Reviews for Upper Darby #4114

Jermaine is the best store manager I have ever met in my 20+years of shopping at Home Depot stores, and Joe is very accommodating, as well. These guys are great examples of what managers at all your stores should do. And Mark is definitely one of the most helpful people on the floor.

I tried to purchase an entry door into my garage. I paid for the measurements and was notified it was time to pick a door. I went into the store and the gentleman really couldn’t help me find a door that would work. He said he was new and someone would call me about it but that never happened. I wound up updating my current door, albeit it’s over 30 years old but will do for now.

Cris M and Marco Michtti were extremely helpful.

I've bought various appliances at this store

Going to the hardware store is a favorite thing for me. Just looking for glue and picked up something else to.. you got me.

I The items that I purchased will be for the house, my house and my car

I brought a rigid extension cord for my Jacuzzi and it works great, the staff is very knowledgeable and helpful.

Sevena was very pleasant and friendly at the checkout. Give her a raise.

Most of the employee not good.

We went in looking for a door and was talked into having their home depot service come out to measure the door for us - because the associate said the $40 fee could come off the price of installation or would be refunded should we choose not to got with their quote/service. We ended up getting a better quote and are going with a different contractor. After going in to this store to get the fee refunded, customer service is now saying we can't be refunded because it is "not their policy". Very confused why your associate would lie to us when we initially decided to get the quote. Also a very bad business practice to straight up lie to your customers and then not even try to work together on a solution if the fee actually is non-refundable. You should probably do more training with your staff so they know your policies.

We Also Like Shopping at 4114 HOME DEPOT too.

My experience with this store has always been good, whenever I had to return an item, there was never a problem and always had great help in finding anything I was looking for. The representative or associate will suggest a better product if I was not getting the best product for my project.

When I come to this location it's always a pleasure to deal with employees such as Denise, Paul, Rich, Gail, Lynn, Marie, and Mr Jerry ..These associates have held this location together like glue at times I sincerely hope they are recognized and appreciated Mr. Jerry his overall mannerism is just amazing he is a great gentleman

Don’t waste your money and time at this store. It’s dirty and the inventory is almost always in the wrong place.

Kessel who assisted at check out and Helene(?) maybe Elaine? Was a big help and tried her best to assist me.

Good prices and very helpful and knowledgeable associates.

Very bad experiences with manager Hamid who needs to be demoted. He Would not correct the wrong if his deceptive employee who tricked me into signing a forever release of any wrong doing from Home Depot forever under a Georgia law. Lisa C. had me confirm my delivery address name, email and number and sign after making payment for my items. She printed out the receipt and ditched a piece of paper that came out with it. I went over to the printer and noticed my order number and my signature on a contract waiving and rights are liability to Home Depot forever under Georgia’s law. Unacceptable! She never said or showed me any kind of contract, terms or conditions that this document had in it. I also seen a previous one over there from another customer I guess before me that probably has no idea they signed. This needs to go to the higher up corporate of Home Depot and the video of y transaction at the Upper Darby , pa store video needs to be reviewed. I want that contract bill/voided for the deception of being told to sign for my items and not being made aware that I was signing a contract without being made aware or getting knowledge about in order to read it. I did not agree and would not agree to that contract and want it voided IMMEDIATELY. Thanks Bost

I had a credit card from hime depo today Because Lisa the employee encouraged me to apply.

This store is not good. The same item (trash bags) has been out of stock for two weeks even though they said it was on the last delivery. I ordered the item over a week ago and still hasn't arrived. And they can't cut keys right.

No manned checkouts and help and scanner stations is very scarce. Never returning to that depot.

Make more associates available

Even though I brought the old window shade with me, the man still cut the new shade wrong.

What I was looking to purchase the customer service from the aisle and cashier were Professional and personable every visit anytime of the day or night you go to store.

The key tech Derrick was speedy with making my keys and apologized for not having a size of one of my keys in stock.

My girlfriend and I came to Home Depot to rent a hand sander. It was not available, so we were forced to purchase a hand sander. While we were in distress in the sander aisle, VARNEY, a wonderful worker, stopped to see if everything was okay. We told him our situation, and he pointed us in the right direction. He explained the different types of sanders and which one would be our best bet. Nowadays, you don't receive daily customer service as great as Varney was. We will definitely be back to this location. We are thankful for him, and please acknowledge his great work, as he did more than a great job!!!

It's nice to see people working in a stress free environment.

These guys are only looking to sell something. But never have a solution for most concerns. Just throw an expensive product in front of a customer and get a sale while dismissing concerned customers.

When I asked about a particular grill that was on sale, one of the employees actually walked me to the grill and put it in my cart… And was so extremely helpful, and Robert checked me out and gave me a military discount. It was an incredibly awesome experience, and I love this Home Depot.

One question was NOT asked is if I was retired. I USED to work at a job where I needed to visit a Home Depot at least 3 or more times per week....and, yes, I am retired.

I was returning some window candles that I purchased online. The cashier during my return process continued to throw all 10 of the window candles into a big return bin without care despite the fact that I mentioned to him that they had glass on top. I also explained to him that if they go back on the shelf, some may be broken due to his negligence. He continued to ignore me. This particular cashier did not seem to care about the Home Depot merchandise, nor the customers. It made me very upset.