#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(860)701-9606

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

816 Hartford Turnpike

Waterford, CT 06385

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 500 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (500)
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Showing 1-30 of 500 reviews
Great store experience!
Professional and helpful. Always have what I need in the store.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
Good Customer Service
The store associates were great. Got lots of help.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
the best!!!
everyone was helpful and best of all, I could find someone to help me!!!
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
Lots of help
Enjoyed the assistance of store representatives, thanks.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
good
store was clean and the emploees were helpful prices were resonable
by
  • Verified Purchase
  • Recommended
1 found this review helpful
very easy to navigate.
Your people are very very personable. Thank you so much.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Wed at Home Depot
I was taken great care of at both the paint center and the check out. I will say I could not find the Toughmate Saw horse I was looking for....and could not find an associate to assist....had to move along with my day...Ill be back though..
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Friendly, yet overworked Emplyees
The products I was looking for where not in the correct bins under the correct prices. Many where out of stock I think, unsure, because there where no employees available to help. They where on the floor, but with other customers. The one I did get to talk to at the cash register was very helpful, friendly and apologetic at the lack of help. I would expect this on a busy weekend, but at 10 in the morning it just was not that busy. Simply not enough employees to help the customers. This is not a reflection on the emplyees, they all seemed friendly, just there was not enough of them.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
panel cutting
Tony in lumber did an outstanding job in meeting my needs in panel cutting..Very pleasant and helpful.
by
  • DIY
  • Verified Purchase
  • Recommended
Consistently great experiences here!
I am most happy with The Home Depot staff over many other home improvement stores because their staff is always available and happy to help. That goes a long way with me!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
wood panels and cutting
Donny and Keron were amazing associates....thank you so much for your help
by
  • DIY
  • Verified Purchase
  • Recommended
Easy day at Home Depot!
This particular visit was very easy. The cashier was helpful and very friendly.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
AWESOME!
Store employees help me pick the best replacement windows for my budget and situation. Very impressed with the service.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
good experience.
i like how everyone help to find things at the store.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
GREAT TIME EXPERIENCE EVER
THIS STORE HAS VERY NICE ITEMS .. I WOULD LIKE GO BACK ANG BUY SOME PRODUCT THERE
by
  • Verified Purchase
  • Recommended
love home depot
help was very good very nice people lots of itiems to get all you need is there prices ok
by
  • Verified Purchase
  • Recommended
Store employees super helpful - especially Matt C in the parking lot!
everything orderly and well stocked - the attendants were super helpful
by
  • Verified Purchase
  • Recommended
Paint Protector of OOPS
12-15 Gallons of OOPS paint that was made in Error by store employees not wanting to be sold, didn't feel like selling it TODAY & if I did it would only be 5.00 dollars off. OOPS paint is always 9.00 dollars and tops 12-15 dollars. But I might let you have it for 55.00 with 5.00 off, but not today. I would however recommend the Pro Desk they are wonderful to us.
by
  • Verified Purchase
great to shop
quick in and out.Excellent employee helper.great location.
by
  • DIY
  • Verified Purchase
  • Recommended
Excellent Customer Service at the "Returns" Counter
My husband and I are always impressed with the customer service throughout the store. If an associate is not able to help, they are on the radio and within minutes someone arrives who can help us. This particular trip, I had some tiles to return - We'd been buying them when we could for our backsplash in our kitchen. They were expensive and I had misplaced the receipts. Richard at the "Returns" counter was able to assist me. I was on my way within 5 minutes. He was kind and efficient - two things I would expect from GREAT customer service.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
Great Customer Service by staff
Staff was very helpful, took us to what we needed and helped us decide which otions were better suited to our needs.
by
  • DIY
  • Verified Purchase
  • Recommended
PLEASANT NEW EMPLOYEE
New employee PC in the garden center was very helpful in loading our trailer with mulch and potting soil This was his first day. He was very pleasant and was anxious about his new job. Very positive attitude. We were also pleased to get a great deal on mulch and a reduced price on the potting soil, which is usually expensive
by
  • DIY
  • Verified Purchase
  • Recommended
HELPFUL NEW EMPLOYEE
My wife and I visited Home Depot in Waterford, Ct We were their to purchase mulch and potting soil that were on sale. We had the pleasure of meeting a new employee who had just started the hour we arrived. Don't know his name but his initials are JR. As a senior citizen I needed help loading our mulch and soil JR was very helpful in loading our trailer. Very pleasant friendly attitude. Mulch and potting soil were on "special" so the trip was well worth it
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
Not very woman friendly
As a woman looking for assistance and trying to figure out what I needed, I found that most of the employees were not very helpful or willing to go out of their way to assist. Grumpy, not friendly, and could barely find anyone else to help.
by
  • Pro
  • Verified Purchase
Nice store, nice staff
Staff was courteous and everything was fairly easy to find
by
  • DIY
  • Verified Purchase
  • Recommended
love it!
great store! great people! I love coming here to purchase or just look around!
by
    • Recommended
    Was a fun trip
    Was able to find everything quickly and easily. Never had any issues.
    by
    • Pro
    • Recommended
    !
    Awesome store. Great associates! Always go here and never any issues
    by
      • Recommended
      On-line order, in-store pickup
      Easy order and very quick delivery of items as ordered.
      by
        • Recommended
        The employees
        There is only two Home Depot where the employees are helpful its Waterford and ansonia
        by
          • Recommended
          Showing 1-30 of 500 reviews

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