Reviews for Thornton #1503

Another great experience today by the Cashier and James S. was there to load the four toilets into my vehicle with the help of the cashier.

I just purchased a shed and employees involved in the process were very helpful and explained everything thoroughly. Thank YOU.

I would like to say thank you to Edmond in the lumber department. He went out of his way to not only help me with my request but also helped me get the product. It was large pieces of lumber the he got off the shelf for me then cut to my specific request. He definitely went above and beyond! Thank you!

I have been going to this HD in Thornton CO - Store # 1503 for over 15 years. I know the store very well, know more about construction or the products than probably everyone in the store but a small handful each year I go in there If I were to guess. In fact used to be a vendor rep for 2 major companies who are major suppliers to your stores on the West Coast; Orepac Building Products and Jeld-Wen Windows and Doors, the latter being extremely crooked hence your departure of stock vinyl window sales program with them possibly. At any rate, I know the employees, past employees and current employees well. Im followed at times, b/c I appear to be homeless in some of my work attire as my wife says, but I dont ever take anything that I havent paid for and that is my only gripe at this store. I digress. I am here to discuss 1 thing! That is, the mngt here revolves like a door, much like the Stapleton store, but Im sure their problems arise from lack of quality employees to work, but unknowingly the impetus for new mngt at the Thornton store constantly~ but they seem to have gotten it figured out, Especially, LATOYA! When one hears the name Latoya, they probably think Latoya Jackson, the sister of Michael Jackson, the King of Pop, not I. Enter Latoya the Mngr at the Thornton HD #1503. Thats who I think of when i hear the name Latoya! Don't know if she is the GM but I gotta give her a major thumbs up! I can attest that when I go in and see her on shift, she has the crew in line, they respect her, and things just seem better there these days. Over the 15yrs, I have been going to this store, Ive seen dozens of mngrs, most who are too green to be at this high volume store and its been chaos in there, from the store being a mess to them closing 10 minutes early and telling me at the door, too bad, come in morning. She seems to be able to find a solution for whatever it is; a return or buying damaged product, or PK on a particular product, and not to mention, taking the quick minute to just say hello and were you taken care of tonight? I rarely if ever write reviews online, can definitely count on 1 hand how many I have written good or bad in my lifetime, so this is a good shout out to Latoya, Dave I think the big tall guy who used to work at the Golden store and Len or Les the big scruffy guy are solid too! There have been times or periods where I intentionally boycott the store b/c management left a bad taste in my mouth over there in yrs past and I make it a point to cross I-25 and go to the big blue store, a competitor to this store, but as of late, I make it a point to come and patron this Home Depot, and mostly because Latoya, as she will probably be there and the work and effort she appears to have put into her crew are paying off and its noticed by contractors like me, and another 1 who I had shared a barley pop with at the local watering hole as were discussing HD and that big Blue store.

Lawnmower section was a mess. Prices displayed did not match what's charged at checkout. Had to argue with associate to change the price. Had to run across the store to take a pic of the displayed price. Lousy customer service.

Arrived on time and on the day! Great job a d no dings or debts! I highly recommend Thornton - especially Derek - for all my needs

Very dissatisfied with customer service, they consistently have new employees that are inexperienced in the business especially in pro desk. This Home Depot is always out of stock on important materials.

The store is clean. The people were friendly

Hello, just a word to the wise.... My old washer machine, a front loader died. I needed a new washer machine. I went to Home Depot. I specifically wanted a top loader washer machine with an agitator, as the front loader without a agitator was terrible for cleaning clothes. I picked out a washer. The sales person placed my order. The washer machine shows up, and is installed. The installer kicks off a test to make sure all was well. GREAT! (so, I thought) I sign off, and they leave. Once the washer test was over, I open the lid, and NO AGITATOR!! Yikes! I quickly attempted to call the local Home Depot, and could not get anyone to answer the phone. Tried 3 times. I then called the stores general number. Spoke with someone and was transferred, and went into a voice mail. At this point, I was so frustrated, I drove to the local Home Depot. I spoke to a different sales person in the Appliance department. This is when I found out once you sign for the delivery, it's a done deal. Unless, the washer is damaged or does not function.

Cheyenne at self checkout was amazing. She offered to assist me so I did not have to scan the same moving box 20 times.

I had a question for Mark in the paint department regarding the application of, "Deckover" he was extremely helpful and attentive to my needs! Even had an opportunity to speak with the Behr representative!

The Home Depot in Thornton on Grant is my go-to place when I need something for my house. They usually have most appliances in stock and if not the ordering/delivery timeline is relatively short as well. I came into the store looking for a microwave and a fridge. They had the Microwave in stock and I had to order the fridge. The associate pulled the microwave from inventory and loaded it into my cart. I then took it home and installed it without much fuss. The instructions were clear to follow and it's miles ahead of the old one we pulled out. For a fairly inexpensive microwave, the GE is very well built and has a lot of great features.

We go there about every other day.

The pro-services center of this home depot is really good. Every time I go there the staff is really knowledgeable and this helps them get me through the line and out the door faster. Every time I go to a different pro-services center I end up getting the run-around or there's some delay or problem. I've done that a couple times and always ended up back here to let them fix it.

Plumbing questions tim is your man

Daniella was amazing. She was friendly and super helpful. It's so nice to shop in a store that has friendly smiles and willing associates to help .

I always get bad service at this location, and from this very same cashier each time. He is consistently rude, pushy, nosy and dismisses me before I can even state if I need help with something else. I had a particularly bad experience there today. And I shouldn’t have to leave the store feeling stressed and mistreated each time.... What can you do to reassure me to continue shopping with you at this home location, please? I would at the very least appreciate a store discount or credit, with an apology letter of some form, for all the inconvenience caused.

Great Store too Shop... Over all, good employees staff

My husband and I have being going to this Home Depot for a while however hadn’t gone for anything electrical until now. Dave was outstanding he was able to direct us to where everything was. While helping us he was also able to assist other customers. Dave is a great employee and deserves to be recognized!

The worst store in the metro area. Surly employees who would rather run away or run you over with a pallet jack.

Some employees are super helpful and courteous. Usually a lot of options on certain items.

My favorite. Thank you, Home Depot.

Lot techs are rude and cuss at customers, manager on duty when told about it seemed unconcerned

Floor design consultant Carol Balestreri is pleasant and helpful. She is extremely interested in getting you the flooring you want and does everything in her power to make it happen. She calls back with information and follows up with you. I would recommend Carol if you are looking for assistance in getting new floors.

I was pleased with customer Service.. and found everything I wanted with all the help I needed

Elijah Vigil at the painting department was a great associate by helping me finding what i need.

I checked on-line today, for rolls of the pad for our evaporative cooler. Website for this store said they had 85 in stock. We therefore went to the store to purchase a roll, and could not find them. Man who appeared to the a "front-end" manager told us that just because they show on the website for this store, it might just mean that they are up in the overhead shelves, and not available for purchase yet. Very disappointing to check, and drive to the store, to be told I can't buy what they have in the store.

From the moment I entered the store, an associate asked if I needed help, then directed me to the Appliance Dept. The store is always very clean, and seems very organized. A good experience for me. Found exactly what I needed.

The garden associates are so amazing and the cashiers are very friendly!