Reviews for Weatherford #6515

The Assistant Store Manager at 2 pm on August 12, 2022 is not effective at problem solving. When I asked for an explanation of why the amount charged to my CC was more that the refund given by Home Drpot she just shrugged her shoulders and said it was “a system problem.”

I picked out a color, told the service rep what I was painting and she picked out the base paint and mixed the color in 10 minutes. Very good people at this store.

We have been attempting to purchase and schedule carpet for install for a month now and it has been nothing short of a nightmare. In store employees dont seem to listen when taking information and you have to repeat yourself multiple times. An error was made in the payment of the carpet and we weren't notified until it was time to schedule install. It took 6 hours of phone calls, being hung up on, transferred to sort out the issue. No one seems to communicate with each other and they seem to do nothing but put you on hold repeatedly. Our carpet install is now delayed and interferers with our military move of household goods. Very disappointed in the service/problem solving/and over all experience. If we werent already on a time frame we would have gone elsewhere.

2x4 had mostly cull lumber already sorted and a mess from im sure another customer made it almost impossible to sort for some what useable lumber. Also when checking out would not have to stand in line so long if cashier would not chit chat so much. Customer done cut in line then stand and talk while cashier calls for loader. Just call for loader don’t leave from behind register to talk more basically get the next customer in line plz. I think I seen 6 standing in line it’s ridiculous

I live in home depot, maybe i am there so much.

I was wanting chains cut and had to ask 6 different people to help assist me. Every time they said they would call someone because they didn’t know how to do it and that someone should be over to help soon but we waited for over 30 minutes on the aisle and no one ever showed up to help.

As an elder, I am rarely treated with respect at retail stores by the much younger employees. Ageism at work. However at this particular Weather location, I am usually treated well by most employees. To me this is what makes me patronize a particular store, as they all have mostly the same products.

Love this store the employees are very helpful here

Was struggling with the app for military discount and the checker saw me and came to help she was very helpful with a smile. Her name is Carmen at the Weatherford store

Poor policies regarding staffing (number and their duties) as well as requesting staff park in the fire lane during business hours affects customers' experience and safety!

Store short on employee’s. Hoping that’s the reason for no cashiers. I myself applied numerous times never got a call so stopped trying.

I was recently surprised by how well stocked the Weatherford store has been recently. Most retail shops have experienced delays etc. lately and I usually find myself visiting more stores to complete my shopping list.

I was greeted by two employees today and they both helped me with what I came in for. Teresa the cashier was very nice and helped me get signed up for a Home Depot card. Thank you for the friendly service, it’s why I shop here.

Every single employee we passed made eye contact, asked if we needed any help finding anything, and smiled. At check out the cashier had mini treats for my well behaved puppy who ended up doing a dance for the lady for an additional treat. I had no idea that Home Depot was a pet friendly place and has treats on hand for the pets. Oh I forgot to mention the associate who cut some wire for me placed empty boxes in the bottom of my cart so my pup would feel safe in a cart. (My pup ended up walking) It was a nice over the top effort.

Home Depot in Weatherford, TX is my favorite home improvement store! It has helpful employees, an Teresa at the check out, are so helpful! Always able to find what I need and the prices (even though everything is higher nowadays) are better than the other home improvement store!

I went into the store not sure what I was looking for and was excited to find so many employees on the floor doing different things but WILLING to stop and help because I looked like I wasn't finding what I was looking for. Made my heart happy to have help readily available and so polite.

Employees get an A++ but the store Is probably a B because it feels kind of small and crowded and may be a little confused. The parking lot is terrible, just poorly thought out, crowded and maybe a bit dangerous.

Staff refuses to make eye contact and will not assist.

The number of employees who are knowledgeable is decreased significantly

Thank you Tony for your patience and knowledgeable help !!!

The store is well maintained, well stocked, and well staffed! It's a little tricky to find as it's in a bit of a strip center, but not a big deal. I'll definitely shop there again!

We have shopped at this store since it opened in Parker County. We have moved to Eastland County and continue to shop at this Home Depot because of the excellent customer service we always experience.

Came out without everything I needed again. Pretty common. So no, I'm not gonna lie and say thier great. About like a walmarrt, I avoid this place if at all possible. This time, they had what I needed but by the time I found a lumber cart and got back an employee was blockin off the aisle saying it would be a while. Someone trained in cs would have stopped blocking off and give me 30 sec to grab what I needed but no, this is home depot.

Great store!!!! The staff is very friendly and is available to help. I always have a feeling of, "that was pleasant" as I walk out the door.

Just stay away from Michelle in Paint she's a woman with a bad attitude.

The staff is excellent! The only thing I noticed is that the specialty material crown molding and base board and casing seems over priced.

Always great service and products every time I shop here! Knowledgeable staff and fantastic service.

Store conveniently located, store was clean, organized and person readily available and very helpful.

Although the store and team are very good as a current manager for a nationwide automotive retail company. There is always room for improvement.

I feel you need to hire some more Staff.