#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(541)434-2702

Rental Center

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

808 Seneca Road

Eugene, OR 97402

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 455 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (455)
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Showing 1-30 of 455 reviews
More often it seems it is necessary to go online to get what I need. I I needed a part immediat...
More often it seems it is necessary to go online to get what I need. I I needed a part immediately or I would have gotten it online. Very annoying. Good thing it wasn't a crisis situation cause waiting on UPS is a drag too.
by
  • Verified Purchase
  • Recommended
store very clean and organized. two people,Dale and Morie, were both very friendly as well as hel...
store very clean and organized. two people,Dale and Morie, were both very friendly as well as helpful. the return people at this store were very friendly also. Lynn at customer service quick to try and help..
by
  • Verified Purchase
  • Recommended
Customer service from everyone was excellent, but Tina's was memorable. The only thing that excee...
Customer service from everyone was excellent, but Tina's was memorable. The only thing that exceeded her knowledge was her friendly disposition, she treated me like a friend and elevated my mood. We could all use that type of customer service!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Wow, even the cashier's know the store's wares thoroughly! We needed help finding the items we'd ...
Wow, even the cashier's know the store's wares thoroughly! We needed help finding the items we'd come for, and one of the cashiers was able to direct us to the correct part of the store. Impressive!
by
  • Verified Purchase
  • Recommended
We are always asked if we need help by several people. Every one is friendly.
We are always asked if we need help by several people. Every one is friendly.
by
  • Verified Purchase
  • Recommended
Thanks for having the Kid's Workshop and having the Champion horse there for the kids.
Thanks for having the Kid's Workshop and having the Champion horse there for the kids.
by
  • Verified Purchase
  • Recommended
We had fun at this store because the kids workshop was fun. They had the Champion horse there an...
We had fun at this store because the kids workshop was fun. They had the Champion horse there and Lisa offered to let my girls have a ride and it is free. They could ride as long as they wanted.
by
  • Verified Purchase
  • Recommended
cashiers too busy talking to one another to do their job
My last trip in not only was the cashier too busy telling stories to other employees to even walk over to check out so I could pay for my items and leave. When he finally did I told him how nice it was for him to stop telling his story and to come take my money. So I proceeded to take out my wallet. When I opened my wallet to pull out my credit card he reached in and grabbed a handful of cash out of my wallet. I then proceeded to make a few comments about it and snatch my cash back from his hand..
by
    Great place to get the supplies you need fast
    These guys are great, they are aware of the customers and are always available to answer any questions you have.
    by
      • Recommended
      Excellent store experience, great webpage with assistance as to location of items in my store. Co...
      Excellent store experience, great webpage with assistance as to location of items in my store. Courteous, helpful, cheerful employees. Thanks for the great shopping experience.
      by
      • Verified Purchase
      This store is great, the employee's and great and very friendly, the prices are very good. The Bl...
      This store is great, the employee's and great and very friendly, the prices are very good. The Black Friday sales have very good value for the price.
      by
      • Verified Purchase
      • Recommended
      Customer service
      These folks go above and beyond to make sure I get what I need to complete my DIY projects, and their prices are better than their competitors.
      by
        • Recommended
        Staff are 5 star plus!
        The staff was great! Friendly, patient & very helpful. I drove 2 hours to make my purchase. It was worth the drive.
        by
        • DIY
        • Verified Purchase
        • Recommended
        good experience!
        We received excellent service; we got lost and the associate came to see if we found what we were looking for!
        by
        • Pro
        • Verified Purchase
        • Recommended
        Help staff and easy to find someone to ask for assistance
        Staff were friendly and helpful. It was easy to find associates in the store to help find items.
        by
        • Verified Purchase
        • Recommended
        Didn't have a simple connector
        Home Depot sells ethernet cable, but they don't carry the connector that joins two cables together. If you run a cable and come up a couple of feet short, you have to go to someplace like Radio Shack for a connector and 3 feet of cable, or uninstall the cable you just put in and take it back to Home Depot for a longer one. Not fun when you're working in an attic crawlspace.
        by
        • DIY
        • Verified Purchase
        1st day being a home owner
        The employees were super awesome and helped me so much with appliances and paint. The cashier was amazing,and took everything out of my cart while I ate a snickers bar because I had low blood sugar. Just a great experience!
        by
          • Recommended
          Great store experience!
          We were so happy with the help we received in plumbing. The employee was Aaron (from the lumber dept.) and he went above and beyond to help us. He not only helped us investigate the equipment we were interested in, he also gave us a customer appreciation discount, and walked up to the counter with us. After we paid for the item, he accompanied us to our vehicle and helped us load our item. The discount along with his helpful attitude made the whole experience a delight.
          by
          • Pro
          • Verified Purchase
          • Recommended
          POOR STORE EXPERIENCE
          YOU WERE OUT OF PRODUCT I WANTED, HAD TO GO TO ANOTHER STORE FOR THIS ITEM. ALSO DON'T LIKE YOUR " SELF CHECK OUT SYSTEM" YOUR 2 HUMAN CHECK OUT LINES WERE FULL OF PEOPLE WITH BIG LUMBER PURCHASES. I LIKE TO SHOP AT " JERRYS" WHERE THEY HAVE ONE LINE AND LOTS OF CHECKERS, MUCH BETTER SYSTEM.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Great service
          They quickly helped me pick out paint and mix it for me while I did other shopping.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Very enjoyable experience
          Today's shopping trip went well. The associates were all very helpful and pleasant.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Always reliable and well stocked
          Our visit was brief and highly successful due to the store efficient and a friendly staff and the clear layout of the floor space.
          by
          • Verified Purchase
          • Recommended
          I love Home Depot!
          Home Depot has pretty much everything you would need. Between the stores and online they have an enormous amount of products.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Home Depot always has the product that I need!
          We were greeted by a very friendly clerk and directed to the exact area for the part that we need to repair our gas grill that stopped working on Memorial Day weekend!! Check out was fast and friendly too. We love shopping at the West 11th store here in Eugene Oregon.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Friendly and Helpful
          The store associates were helpful and friendly. I didn't have to search them out. They asked if I needed assistance.
          by
          • Verified Purchase
          • Recommended
          Really enjoy shopping at this store
          Kudos to the gentleman working in lumber Sunday. (I unfortunately did not catch his name). This guy helped me pick out 5 10ft 4x4 PT posts - and the pickins were somewhat slim on this pallet. He dug through the 20 or so posts left on the pallet to get me 5 that I would accept. AWESOME!!! Because although usually I can muscle them around...the posts were really heavy for me Sunday!
          by
          • DIY
          • Verified Purchase
          • Recommended
          Great Paint Department
          Judy in the paint department is friendly and helpful!
          by
          • DIY
          • Verified Purchase
          Great place to shop
          This store is very clean and uncluttered. Employees were available when I needed them. Check out was quick and easy.
          by
          • Verified Purchase
          • Recommended
          Great Store Experience
          Both Associates were extremely helpful and friendly.
          by
          • DIY
          • Verified Purchase
          • Recommended
          good store experience
          store clerks were kind and helpful, but Home depot did not carry the specific size of plant that I needed.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Showing 1-30 of 455 reviews

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