Reviews for Tracy #1020

Excellent customer service. Organized and courteous staff.

Excellent customer service

It has really good customer service and definitely go to this store again for my future needs.

Friendly and knowledgeable staff! Great customer service and the store always has what I'm looking for.

The store is not enforcing the mask policy. I understand it’s inconvenient but while we are all going through this transitional phase and while it’s required the store should be enforcing the policy.

The store was clean and the customer service with Erin was awesome. She assisted me from begin to the end. She tried to find items for me and asked for helped with what she couldn't. She was patient woth me. Great overall service.

Staff is always friendly. All customers are treated fairly and not harassed if they are or are not wearing masks. I appreciate Home Depot Tracy location not harassing customers for masks. Livermore location does and I refuse to go into that store.

Great customer service, had a online order problem. JJ was on it and corrected it in no time.

I am use this this store layout. When I visit the store in Riverbank, or Livermore, it takes time for me to orient myself.

Very kind and helpful people and free toy for children

I love Home Depot! They are a one-stop-shop. I really love wandering through the flowers and plants. They are well cared for and beautiful. There is always someone nearby to help you. I purchased a refrigerator and am very pleased with it.

I like this store and staff is very friendly.

look for Krystjan in the tool corral...he is happy to help

Jocelyne helped me find the right product. She has great customer service & very helpful. Hopefully to find more people like Jocelyne in other stores too.

In this pandemic the Tracy Home Depot strives to be safe. Go by and see employee Jesse who will go an extra mile

Clean & most of the employees say hi, hello

Clean, well supplied, customer friendly.

I can always find what I need and the employees are very helpful

Good associates, good product selection. Better than others I've been to. Special shout out to lumber associate Michael. Went out of his way to make my experience positive

Our cashier Shelli was very helpful trying to find us a refrigerator water filter replacement and she was super nice!!! Thank you!

Employees are friendly , knowledgeable and approachable . The store is well organized , clean and have everything you might need . Highly recommend this store to everyone .

Very helpful and friendly...

Jocelyne helped me today. Thank you for your customer service and gratitude for your patience rectifying my order.

It's clean and very convenience to me.

Great store ,great coustomer service , knowledgeable and helpful, will definitely shop here more and tell others about it also !

Michelle had great customer service and that’s hard to do at 6AM. Thank you for helping jump start my day Michelle. - The Mirror Man

The store was organized fairly well and well stocked. Prices were competitive and sometimes better than local hardware stores, My only suggestion is to have more sales assistants available particularly in the electrical and plumbing departments..

Came into this store to buy a particular spray paint (Employee Abdul - young guy) immediately offered assistance without me asking. He took a great amount of time trying to find it, it wasn’t available but he offered an alternative which I bought. Excellent customer service by Abdul, he was very sincere about assisting me. He turned me into repeat shopper at your store.

I called the store and associate Jaron checked the shelves for product I needed. I explained to him that I was in the Manteca store and inventory was not accurate to what was in store and I wanted to ensure they had what I needed prior to driving to Tracy. He was very helpful. Once I arrived I was in and out of the store in minutes with the assistance of Jaron and cashier Serrina.

We came to the store around 8:00 pm to pick up 28 bags of 60lbs concrete mix on will call. Todd, the assistant manager, wanted his associate to load the pallet on our aluminum trailer, partially sitting on the gate. When we saw that the heavy load could potentially damage the gate of the trailer, we asked for the forklift operator to stop and that the concrete could be loaded by hand. Todd did not look too happy. There was another associate there, Tyrese. Tyrese loaded our first order just days before and he handled them extremely well. We were so happy with the way he loaded the 28 bags. But this time, Todd wanted to do the loading. We stood and watched Todd, the assistant manager, loaded 27 bags of the 60lbs concrete mix on our trailer. He slammed every single bag down so hard that bags of concrete broke when we looked the next day. We now have to unload broken bags of concrete and clean the trailer because there are concrete mix everywhere on the trailer! We usually see management members have great work ethics in retailing; but not at this particular Home Depot. So disappointed!