#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(718)348-2363

Rental Center

(718)348-2369

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

579 Gateway Dr

Brooklyn, NY 11239

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.3 out of 631 reviews
88%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (631)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 631 reviews
Home Improvement
Was very satisfied with the service
by
    • Recommended
    Echo of no help
    I walked around and no one asked me if I needed help I found what I was looking for but all the person did was saying yup your in the right location after I found the location. I wound up buying an item that was open due to all the broken and open items still on shelves
    by
      Not very helpful
      I went looking for a plumbing item and needed assistance. The staff in the plumbing department told me to look around. Why did I ask him for help?
      by
        Paint department
        Great attitude towards customers, knowledgeable, good disposition to help! Which is great.
        by
          • Recommended
          Need More Supplies
          Items are always low or out of stock.
          by
            Noticeably Cleaner
            On this particular visit, the store was noticeably cleaner and much better organized than I am used to. I shop here quite often and I must say they have stepped up their housekeeping game for sure.
            by
              • Recommended
              Shopping experience at Starrett City (Gateway)
              After jumping through hoops in order to purchase a couple of items, I still ended up walking out without the main two items that I went to purchase.
              by
                Neat store, nice staff
                Staff was patient and helpful with my return. The store is well stocked and organized. Parking is convenient and staff was friendly at checkout
                by
                  • Recommended
                  Uninformed Management
                  Bernard who helped me checkout, definitely did not practice GET. I thought cashiers and customer service reps had the duty of greeting customers and engaging but apparently not. As I was checking out my items and I informed him that I had a tax ID which I use for MY business. He explained to me that this was a “one time courtesy” of him allowing me to use my actual TAX ID digits. Instead he stated at his home depot that customers have their barcodes. Well, I would like to state that home depot associates and management are expected treat customers with respect who actually take the time out to apply for tax ID numbers for their own business use! There is no policy is writing stating that customers need barcodes! And if it is in writing put it so customers can see at all home depots.
                  by
                    Usually find what I need here!!!
                    I like shopping here for needs. Usually find and get what I need here without disappointment.
                    by
                      • Recommended
                      Disappointed visitor.
                      Not one employee that walk pass me ask a question or offered any help.
                      by
                        I probably make more money than you
                        Associate had the nerve to imply I couldn't pay for my items. What a birdbrain. Watch your mouth
                        by
                          Review
                          Really disappointed to not find nothing but I will get it from another place
                          by
                            Location
                            i like the convenience of shopping at this location. It's about a 10 minute drive from my house and have a lot of stocked items at a very decent price range. Also can get house keys made at this location as well
                            by
                              • Recommended
                              Customer service
                              Jacky spent 5 hours the first day and 6 hours the second day with helping me with my appliance purchases!! Amazing
                              by
                                • Recommended
                                Great Representatives of the Store
                                The products that I purchased from the store always work well with what we are either fixing or building. Thank you.
                                by
                                  • Recommended
                                  Great employee service
                                  This store always have employees to assist and help you .. The best Home Depot in Brooklyn
                                  by
                                    • Recommended
                                    Garden associate
                                    Excellence in providing services in knowledge on. plant care.
                                    by
                                      • Recommended
                                      Bear paint associate named RAM
                                      Was rude, condescending and is apparently bias against the female consumers as I was ignored and skipped on his line.
                                      by
                                        Very good
                                        Jacky at pro desk very helpful
                                        by
                                          Great store Well stocked.
                                          I went in for a new bathroom light fixture which I found, in stock at a reasonable price with no problem. I decided to pick up some plants and everything was well-stocked and very fresh.
                                          by
                                            • Recommended
                                            Disgusted
                                            The service is deteroiating and the exorbitant prices are horrible. The bathrooms are locked in this public establishment. If you gain access from the customer service desk, the Bathrooms are filthy (unsanitary)---Gateway Mall and Green Acres Mall area.
                                            by
                                              Service was exceptional
                                              Bought a laser measurer that was locked, associate available within 30 feet unlocked item and took it to register. Quick checkout process
                                              by
                                                • Recommended
                                                here ever since they built this location and just realizing there is hardly ever anything to complain about. That must be a good thing in my book.
                                                Always a very good location to shop. I have been going there since they put up that building in Starrett City. There is hardly ever anything to complain about. That has got to be a good thing in my book.
                                                by
                                                  • Recommended
                                                  Great service
                                                  Mr a k m help me lot …
                                                  by
                                                    • Recommended
                                                    Excellent Customer Service
                                                    I am starting to make over my living space. Starting simply with plants. Aziz of the Garden Dept. was wonderful.
                                                    by
                                                      Gratitude
                                                      Thank you for your help when needed.
                                                      by
                                                        • Recommended
                                                        Excellent service
                                                        Jacky at pro desk is amazing
                                                        by
                                                          • Recommended
                                                          Good
                                                          Good everything always perfect
                                                          by
                                                            • Recommended
                                                            Great
                                                            Jacky from prodesk very helpful ad professional
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 631 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              11220 Rockaway Blvd

                                                              South Ozone Park, NY 11420

                                                              2.68 mi

                                                              Rental Center

                                                              (718)529-7273

                                                              Pro Service Desk

                                                              (718)529-7298

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              5700 Avenue U

                                                              Brooklyn, NY 11234

                                                              3.80 mi

                                                              Pro Service Desk

                                                              (718)692-7404

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 7:00am - 8:00pm

                                                              75-09 Woodhaven Blvd

                                                              Glendale, NY 11385

                                                              3.84 mi

                                                              Rental Center

                                                              (718)830-3090

                                                              Pro Service Desk

                                                              (718)830-3084

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 7:00am - 8:00pm