Reviews for Waterford #6215

Someone hit my car in the parking lot wish you had cameras in your parking lot .

The cashier at the return desk and courtesy desk don't know how to do there job and help people.

The store was clean and neat. Was able to quickly find items I came for and checked out quickly! Staff was helpful. Will be returning soon.i

Perfect store, nice service, fast check out, friendly personnel, great choice!

everything was perfect great help when needed love this store

The associates were very helpful during my visit. You can tell they know the store and they know their products. The store is well organized and easy to find the products you are looking for.

Went in looking for a specific color Glidden paint that they didn't have available, so I was given it in Behr paint at Glidden price! Very happy with this visit.

I've never had a bad experience here but today the customer service was wonderful! Matt took his time to make sure I had everything I needed for my project and even walked me to the checkout. He also let me know I can order products online and pick them up. I was unaware of this service. With two young boys shopping is a major chore. Today was not so bad!

This is one of the best stores I have been in and very helpful staff!!! They have saved me money and time!

I was looking for an electric fireplace but only the floor model was available. Frank, the store associate came and asked if he can provide some assistance so I told him I what I wanted but no stock on floor. He checked his hand held computer and saw there were 6 in stock somewhere then he went off to find them. 10 minutes later he came back to tell me he could not find any of them but they may in the truck but had no one to unload the the truck. I thanked him and proceeded to finish my shopping and left the store for another errand. I came back the store 3 hours later to pick up something i forgot early just to find Frank waving at me. He quickly came over and said he had been looking for me to tell me he found a skid of these fireplaces stacked on the top shelve rack out in the garden area. I was so impressed in Frank tenacity to help a customer. He arranged to have the skid lowered to the ground, loaded one on a flat cart, helped ringing it through check out and helped loading it in my minivan. Thank you Frank, it's people like you that made my experience at Home Depot a good one and coming back for more!!!

Though there are not enough registers open Josh was very helpful do wish you had more people to work more on weekends.

Can't say enough about the Associates. Welcomed at the front door. Asked if I need help in tools, garden and lumber departments.

Went to Home Depot for paint for my kitchen. Lots of choices to pick from. Associate was very helpful and knowledgeable about the paints and what I needed. My paint was ready within minutes and all the supplies I needed were right there at the counter so I didn't have to wander around the store looking for items. Associate was available to help me with the self check out registers which I hate but I got through with the check out better than I thought I would.

I needed help with a shower handle that wasn't working, I came up to John B. who worked in hardware, and I asked him if there was an associate in plumbing. He tried to find the plumbing associate, when he couldn't he took my part, took it apart found what piece was broken, tried to find the cartridge, but they didn't carry it, so we found the complete kit and he made sure that it was the correct fit and showed me how to install it. He saved me a lot of money not having to get a plumber to come in and install it! Thank you so much John B. I have never had someone put so much effort to help me!

I was looking for a power tool to trim the bottoms off of door casings to install a wood floor. I was pleasantly surprised to find they had exactly what I needed. I was originally thinking in terms of one of those zip saw but they had a new product that was even better, an Ultra Saw that would do flush cuts. Saved me a lot of time.

9 out of 10 associates were not willing to help me find a product. Some were tasked with other items, but I was standing in between 3 associates and no help was offered. Most associates that ignored me were standing in the middle of the store in a closed circle, around 8 associates.

Whenever I enter the Lawn and Garden department of Home Depot I get excited and motivated to have one more project in my garden. I always wander around a little to check things out before selecting what I came to get. My tour gives me ideas and I usually find a product that I forgot I needed. Most of my visits are for soil and the selection is impressive. Lifting bags of soil takes stamina that sometimes I am not in the mood to take on, but the willing staff makes me appreciate having a Home Depot in my neighborhood. They lift it on the cart and into my car. Thank you HOME DEPOT.

linda was great and helpped me so much, Thanks linda :)

The Customer Service Associate asked us if we needed help and looked up item in inventory to see whether inventory in the store or only online. He recommended that we purchase online and how to do this via an e-mail notification since the item is out of stock online. He was very helpful and friendly.

Found out about a great paint from Toni and Dave very very helpful

Whereas this HD has had a somewhat morose environment, today ( Saturday ) the place was hopping busy ! I was returning an on-line/home delivery item. Proof of purchase is my credit card - Very Convenient ! Check out of my in-store new purchases was complicated by the new chip-reading C/C reader - very slow and balky - I'm sure the IT department is working on that. Over-all, new hand tools on display, well-illuminated, and shiny floors, this HD is back !

the first associate I came upon was helpful and kind .. the associate at check out was awesome also. then as I was leaving an associate asked if I had a receipt . which was understandable and fine,

Needed direction, was in a hurry to make a ferry boat, got quick directions and was able to check out easily at the contractors desk.

After a poor experience in another location we drove to Waterford. Michelle, Jenifer and others were extremely helpful ,available to answer questions and find product. 3 Associates helped load the truck and because of their assistance we will come back next week to purchase tile and appliances. This was probably the most enjoyable big box shopping experience we have ever had.

Everyone is friendly and helpful but they do not stalk you!

Sales associate was not afraid to speak and asking to help me!!!!big plus

My husband and I went into the store to look around and get some ideas, and 31/2 hours later we left the store with plans and an amount we could agree on. It was a nice feeling to not have been bullied into. We will definitely recommend our sales associate ( Cindy Dreager) to our friends and family. She was a pleasure to work with. She was able to answer all of the questions we asked her without any hesitation.

I found the salesperson very knowledgeable, friendly and willing to go the extra mile. Also, the products I purchased were exactly what I was looking for at the price I could afford.

I can always count on The Home Depot to have exactly what I want. The associates are ALWAYS knowledgeable and if they don't know the answer, they radio for someone who does. I love that about The Home Depot. Joe and Diana at the Waterford, CT store, were extremely helpful and helped me find a specialty item the other day. Thanks! I'll be back for sure.

Home depot is one of the best stores I love going to - super clean , bright, organized, wonderful things for the home, super friendly, polite and knowledgeable associates . I'm always happy to go to Home Depot. It's an experience!