Reviews for Springfield #4617

The associate at the kitchen isle was very helpful. I went to the Home Depot in Springfield, VA - store 4617. I had an excellent experience. I had to pickup a new faucet. I spoke with an associate who was assigned to that isle that day (2/7/2021 5:08pm). She took her time to explain the different features of 2 faucets I was debating on purchasing. I really appreciate her knowledge and friendliness.

This store has a great selection and is fully stocked

Cory in Millwork has exceptional customer service skills and knowledge regarding Millwork design. She made a challenging project manageable.

The flooring department is incredibly knowledgeable compared to other flooring departments at nearby stores. I would definitely come back to this team for my carpet needs.

Brandy in customer service at the Springfield, Va Home Depot is phenomenal and was a huge life saver for me! I was not expecting to receive the care and attention that I was given and am left in just complete awe by how much she helped me. If anyone is in need of help, I hope they get her. This location is lucky to have her.

NAOMI was very inviting and helpful in my purchase.

its a great store and helpful staff. parking is bit difficult but have lot on upper lever parking.

The store was basically clean and well stocked. In this particular case, I was returning products purchased on the previous day. The cashier, Stephanie Little was extremely helpful and friendly too.

Again, I am so pleased with the door installer. He is topnotch. The carpet installers, topnotch!

Aisles are organized and we were able to find all the stuff we need. If you’re not a handyman and know nothing what specific screws or nails or whatever you need, employees will assist you. They are very friendly and helpful.

Let's just say they always go above and beyond what customer service should be. Extremely friendly and helpful.

Cashier wasn’t helpful.

CUSTOMER SERVICE SUCKS AND MY HOME DEPOT CREDIT CARD HAS BEEN WRONG FOR NEARLY A YEAR AND NOBODY WILL CORRECT IT!!! COMPLETELY UNACCEPTABLE!!!!

The store was more like it was many many years ago. I don't normally shop there because of my politics, but Virginia changed my mind.

Ed in the paint department is awesome! He went above and beyond to help me find items for my DIY project.

The store is clean. Everyone is pleasant, and acknowledges you and your questions. The lines are quick, and with the pandemic, the cashiers help navigate everyone from the lines, to the registers and out the door. At my location, Dimarco is a real customer-service hero, and will go out of his way to assist you with your home renovation/project needs!

We can usually find what we need in stock. Staff is helpful, and seems like the have more people on the floor.

Great appliance department, very helpful and pleasant. All the employees were nice and helpful. We didn’t have to wait to have questions answered.

Fantasy store with helpful staff. Mehwish was a great cashier!

The store manager Anna Hernandez needs to be commended for the way she’s running #4617! The inventory control system far exceeds the performance of any other HD’s in my area - I can actually come out of the store with 3 out of the 3 things I need unlike the other stores in which I’m lucky to only get 1-2!! The employees there are EXTREMELY friendly, helpful and go out of their way to provide assistance. I cannot say more to highly recommend the performance of this store! Being a HD shareholder I greatly appreciate what Ms. Hernandez is doing there and I seriously suggest that corporate management look into what makes her operation exemplary (and all the others here in my area SUCK!. Thanks, Jack

Moder/Randy and Yasmin did and excellent job with my order!

This is a great Home Depot. The shelves are pretty well stocked and I was able to find everything I needed. If you are looking to replace any flooring ask for Kenny Dunkley, the Flooring Specialist. He is very knowledgeable, patient, and kind. He even helped me pick out paint! Check out is fast and easy!

Larry at the flooring dept. is a real expert with good ppl skills. He made me understand everything and was the reason I chose Home Depot.

Always finding what I need here or if not I get assistance and being helped to make knowledgeable choice. Staff is usually very kind and helpful.

lilia is among the best with a great smile while providing assistance to customers.

This has been my go to store for over 8 years and I’m very familiar with the layout. I don’t usually require assistance since I know what I need and where it’s located. The only issues I see more often would be the returns associates. The majority do not possess simple customer service. As I walk up to the desk, not a single word comes out their mouth, “how can I help you?” they start scanning and some even wave their hand scanner as a communication method to have you flip and item for them.

I noticed you have 2.5 star review now I know why. Most of your staff is unfriendly and unwilling to help. I won’t bore you all with the details of their incompetence.

Went to place a large appliance order on 9/16/2020, and was helped by one of there Appliance Specialist by the name of Mihret Solomon. She did an extremely great job and was very knowledgeable and her customer service was excellent! She is definitely an asset to the Home Depot organization, and I will definitely go back to seek her assistance. Keep up the great work!!

El personal es excelente.

I had the opportunity to purchase an appliance from Joe. He made the process easy and was extremely knowledgeable. If you plan on making a big purchase at this store, consider asking for Joe!