fellow associates called on him to help with customers on that aisle on two separate occasions. He never showed up.
                  by
                    My local Home Depot
                    I am renovating an office I recently purchased and while I am not doing anything major, it required a lot of minor things that Home Depot and it's excellent employees are perfectly suited for in helping me with my home improvement projects. From the friendly greeting to the courteous assistance finding what I need, to the sometimes speedy and efficient checkouts, most of my experiences are extremely positive. If you would hire a few more check-out clerks we could skip the errors and inefficiencies of the self-service kiosks.
                    by
                      • Recommended
                      Helpful crew
                      Everyone I dealt with at this location went above and beyond to help me with purchases.
                      by
                        • Recommended
                        Terrific Service Today!
                        Luis helped me find my weird light bulbs. Then...he came back to make sure that I was doing okay & if I knew the difference between bright white & daylight. I was so surprised. Not only did I not have to hunt for somebody to help me...but he came back on his own to make sure that I got the lighting that I wanted!!!!!
                        by
                          • Recommended
                          Too much merchandise in the aisles!
                          All the promotional barriers set up near the check out area are hazards for customers when many are transporting long and potentially injurious merchandise to checkout -- while others are hurrying around -- trying to find something or make a quick purchase. Don't bring the Kids!
                          by
                            Great Employee!
                            I'd like to point out that the Sale Cashier Ibraham did a fine job addressing my needs with the hardware upon check out. New or not, he deserves some credit for his customer service capabilities!
                            by
                              Nice and Friendly
                              I come almost every day and the customer service is very good.
                              by
                                • Recommended
                                Amazing staff
                                The managers and staff are amazing! I went In looking for an item and everyone was so helpful! Ana took down my information since they couldn’t find the item and told me the over night staff will look for it and call me in the morning when they find it. The next day I called first thing in the morning because I had doubts that they would remember and to my surprise the manager Moden had went to another store to pick up the item so they could have it for me in the morning! I was Blown away with the amazing customer service! Everyone went above and beyond and I’ve never received this type of service at any other Home Depot. Thank you!
                                by
                                  • Recommended
                                  Girls in PRO are truly PROFESSIONAL
                                  Thank you ladies for all of your help in showing me how to navigate the website and how to add my military discount. Saved me ALOT of time and frustration. THANK YOU
                                  by
                                    • Recommended
                                    Cashier was unhelpful and rude
                                    Had a large order and was checking out when the cashier could not find the SKU for my 1/2 and 3/4 birch plywood. Instead of looking up this simple product on a computer he had me run back to the lumber aisle and take pics of the tag. It took me 20 seconds as the lumber aisle is right next to the checkout. When I got back he had already pushed my cart to the side and was checking out another large order from the customer that was behind me. I asked him why he did that and he was rude and unapologetic about it.
                                    by
                                      HD and ACS FLOORING
                                      Needed hardwood floors installed in bedrooms. Went to Home Depot and Kenny and John made selection, purchase and delivery easy. Any problem or question was answered promptly. The installers from ACS, were very professional and did a great job. Will is again for next project!
                                      by
                                        Staff doesn’t seem interested to help.
                                        Nobody there wants to help. You ask for help and it’s like pulling teeth for them. So unapproachable, specially Ashby. Worst attitude and was utterly RUDE. Didn’t care to listen at all.
                                        by
                                          Springfield store is great
                                          I like shopping in Springfield store because they keep good stock of materials for my jobs but if I have to say something should be for Annandale VA store, to go shopping to that store is a problem for me because there are very limited carts to carry wood, and this has long time that nobody solves this issue
                                          by
                                            • Recommended
                                            If you want me to get out of the way, help me.
                                            I just needed a price on knee pads so could I get 2 pair. I wanted the cushioned ones for installing flooring, but not if the price was $45. The flag & heavy equipment operator couldn't wait and insisted I shop elsewhere. I had one of each option. Apparently women aren't valued shoppers and my time (vacation from work to install my floor) isn't as valuable as thier time. Got it! They did clarify I was welcome to remain in the aisle, just not near the items I needed to purchase. Not certain how that would help me.
                                            by
                                              Excellent Customer Service
                                              HD associate, Devin, went above and beyond to make it right. I purchased a tub and rented a HD truck to transport it to my jobsite. After I left and was almost back to Springfield, my contractor notified me that the tub was damaged. Devin searched neighboring stores, found the tub in stock near my jobsite, delivered the new tub to the contractor and picked up the damaged item. I'm used to good service at HD, but no one has ever come close to Devin. I can't say enough about him! Great Job!!
                                              by
                                                • Recommended
                                                My main store for my home needs
                                                This’d is the second time i have purchase this same item,it makes life easier specially at night
                                                by
                                                  • Recommended
                                                  Employees were consistently friendly
                                                  Employees were consistently friendly
                                                  by
                                                    shopping experience
                                                    We shop there regularly and usually find what we're looking for (sometimes with the help of store employees). Good products and good prices.
                                                    by
                                                      Waited 20 minutes
                                                      Bought a battery operated Milwaukee trimmer, had to wait 20 minutes for someone to finally open the cage where the batteries were locked.
                                                      by
                                                        good store
                                                        all ASSOCIATE welling to Help
                                                        by
                                                          Great experience
                                                          Shelves were stocked with everything I wanted.
                                                          by
                                                            • Recommended
                                                            Great Customer Service
                                                            This location Springfield things are much easier to locate, store is bright employees are seen actively working and or assisting customers
                                                            by
                                                              Showing 1-30 of 1,041 reviews

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