Reviews for Springfield #4617

Sasan has bad customer service two times, today and a month ago. I had to return to nearby home depot, created so much work for me.

Very friendly staff,everyone willing to help

I never have to go about not finding anything in this store because everytime I come here I am offered help.

The folks at this HD are super helpful and courteous!

Whoever was working the plumbing department 01/05/2023 evening was completely unprofessional. Fellow associates called on him to help with customers on that aisle on two separate occasions. He never showed up.

I am renovating an office I recently purchased and while I am not doing anything major, it required a lot of minor things that Home Depot and it's excellent employees are perfectly suited for in helping me with my home improvement projects. From the friendly greeting to the courteous assistance finding what I need, to the sometimes speedy and efficient checkouts, most of my experiences are extremely positive. If you would hire a few more check-out clerks we could skip the errors and inefficiencies of the self-service kiosks.

Everyone I dealt with at this location went above and beyond to help me with purchases.

Luis helped me find my weird light bulbs. Then...he came back to make sure that I was doing okay & if I knew the difference between bright white & daylight. I was so surprised. Not only did I not have to hunt for somebody to help me...but he came back on his own to make sure that I got the lighting that I wanted!!!!!

All the promotional barriers set up near the check out area are hazards for customers when many are transporting long and potentially injurious merchandise to checkout -- while others are hurrying around -- trying to find something or make a quick purchase. Don't bring the Kids!

I'd like to point out that the Sale Cashier Ibraham did a fine job addressing my needs with the hardware upon check out. New or not, he deserves some credit for his customer service capabilities!

I come almost every day and the customer service is very good.

The managers and staff are amazing! I went In looking for an item and everyone was so helpful! Ana took down my information since they couldn’t find the item and told me the over night staff will look for it and call me in the morning when they find it. The next day I called first thing in the morning because I had doubts that they would remember and to my surprise the manager Moden had went to another store to pick up the item so they could have it for me in the morning! I was Blown away with the amazing customer service! Everyone went above and beyond and I’ve never received this type of service at any other Home Depot. Thank you!

Thank you ladies for all of your help in showing me how to navigate the website and how to add my military discount. Saved me ALOT of time and frustration. THANK YOU

Had a large order and was checking out when the cashier could not find the SKU for my 1/2 and 3/4 birch plywood. Instead of looking up this simple product on a computer he had me run back to the lumber aisle and take pics of the tag. It took me 20 seconds as the lumber aisle is right next to the checkout. When I got back he had already pushed my cart to the side and was checking out another large order from the customer that was behind me. I asked him why he did that and he was rude and unapologetic about it.

Needed hardwood floors installed in bedrooms. Went to Home Depot and Kenny and John made selection, purchase and delivery easy. Any problem or question was answered promptly. The installers from ACS, were very professional and did a great job. Will is again for next project!

Nobody there wants to help. You ask for help and it’s like pulling teeth for them. So unapproachable, specially Ashby. Worst attitude and was utterly RUDE. Didn’t care to listen at all.

I like shopping in Springfield store because they keep good stock of materials for my jobs but if I have to say something should be for Annandale VA store, to go shopping to that store is a problem for me because there are very limited carts to carry wood, and this has long time that nobody solves this issue

I just needed a price on knee pads so could I get 2 pair. I wanted the cushioned ones for installing flooring, but not if the price was $45. The flag & heavy equipment operator couldn't wait and insisted I shop elsewhere. I had one of each option. Apparently women aren't valued shoppers and my time (vacation from work to install my floor) isn't as valuable as thier time. Got it! They did clarify I was welcome to remain in the aisle, just not near the items I needed to purchase. Not certain how that would help me.

HD associate, Devin, went above and beyond to make it right. I purchased a tub and rented a HD truck to transport it to my jobsite. After I left and was almost back to Springfield, my contractor notified me that the tub was damaged. Devin searched neighboring stores, found the tub in stock near my jobsite, delivered the new tub to the contractor and picked up the damaged item. I'm used to good service at HD, but no one has ever come close to Devin. I can't say enough about him! Great Job!!

This’d is the second time i have purchase this same item,it makes life easier specially at night

Employees were consistently friendly

We shop there regularly and usually find what we're looking for (sometimes with the help of store employees). Good products and good prices.

Bought a battery operated Milwaukee trimmer, had to wait 20 minutes for someone to finally open the cage where the batteries were locked.

all ASSOCIATE welling to Help

Shelves were stocked with everything I wanted.

This location Springfield things are much easier to locate, store is bright employees are seen actively working and or assisting customers

VERY HAPPY WITH MY VISIT

very happy shopping at the store

Lived in Springfield all my life so I’m pretty familiar with this store but lately is been going through changes especially in the tool department. But everything seem so organized than before and they have more in stock in so many tools